Sherdley Manor Care Home

Mill Lane, Sutton, St Helens WA9 4ET

Sherdley Manor Care Home, St Helens, Merseyside
Sherdley Manor Care Home, St Helens, Merseyside
Sherdley Manor Care Home, St Helens, Merseyside

Sherdley Manor is located in the Sutton area of St Helens, and specialises in providing care for people living with dementia and other mental illnesses.   

Bedrooms at Sherdley Manor are situated on the ground floor alongside the communal areas encouraging interaction.

All bedrooms have been given a homely feel and residents are able to give their rooms a personal touch by bring in their own possessions.

Residents at Sherley Manor are invited to participate in activities in groups and or individually, keeping their minds and bodies active, with activities being reviewed regularly to ensure that they are varied.

Group: Chestnut House Healthcare Group

Person in charge: Linda Campbell (Manager)

Local Authority / Social Services: St Helens Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 23 residents

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Schizophrenia

Admission Information: Ages 65+.

Single Rooms: 23

Rooms with ensuite WC: 23

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest CQC* Report on Sherdley Manor Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.7 Sherdley Manor Care Home has a Review Score of 9.7 (9.734)

The Review Score of 9.7 (maximum of 10) for Sherdley Manor Care Home is based on 20 Review/Recommendations in the last 2 years. This Review Score of 9.734 is made up of a Quality Score of 4.734 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.734 for Sherdley Manor Care Home is based on 20 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.734 for Sherdley Manor Care Home is calculated as follows: ( (180 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 237 Ratings = 4.734

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Sherdley Manor Care Home is calculated as follows:

      1. 20 Positive Reviews = 3

      2. 0.1 x 20 Positive Reviews = 2.000 (maximum score = 1)

      3. (20 Positive Reviews ÷ 23 Registered Beds) x 2 = 1.739 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Sherdley Manor Care Home?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sherdley Manor Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

13 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 13 reviews. Ratings from the 7 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Basically, the home is really excellent, the staff are most caring and helpful no matter what I ask them to do, especially during the night. Day time I am very happy.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that in the time I have been in contract with Sherdley Manor the management and staff have provided a very good standard of care and support for my mother and from what I have seen treat all the residents with dignity and respect. They seem to have enough staff to cope with daily needs and requirements. The home is kept clean and tidy at all times. The management and staff are very approachable and helpful. I would have no hesitation in recommending Sherdley Manor.

How likely would you be to recommend Sherdley Manor Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sherdley Manor is a homely, comfortable care home. Very clean, and residents are treated with kindness and compassion. Staff are very friendly, and approachable, and relatives are also treated with kindness. I know my mum is being looked after 100%. Nothing is too much trouble for the staff. I would recommend this care home to anyone.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved into Sherdley Manor in Nov 2015 and settled in really well as a couple of ladies (residents) were asked to look after her which they did. She blossomed being happier than she had been for a long time due to the love, care and support given to her by staff. This home's biggest asset is its staff. They have wonderful unforced good relationships with residents. We could see they loved my mum saw her as a person not a condition. The atmosphere is happy, jokey, relaxed and we as a family are always made welcome. Residents are treated with dignity and respect. After a recent fall and a 2 week hospital stay and a mobility rehabilitation centre, health professionals gave up on mum. We were informed she would need to be hoisted. But back in Sherdley Manor the care and support of the staff has helped her stand with help, we thank the staff.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sherdley Manor Care Home is a pleasant care home because of it's small size. It is very friendly, relaxed and impersonal. The staff have a good bond and rapport with all the residents.

How likely would you be to recommend Sherdley Manor Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband suffers from Alzheimer's and Parkinson's. He has been a resident for 3 months, The staff are kind and caring to him and myself. He is kept clean, well dressed, well fed and treated with dignity. He is given his medication as required and has a doctor visit if needed.

Visitors are able to assist at any time and on occasions offered a cup of tea, which can be much appreciated. I feel able to contact staff at any time if I am worried and although he is not at his home, he is settled and I feel comfortable that he is cared for there.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was discharged from hospital and became a resident on respite until he was assessed as needing permanent care. I was impressed straight away with the quality of care given to the residents, provided with dignity and respect. So much so I was helped by social services to transfer my mother from her care home to Sherdley Manor to enable them to be together.

