Northgate House, 12 Hornsey Lane, Highgate, London N6 5LX
The Highgate provides care for both older people with complex care needs and younger adults with physical disabilities. Convalescence, respite and palliative care plans are also available.
Situated within large landscaped gardens in the picturesque village of Highgate, the home features tastefully decorated interiors. Accommodation includes bright and comfortable lounge areas that are ideal for entertaining or simply relaxing, as well as furnished bedrooms, some with ensuite facilities and balconies over looking the gardens.
Residents can choose from a wide range of meal options each day, all of which are freshly prepared with seasonal ingredients. Special occasions for residents are always celebrated and often involve a homemade cake!
Afternoons can be spent participating in dance therapy, table top gardening, yoga and book clubs, as well as many other activities. With links to the local community, trips out are regularly organised.
Group: Bupa Care Homes
Person in charge: Carol Quinn (General Manager)
Local Authority / Social Services: London Borough of Islington Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 55 residents
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Parkinson's Disease • Stroke
Languages Spoken by Staff (other than English): German, Hindi, Italian, Portuguese, Russian
Single Rooms: 55
Rooms with ensuite WC: 55
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on The Highgate Care Home: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
The Highgate Care Home has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for The Highgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Highgate Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.909 for The Highgate Care Home is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.091 Points relating to the number of positive Reviews for The Highgate Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 11 positive Reviews (55 registered beds ÷ 5). 1 Reviews ÷ 11 Target = 0.091
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend The Highgate Care Home?
Reviewer Connection to The Highgate Care Home
Submitted from a Website Submission by Tim B on Thursday 17 November 2016. Relates to July 2016.
The care given to my daughter since her admission has been first class and has been maintained ever since. The staff seem to us to show genuine fondness towards her above and beyond the excellent nursing care. Staff are also very welcoming to us when we visit - which is not very frequently.
How likely would you be to recommend The Highgate Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Don't Know
Rose Pickering, Customer Service Administrator at The Highgate Care Home responded to this review on 26 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
There are currently no Care Home Idol entrants who have performed at The Highgate Care Home