Nelsons Row, Clapham, London SW4 7JR
At Collingwood Court, clients receive care tailored to individual needs, from a team experienced in nursing dementia care, palliative care and care for frail older people. The home’s services are versatile and range from short breaks to respite care, while carers are also experienced in Huntington's and Parkinson's care.
The facility has been purpose-built to the Bupa vision for quality care, taking on board carers’ desire to offer different forms of provision by splitting the property into three separate houses. Situated in a quiet area of Clapham, the home boasts brightly decorated interiors and en-suite bedrooms helping residents to achieve a satisfying daily lifestyle.
Homemade and nutritious food is enjoyed every day, with a menu that is tailored to diet and personal preferences. The home endeavours to be as versatile as possible with cultural needs respected.
Theatre groups and musicians are among the many entertainers who regularly visit, creating a vibrant social atmosphere. Residents can also benefit from reminiscence and relaxation therapies as well as having regular access to a GP, nutritionalist, optician and onsite physiotherapist.
Group: Bupa Care Homes
Person in charge: Edith Rushden (General Manager)
Local Authority / Social Services: London Borough of Lambeth Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 80 residents
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Languages Spoken by Staff (other than English): French
Single Rooms: 80
Rooms with ensuite WC: 80
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Collingwood Court Care Home: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Collingwood Court Care Home has a Review Score of 7.1 (7.125)
The Review Score of 7.1 (maximum of 10) for Collingwood Court Care Home is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.125 is made up of a Quality Score of 3.875 Points (maximum of 5) relating to the rating and a Quantity Score of 3.25 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.125 for Collingwood Court Care Home is based on 2 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 3.875 for Collingwood Court Care Home is calculated as follows: ( (5 Excellents x 5) + (11 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 24 Ratings = 3.875
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.25 for Collingwood Court Care Home is calculated as follows:
2 Positive Reviews = 3
0.1 x 2 Positive Reviews = 0.200
(2 Positive Reviews ÷ 80 Registered Beds) x 2 = 0.050
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Collingwood Court Care Home?
Reviewer Connection to Collingwood Court Care Home
Review submitted from a Website Submission by Jean M (Daughter of Resident/Service User) on Monday 24 October 2016. Review relates to October 2016.
I think that no nursing home can be one hundred percent perfect. Collingwood Court has had a lot of changes in managers that have severely affected the performance at the home. Some nurses and managers have suddenly disappeared and replacements have not been very good. My mother has never been dirty or smelly whenever I have visited her and for that, I am very grateful.
Probably previous staff needed training in how to greet and deal with relatives dissatisfaction and complaints. Some current staff need training in this as well. I am not sure about how staff are trained to receive relatives but some of them don't do this very well. There may be some issues that need to be worked through for some members of staff to improve their overall communication skills.
On the whole, I find the staff kind, caring and helpful. They do all that they can for my mother. I think that the staff and management are heading in the right direction. Thank you.
How likely would you be to recommend Collingwood Court Care Home? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Satisfactory
Food & Drink: Satisfactory
Safety / Security: Satisfactory
Value for Money: Satisfactory
Rose Pickering, Customer Service Administrator at Collingwood Court Care Home responded to this review on 24 Oct 2016:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Website Submission by Peju L (Daughter of Resident/Service User) on Friday 21 August 2015. Review relates to July 2015.
On reading the CQC report, we were sceptical, but, thank goodness, reassured by the manager.
The service provided by the nurses and care staff was absolutely fantastic. Although my mother's health deteriorated, she always looked well.
She was always clean and the staff made time for her. They went 'over and above' in the care provided.
It would be good, if invoices are sent with bank details for ease of payment.
I'm glad we chose Collingwood Court for my mum's last days.
How likely would you be to recommend Collingwood Court Care Home? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Collingwood Court Care Home