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Gallions View Nursing Home, Thamesmead, London, London

Tel: 020 8316 1079

Gallions View Nursing Home offers a versatile range of care provision, including skilled nursing and dementia care, palliative, respite and convalescence care, as well as being suitable for adults with Parkinson’s disease.

Consisting of four individual houses, the home life is structured to allow carers to specialise in the different forms of care, concentrating on the individual in order to support both physical and mental health.

Individual tastes and dietary requirements are incorporated into the food menu, which is made using fresh and seasonal produce by an experienced chef.

Reminiscence-based activities support residents with dementia, while there are many social events, games and entertainments that clients can enjoy as well as their own hobbies.

Group: Bupa Care Homes

Person in charge: Kate Emery (Home Manager)

Local Authority / Social Services: London Borough of Greenwich Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 120 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Languages Spoken by Staff (other than English): Punjabi Mirpuri, French, Panjabi, Punjabi, Polish

Single Rooms: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Gallions View Nursing Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Gallions View Nursing Home

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are no awards/recognitions posted yet for Gallions View Nursing Home

Current Recommendations

Recommendation Score: 9.3 (9.330)

The user 'Recommendation Score' (9.3 for Gallions View Nursing Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Gallions View Nursing Home

from the time of her arrival the staff were helpful and friendly to both Christine and myself. Having been diagnosed with terminal cancer we know Christines stay would be short, but the staff always had time to talk to her about her interests and keep her cheerful. On the occasions when Christine needed to leave the nursing home they were always supportive arranging wheelchairs, taxis and a companion when needed.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Submitted by Pat W (Sister of Resident/Service User) on Thursday 27 November 2014. Review relates to November 2014.

Review of Gallions View Nursing Home

Excellent service
Our brother was living at Gallions from June till November 2014 he had both Downs Syndrome & Learning Difficulties. He was very well cared for in every way. He was unable to swallow so all his food had to be puréed & it is an example of how they go the extra mile in how all the food was piped onto the plate so the meal looked really good. The home was always spotlessly clean the care givers were efficient & very kind, he was always dressed well. During his palliative care period the staff were exceptional helping in every way possible, even to the extent that in his final hours just after his last rites a nurse sat with him holding his hand & sang a couple of hymns to him. Nothing was too much trouble the staff provided us with meals, teas & coffee constantly. Having had some experience of care homes prior to Gallions & I have to say they have changed our view totally on the care industry. We can whole heartedly recommend The Gallions to anyone looking for this type of home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

How likely would you be to recommend Gallions View Nursing Home? Extremely likely

Submitted by Mike Jackson (Brother of Resident/Service User) on Friday 21 November 2014. Review relates to November 2014.

Review of Gallions View Nursing Home

Gallions view offered a wonderful level of support and care for my father, from the moment we brought him in to the time of his passing. In particular the carers were sensitive and friendly. Marg was especially caring to dad, and I know he appreciated it. Thanks to Kate and the team for everything they did.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Submitted by Alan Clisby (Son of Resident/Service User) on Wednesday 8 October 2014. Review relates to September 2014.

Review of Gallions View Nursing Home

Mum started here as a respite visitor, she enjoyed her stays and her food although she ate very little. Then staff were pleasant and friendly even when mum wasn't at her best.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by Pat Langley (Daughter of Resident/Service User) on Tuesday 30 September 2014.

Review of Gallions View Nursing Home

Debi is a very kind person treating residents with respect and kindness. She ensures mum is comfortable and takes time to listen to her, she made time to give mum a bath and sometimes in her own time she will come to the home and visit. I felt happy knowing she was on duty, I knew mum would be treated with care and respect.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Janice Wood (Relative of Resident/Service User) on Thursday 25 September 2014.

Review of Gallions View Nursing Home

Although my wife was in here just over a month, the expert care and attention was second to none. My daughters and I only wish we could have got her there earlier. They care about the residents and even the visitors are made to feel at home. If you want to sleep at night knowing your relatives are being looked after this is the place for you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Harry Churchill (Husband of Resident/Service User) on Thursday 18 September 2014.

Review of Gallions View Nursing Home

Mum was resident at Benns House for 10 months. I have nothing but praise for the way in which she was cared for by the staff.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by David H (Son of Resident/Service User) on Wednesday 17 September 2014.

Review of Gallions View Nursing Home

Thank you to all staff at Gallions. Nothing is ever too much. Always a smile and always there to help. So busy but always a smile. They help my mother and everyone else. I really want to thank Bupa managers they seem to hand pick the very best. I can not fault them. There are individuals who are very special and then others who are extra special. I can't care for my mum but they can and they are always in my prayers to say thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Ethel Watts (Relative of Resident/Service User) on Thursday 28 August 2014.

