Balloo House

40 Donaghadee Road, Groomsport, Bangor BT19 6LH

Group: Chris Ramrachia

Person in charge: Shirley and Chris Ramrachia (Owners/Managers)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 30 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Single Rooms: 30

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single up to £466

Facilities & Services: Respite Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

* The Regulation & Quality Improvement Authority (RQIA) is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Balloo House has a Review Score of 8 (8.000)

The Review Score of 8 (maximum of 10) for Balloo House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Balloo House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Balloo House is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.167 Points relating to the number of positive Reviews for Balloo House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6 positive Reviews (30 registered beds ÷ 5). 1 Reviews ÷ 6 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balloo House?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Balloo House

  • Son of Resident/Service User
    1

Was very fortunately to get my parents into Balloo House at the same time. Mum is EMI and Dad has major health issues, although still lightly mobile.
What a blessing to find Balloo House with nice surroundings and facilities, very caring and professional staff, and a very helpful manager.
I have no qualms and feel that my parents are in an excellent facility, especially as I do not live locally.

How likely would you be to recommend Balloo House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Balloo House

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Balloo House

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Balloo House