Barchester Lakeside Care Home

La Rue de la Commune, St Peter, Jersey JE3 7BN

Barchester Lakeside Care Home, Jersey, Jersey
Barchester Lakeside Care Home, Jersey, Jersey
Barchester Lakeside Care Home, Jersey, Jersey

Formerly a hotel with its own grounds and lake, Lakeside is situated in a quiet rural part of Jersey. The home boasts a large two storey property on extensive grounds and all bedrooms have a large floor to ceiling window and a private balcony. They provide first-class 24-hour nursing and residential care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents.

Group: Barchester Healthcare Ltd

Person in charge: Tracey O'Hagan (General Manager)

Local Authority / Social Services: Jersey Social Services (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 67 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 67

Rooms with ensuite WC: 67

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.3 Barchester Lakeside Care Home has a Review Score of 8.3 (8.344)

The Review Score of 8.3 (maximum of 10) for Barchester Lakeside Care Home is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.344 is made up of a Quality Score of 4.305 Points (maximum of 5) relating to the rating and a Quantity Score of 4.039 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.344 for Barchester Lakeside Care Home is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.305 for Barchester Lakeside Care Home is calculated as follows: ( (37 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 95 Ratings = 4.305

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.039 for Barchester Lakeside Care Home is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 67 Registered Beds) x 2 = 0.239

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Barchester Lakeside Care Home?

  • Extremely LIKELY
    4
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Lakeside Care Home

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The staff is very present some are better than others. I enjoy the activities involving music.

How likely would you be to recommend Barchester Lakeside Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Perfect.

How likely would you be to recommend Barchester Lakeside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think it's adequate, it's like a hotel, whenever I need something I press the bell they bring it to me.

How likely would you be to recommend Barchester Lakeside Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lakeside is quite good, good services and the food is quite food as well. Good company with the staff they make me feel like I'm at home.

How likely would you be to recommend Barchester Lakeside Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have really good care, the staff are lovely. Everything I need the staff will do it for me.

How likely would you be to recommend Barchester Lakeside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

One doesn't expect 5 star service in a care home and we have few, if any, real criticisms. However the choice of menu for daily meals lacks variety for selection on a seven day basis. Too much chicken, carrot and mash. That said, my wife, suffering from chronic rheumatoid arthritis and also blind, can only praise the 24 hour treatment she receives from carers and nurses in this Barchester Care Home.

How likely would you be to recommend Barchester Lakeside Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My mother is now nearly 90 and has found Lakeside a 'life saver' I know she is in good hands being in a clean stimulating environment- AND SAFE. There is always some activity going on- even going to the ballet. Staff excellent and super lunch/dinner menus.

How likely would you be to recommend Barchester Lakeside Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was a resident for many years, 24 hour care required. Balance of stimulating activities to rest and quiet. Importance of regular close working relationship with carers and staff. Making clear expectations of the care to the individual.

How likely would you be to recommend Barchester Lakeside Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Submit a Review for Barchester Lakeside Care Home

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

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Awards / Recognitions

Job Vacancies

Staff Profiles

Tracey

Tracey Gentry

Job Title: Registered Home Manager/RGN

Joined: 2014

Description:

I have worked in Healthcare for the past 24 years. I commenced the love for the ‘older person’ when I first went to work in a care home as a care assistant. The 7 years I spent as a care assistant laid the foundations for my pathway to being a nurse, not always easy also being a mum to 4 children and a dog! I have been a registered nurse since 2002 and have always strived to ensure that the ‘person’ is at the heart of ‘Care’ and believe very strongly that we happen to work in the residents home and not that they live in our work place.
I moved to Jersey December 2014 to work with Barchester. I absolutely love the Island, so much that I actually haven’t been back to England since.
Lakeside was formerly The Mermaid Hotel. Very well known on the Island with lots of the residents having fond memories of it, with family or friends getting married here.
The views are wonderful, the Lounge has picture windows and we all love to watch the seasonal changes. The gardens and the lake have been the ‘home’ for the ducks for many years. Each bedroom has its own balcony which overlooks the lake.
The ethos of Lakeside is very much ‘friendliness’ It is first and foremost the residents home and as such the atmosphere should not be one of a workplace but ‘homely’

Catia

Catia Vilar

Job Title: Deputy Home Manager/RGN

Joined: 2013

Description:

Catia is the Deputy Home Manager here at Lakeside assisting the Home Manager in all aspects of the home focusing especially on the clinical needs of the home.

Sandra

Sandra Damiao

Job Title: Home Administrator

Joined: 2012

Description:

I have worked here at Lakeside 3 years and love the fact we are one big family!!

Mark

Mark Bell

Job Title: Head of Maintenance

Joined: 2010

Description:

Mark is the head of the Maintance Department on the Lakeside Village site. He has been in post almost 6 years.

Sue

Sue Thornburn

Job Title: Activity Lead

Joined: 2005

Description:

Sue has been the Lead Activity here at Lakeside for the past 10 years, gaining a prestigious Long Service Award from Barchester Healthcare in recognition of this. She works very hard with our VIP's to ensure the continue to live in the way they choose.

Patricia Ann

Patricia Ann Rodda

Job Title: Hairdresser

Joined: 2002

Description:

Patricia has been here at Lakeside since it opened 13 years ago. She is a valued member of our team heading up the chatting/gossiping section of our community!!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Lakeside Care Home