Review of Gallions View Nursing Home

Thank you to all the girls for their kindness. The nurses, carers everyone. You seem to know what my friend needs before she tells you. You are so caring to her and me. Old age has come to both of us, we have been friends for 60 years, thank you for your support so we can continue having good times, especially Ray who sings and musical bingo. Thank you

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by S George (Friend of relative) on Friday 15 August 2014.

Review of Gallions View Nursing Home

I would recommend this home to anybody as in my opinion the nurses and carers were so kind to my Mother and general care was excellent. Communication with all the staff was excellent, as they discussed changing her care plane when it became necessary and never failed to phone me if they thought there was a change in my Mothers health. When she died on 22nd July the support my brother and I got was absolutely wonderful.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Jean W (Daughter of Passed Resident) on Wednesday 6 August 2014.

Review of Gallions View Nursing Home

Dad is settled after 18 months now, and mum seems to be better now after the initial issues with her arrival. There is no doubt that their quality of life is good as it can be,with the only issue being the distance that my bother Steve and I live from you which restricts the amount of visits we can make. We think the staff are marvellous, especially those in Hutton House (with which we have most contact). I was fortunate to be able to join the little outing yesterday to the Arsenal and the staff were great and a thank you to Holly and Jo for all their efforts. I think all the residents really enjoyed it, and stimulus like that does wonders for them. Here's to many more of them! It seems as though the activities have improved since Annie and Holly became involved.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Dave W (Son of Resident) on Friday 1 August 2014.

Review of Gallions View Nursing Home

My first experience of a care home. After watching news reports I expected the worse. How wrong. The place was welcoming. The staff so empathic and caring. A really special place. Everyone is so kind and generous of their time. The staff work flat out but always are smiling and taking time with all the residents. My relative is so happy. Thank you to everyone at gallions

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Darren Scothern (Relative of Resident/Service User) on Sunday 6 July 2014.

Review of Gallions View Nursing Home

This home is beautiful. Welcoming, friendly and the most helpful staff team. They spent 4 hours showing me around answering all my questions. They even told me or advised me to look at other homes so I could make the right choice They told me that if I didn't choose them they still wanted to hear my views I did look at other homes. Nothing compared to the commitment these staff have. After weeks of visiting the hospital I was at my wits end Gallions view has saved me from all that stress. I am smiling and so is my relative Thank you. I owe you so much xxx

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Edna Peters (Relative of Resident/Service User) on Thursday 3 July 2014.

Review of Gallions View Nursing Home

My father spent the last six months of his life in Gallions View, during his stay he was treated with dignity from all the staff and he received excellent care and attention at all times. He was always clean and tidy and his room was kept to a high standard. The staff in particular were kind and caring and I know that his last months were a happy time for him as he always was contented. I have no qualms about recommending this nursing home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Keith S (Son of resident) on Friday 27 June 2014.

Review of Gallions View Nursing Home

I'd like to let the heads of Bupa know how wonderful the staff at Gallions View, especially Hutton House are. I would give the 20 out of 10. My husband has been there since October and the staff have been amazing and accommodating to both myself and everyone that visits. All the staff support each other in a wonderful way and I was going to write a letter but thought I'd tell the main people myself.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Georgina Marchant (Relative of Resident/Service User) on Tuesday 17 June 2014.

Review of Gallions View Nursing Home

The home is amazing. My relative is so happy after a very negative experience in another home. The staff are fantastic. The admin staff, the manager, deputy, nurses, carers and the lady in the kitchen. You know it's heaven, it's safe welcoming and the staff care so much not only for my relative but for me. They offer me tea and meals. They check I am okay to get home. They truly are angels and I think of them as extended family. I would be at a loss without Gallions. I look forward to visiting the home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Edna Smith (Relative of Resident/Service User) on Tuesday 10 June 2014.

Review of Gallions View Nursing Home

The care in this home is of a high standard and commended by the local authority (Greenich)I have no hesitation in recommending it for short term respite care, which is what I have used it for so far, and would most definitely consider it for ling term care should the need arise.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Jim Washington (Husband of Resident) on Thursday 5 June 2014.

Review of Gallions View Nursing Home

All the staff at Gallions View were kind and considerate at all times. Especially the nurses and carers in Benn House made my father's last couple of weeks the most comfortable as possible and I could not have wished for anything more than they did. 'Excellent'.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Carol M (Daughter of resident) on Tuesday 27 May 2014.

