Ty Hafod Care Home

Llantrisant Road, Capel Llanilltern, Cardiff CF5 6JR

Ty Hafod Care Home, Cardiff, Cardiff
Ty Hafod Care Home, Cardiff, Cardiff
Ty Hafod Care Home, Cardiff, Cardiff

Ty Hafod Care Centre aspires to a high quality of care provision for many personal needs, having been purpose-built a short drive from Cardiff to achieve excellent and long-term standards.

Residents have the benefit of scenic surroundings, while having their privacy respected within the centre itself, with carers keen to promote as much independence as possible.

Care packages are regularly updated, with residents having all their dietary needs considered and long-term mental health supported in every way possible.

Group: Four Seasons Health Care

Person in charge: Teresa Handford (Home Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 31 residents

Registered Care Categories*: Mental Health Condition • Old Age

Specialist Care Categories: Anorexia/Bulimia/Self Harming • Cancer Care • Motor Neurone Disease • Muscular Dystrophy • Orthopaedic • Prader-Willi Syndrome • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 23

Shared Rooms: 4

Facilities & Services: Respite Care • Physiotherapy • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care & Social Services Inspectorate* Report on Ty Hafod Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.1 Ty Hafod Care Home has a Review Score of 9.1 (9.149)

The Review Score of 9.1 (maximum of 10) for Ty Hafod Care Home is based on 11 Review/Recommendations in the last 2 years. This Review Score of 9.149 is made up of a Quality Score of 4.439 Points (maximum of 5) relating to the rating and a Quantity Score of 4.71 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.149 for Ty Hafod Care Home is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.439 for Ty Hafod Care Home is calculated as follows: ( (70 Excellents x 5) + (51 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 132 Ratings = 4.439

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.71 for Ty Hafod Care Home is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 31 Registered Beds) x 2 = 0.710

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Ty Hafod Care Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ty Hafod Care Home

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

10 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 10 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Ty Hafod is a fairly small home 5 minutes north of Cardiff. I've always been impressed to be greeted by name and told which part of the home Mum was in when I arrived, indicating that they're keeping a close eye on everyone at all times.

My Mum spent 3 happy years here in this welcoming and very friendly home. The care and support has always been excellent, but in the last few weeks when Mum entered end of life care, all of the staff surpassed their already very high standards, not just for Mum, but in supporting me as well. Witnessing the level of care and concern for her welfare and dignity has made a very difficult few weeks so much easier to bear. I've never doubted that I'd chosen the right home for Mum and this view has been reinforced by the exceptional level of care we've experienced recently.

I would recommend Ty Hafod to anyone looking for a safe and friendly home; the outstanding care is reinforced by excellent food and a very high level of cleanliness.

How likely would you be to recommend Ty Hafod Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was my first visit to the home. The manager was very friendly and helpful. Whilst the home is not modern, it felt very homely and comfortable. The staff treated my aunt with respect and used her name, when addressing her. When I asked if my aunt could rest on the bed staff said 'of course, she can do whatever she likes, this is her home', what a lovely comment. The visit was helpful to me, seeing her comfortable and happy. All staff and management I encountered were lovely.

How likely would you be to recommend Ty Hafod Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Good place to live, couldn't ask for much more.

How likely would you be to recommend Ty Hafod Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I am very happy living here, the food is lovely and the staff are very good.

How likely would you be to recommend Ty Hafod Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The service and care given in this home by every member of staff, both day and night is quite incredible. The love and devotion shown to all the residents is beyond the realm of duty. This includes everyone from cooks, cleaners, laundry ladies, nurses and carers. Every member of staff are always ready to help. I am so lucky to be here and now look upon Ty Hafod as my home.

How likely would you be to recommend Ty Hafod Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

One thing I do not like is the hoist but nothing can be changed about that. I don't feel as if I am living only existing.

How likely would you be to recommend Ty Hafod Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Teresa Handford, Home Manager at Ty Hafod Care Home responded to this review on 04 May 2016:

Thank you for taking the time to review Ty Hafod Care Home - we appreciate all comments and feedback on all aspects of our service. I’m quite concerned to read your review as I was not aware of this issue previously - we at Ty Hafod work hard to ensure all residents are happy and content with their home. I will talk in more depth with you about anything we can do to improve. Best wishes, Teresa.

Ty Hafod is a good place to live. All the staff are very caring and friendly.

How likely would you be to recommend Ty Hafod Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

It's a very good home and I would recommend my home to close family and friends.

How likely would you be to recommend Ty Hafod Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would like more entertainment, also I would like to see a singer more often.

How likely would you be to recommend Ty Hafod Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

I feel that my mother is being cared for as well as she could be anywhere else. Some of the staff manage to remember and find the time to care for her mental state also by providing her with her preferred viewing on the TV and music on the radio, (for when i usually leave) a list of TV programmes that she may like- my mother has no means of communicating her wished so it is great when staff do this for her.

How likely would you be to recommend Ty Hafod Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Poor

Value for Money: Excellent

This is a small, homely care home in a beautiful setting, on the outskirts of Cardiff. The staff are like one big family and treat residents with the utmost care, understanding and dignity. From the day my mum arrived there until the day she passed away, I had total confidence in her care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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