The manager was also of great assistance in this matter. Since her move my mother has greatly improved as she has been so well cared for. You are able to approach the staff over any issue you have without feeling uncomfortable and are able to visit any time you wish.
The food is excellent and plentiful and their diets have been catered for. A doctor and nurses visit weekly to advise the staff. My father is now bed-bound and he receives all his care and has his needs met by the very patient staff. Highly recommended.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I highly recommend Sherdley Manor for the very caring and professional staff. It is very reassuring to know that my parents are being cared for in Sherdley Manor. The rooms and facilities are of a good standard, the food is first class. Overall, this is very well managed home with a great team of people.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Management and staff are excellent. Very helpful to residents and family.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Quite pleasant, relaxed feeling about the home. Entertainment provided. As far as I am aware, staff are very helpful and obliging.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

The care home is very friendly and welcoming to all current residents and new residents. Always inviting to resident's relatives! All the staff are quick to respond to resident's needs and requirements. Residents are always given choice on what they want to wear and what they want to eat. I have been volunteering at Sherdley Manor since November 2015 and I have decided to continue volunteering here as it is the most caring and welcoming care home I have ever visited.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When my mum has to go into care I couldn't have picked a better place, it's very near to where I live so I'm able to visit everyday. My mum from day 1 has settled in very well, I put that down to the friendly and welcoming staff. If you have any concerns the staff are always there to listen or help in any way they can.
The room which belongs to my mum is tastefully decorated and is kept very clean. What the home and the staff have given me is more quality time with my mum, which is what I needed, things are less stressful now. I spend a lot of time at the home and I've got to know most of the residents, who always look happy, clean and well cared for, which is very settling for me. Knowing that people who are vulnerable as these people, are receiving the best care they can in a safe, friendly place.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Wonderful staff, caring and compassionate to both residents and family members. Always taken time to explain care and plans to family, family always made to feel welcome and involved in every aspect.
Whatever time day or night just a phone call would have any queries explained.
Nothing is too much trouble, always had time for us all. Could not fault anything, care, kindness, standard of meals etc.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found the care at the home to be excellent. Staff are great with my mum and really look after her (as well as myself and my dad!). Mum is really settled here but I know if she became agitated in any way she would be well looked after. If we need to know anything, all we need to do is ask. I wouldn't hesitate to recommend it.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care, for my mum in a clean secure, homely environment, with friendly staff, who treat all residents with respect and dignity at all times.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A safe clean home with plenty of caring hard-working staff. Understanding the care for each individual resident.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has resided in Sherdley Manor since August 2013 and I cannot praise the staff enough, they are considerate, hard working and dedicated in all they do. My mum enjoys activities and finds the sing a longs, bingo, making cakes and the staff interacting with her and other residents very valuable. My mum also benefits from the staff including her in setting the tables for meals, this gives her a purpose which is so important.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On 14th August 2014 we had to find care for my Aunty. A place was found via social services at Sherdley Manor a very apprehensive family we were. settled her in and have never looked back. We know how well cared for she is and she is not an easy lady. She is blind, deaf and Lewy Body dementia and very low blood pressure. We now sleep at night knowing there is always someone there to care for her, I cannot thank the staff for there care understanding and patience they have with all the residents. Thank you is not enough for their hard work.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Based on my experience of the care received by my mother who is a permanent resident I would highly recommend Sherdley Manor EMI Residential Home to others. I am very satisfied and happy with the care provided by ALL staff. The atmosphere is always friendly both to residents and visitors. I cant praise them enough regarding the way my mother is cared for and the dignity she is shown. During my visits I have observed how caring staff are to all residents. Nothing is too much trouble. Sherdley Manor is small and homely with a nice atmosphere compared to other homes which is why I chose this home for my mother after viewing others. Sherdley Manor has recently undergone redecoration and new flooring making it bright and pleasant for the residents. The cleanliness is also of a high standard and the food. My mother is a picky eater but enjoys the meals in Sherdley Manor.

How likely would you be to recommend Sherdley Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caring home, very homely, staff excellent. Overall run to a high standard across the board. Needs of residents are met to a very high standard. friendly open service.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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