Review of Gallions View Nursing Home

The home is just amazing. The staff welcome you with open arms. They are warm friendly and just so helpful. My friend who stays in the home is so happy. The food is exceptional and the activity staff lovely. The admin staff and manager are always available to help you or answer your questions even at weekends. I would stay there myself when the time comes. After seeing the stuff on the TV. This home should be on TV you show everyone else how it's done. They really get it right.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Mary Spencer (Friend of resident) on Tuesday 27 May 2014.

Review of Gallions View Nursing Home

I cannot praise this care home enough, we found all the staff excellent in all aspects. They made my dad's final months the best that they could and I would not hesitate in recommending this care home. We as a family were 100% satisfied. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Anita Sampson (Daughter of Resident) on Wednesday 30 April 2014.

Review of Gallions View Nursing Home

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Stephen Dray (Dad) on Monday 31 March 2014.

Review of Gallions View Nursing Home

I recommend this home because the staff cater for the residents needs perfectly. They are very helpful, friendly and very caring to residents. I would be only too pleased to recommend this nursing home to anyone who asked me about it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jean H (Wife of resident) on Wednesday 26 March 2014.

Review of Gallions View Nursing Home

Although she was only residing here for a very short time the care our Aunt received was excellent. The staff were very caring and totally professional.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Roy S (Nephew of Respite Resident) on Tuesday 25 March 2014.

Review of Gallions View Nursing Home

My dad went into Gallions View on 23rd December 2013 after spending 4 months in hospital where we thought we going to lose him. Before dad was committed to hospital he was in Residential care at another home, which was awful. Gallions View was recommended to me by my neighbour whose husband had been in care there. The first time I stepped into Squires the first thing that hit me was there was no smell. There is a large bright & airy lounge and wide corridors, it was like paradise compared to where dad had been. The staff are very welcoming and helpful. You can tell it's not just a job to them they actually care about the residents and go out of their way to make the residents life as happy & comfortable as possible. I would definitely recommend Gallions View!!!!!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by Sharon Silcox (Daughter to resident) on Wednesday 5 March 2014.

Review of Gallions View Nursing Home

The home has helped my mother a great deal. She has come on so much and always seems happy and contented. She is always clean and tidy. We regularly visit and the home is always clean and the staff are very helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Patricia Strickland (Daughter) on Tuesday 4 February 2014.

Review of Gallions View Nursing Home

My wife was cared for for three years until she passed away on the 20th December. The staff in the home were the finest ladies you could ever find. They treated my wife with so much love, kindness, and care, that I was able to go home knowing that she was in good hands. The staff were also very kind to me and I would recommend to the highest possible degree.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submitted by Frederick Saunders (Husband of resident) on Tuesday 28 January 2014.

Review of Gallions View Nursing Home

All staff are very caring, and if you need any information etc they will do their utmost to help you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Jean Hardy (Wife of resident) on Tuesday 28 January 2014.

Review of Gallions View Nursing Home

A well run home with competent and caring staff who show respect to the residents.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Submitted by David W (Son of Resident) on Friday 10 January 2014.

Review of Gallions View Nursing Home

My mother has been a resident at Gallions View since October. She has been very well looked after and the staff are very helpful and take care of all her needs. The staff have also been very supportive to me and my family and we would have no hesitation in recommending Gallions View to others in a similar situation.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Val McMahon (Daughter of resident) on Friday 27 December 2013.

Review of Gallions View Nursing Home

My Mum Eileen went to Gallions View when she become too frail and ill to look after herself, from the moment we went in Gallions I knew I had made the right decision it is such a warm, welcoming home. Mum was on Hutton House and at the time this was run by Tibi. Tibi was wonderful with mum helping to make her feel at home and ran the house exceptionally. Just after my mum moved into Hutton house my 20 year old daughter passed away they helped me to find a way to tell my mum that her beloved grand-daughter had passed away, apart from supporting my mum at this distressing time, the staff also helped me, a kind word a chat in the office when I came there to see my mum to see how I was doing. As time went on mum became more difficult because of her dementia mainly with constant shouting out, the staff were so patient with her even at her worst. When Mum passed away they all supported me again, Kate gave us permission to let Mum's funeral go from Gallions on our request and also allowed us to hold a small get together there for the few surviving family and friends who were there. When we arrived at the reception for the funeral the staff were there to support us and it was especially nice to see Tibi who had been there at the beginning but had a few years back moved to the management side of things, but still when he had time popped back to Hutton to see everyone and also there was Marie-Anne. Some of the staff came to the funeral to represent the staff and home and to pay their respects to my mum and to support us, which we much appreciated. All the staff from the Management team all through to the Gardening/maintenance and catering team are exceptional in their helpfulness and friendliness and also their professionalism. Finally to Hutton house staff I will forever be indebted to them all for their professionalism but mostly for their caring, and friendliness and support at all times not only at the difficult times. I would especially like to thank Roy (who mum always seem to responded to the most whenever he spoke to her), Maj, Eva, Jean, Kunga and at the beginning Tibi and Marie-Anne. Gallions is an exceptional home with exceptional staff and I cannot recommend it highly enough.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jean Jones (Daughter of a Resident) on Saturday 21 December 2013.

Review of Gallions View Nursing Home

I have just watched an appalling report about a care home in the UK, and I feel I would like to give my opinion of my experience of one of your homes. My father-in-law was placed in Gallions View Nursing Home in the Duncan House unit. I must admit, before he went there, most of our family were very apprehensive about a care home placement as we had no experience of one before. My father-in-law expressed a wish never to go into a home either. Well how right we were to make the decision for Doug to go to Duncan House. What a team of true angels work there! The unit manager, Carole, spoke to my father-in-law with the most softness, understanding and gentleness I have ever seen, and she led her team in a professional manner I believe the NHS should learn from. She was truly an inspiration. The care team of Duncan house, every single one of them, cared for him with empathy and dignity, and also cared for us as a family. I witnessed first class care, first hand, with Doug and their other patients. I am sure I am not alone in this opinion. If ever any of my family needed care in the future, I would jump at the chance for them to go to Duncan House. It is a hidden oasis and it makes me so sad to hear reports of bad care when there are angels like the Duncan House team. One word describes them, AMAZING!!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jenny Woods (Daughter-in-law of resident) on Monday 25 November 2013.

Review of Gallions View Nursing Home

From the moment that Tibi came to assess Roy at the hospital, being so compassionate and understanding, I finally felt that there was light at the end of the tunnel and I was so pleased that he accepted Roy to be cared for at Duncan House. I was especially grateful for the lovely room with the patio door and view. It was such a lovely room for Roy to spend his time in, given that he was bedridden. You are a very special team - each and every one of you are so caring and because of this it means that you do give best care possible. I saw the other homes and their staff are not a patch on the staff at Gallions View - or its cleanliness. All of you were so respectful and caring and took time to speak to Roy - from the maintenance men who put the bird table outside Roy's room when they heard he liked birds, the laundry girls who always chatted, the housekeepers who kept Duncan House pristine and there was never a smell - especially Alison who kindly put up a crystal for Roy, Tashi who was so interesting to talk to and like a little whirlwind and Danielle who was really chatty and friendly and looked after the plants. The wonderful food prepared by the chef and the kitchen staff - as you will remember Roy especially enjoyed the "full English" breakfast - and it was never too much trouble to make a sandwich for a visitor. Tina, who did the OT and always made sure Roy was included for a chat, reading the paper or arranging that the entertainment went to see him - he loved the performing dogs and also Karon in Admin who was always so helpful. The nursing care was second to none - Roy was so lucky to have the excellent nursing expertise and kills of Grace, Yemi, Norma, Heddy and Josaphine and also their kindness. He was really cared for the best of the best. Last but not least the carers were excellent - this is because it came from their genuine care and kindness as if he was one of their relatives, always ensuring that Roy didn't feel embarrassed and kept his dignity throughout his time with you along with the outstanding care you gave make you all very special. I must mention how wonderful Debbi was for bringing her dogs in on her time off to see Roy because she knew he loved dogs and to Donna for bringing Roy back jellied eels from Herne Bay because he couldn't go on the trip and she remembered him saying he liked them. This is really going beyond doing a job and shows how special you are and it was very much appreciated by both Roy and myself. Everything you did was so marvelous - always coming to see to Roy's needs as soon as was humanly possible and sorting out his phone when he got in a muddle - Jo, Larraine, Bose, Tito, Kamu, Debbi and Donna (and Lucy who has now left) along with everyone else on the team of day carers - Roy and I really appreciated and loved you. The night carers gave the same high standard of care too - always there despite their many other duties required to be carried out during the night - Roy loved his banter with lovely Lily and with Mary (who I really hope wins the lottery soon as you so deserve it) and also Beatrice, Vivienne and Pearlmeda and the others - you were all so lovely in keeping Roy comfortable and well looked after and ensuring he was settled. Thanks also to all of you for caring for me too - your thoughtfulness with me really helped me through such a difficult time. It was so good when I drew up at the crematorium and saw Jo, Debbie, Larraine, Danielle and Tina standing there. You really lifted my heavy heart seeing your lovely faces and I very much appreciated your respect for Roy and for taking time out to be with me to give Roy a great send-off. You all give a bit extra than your job descriptions say - you are all very special and don't forget it. You should quite rightly be so proud of yourselves. You really are the best.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Carol F (Wife of a Resident) on Tuesday 19 November 2013.

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