Tower Bridge Care Home

1 Tower Bridge Road, Southwark, London SE1 4TR

Tower Bridge Care Home, London, London
Tower Bridge Care Home, London, London
Tower Bridge Care Home, London, London

Located within walking distance of London’s Tower Bridge, Tower Bridge care home is a purpose built 122 bed facility offering dementia, nursing, residential care.

At Tower Bridge residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden. There is also a coffee lounge, 'Moments', on the ground floor.

Cook's at Tower Bridge pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At Tower Bridge, experienced managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Arthur Tanare (Manager)

Local Authority / Social Services: London Borough of Southwark Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 124 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Hearing Impairment • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 124

Rooms with ensuite WC: 124

Facilities & Services: Palliative Care • Separate EMI Unit • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Tower Bridge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 05 Sep 2016

Please contact us for information regarding our bed availability

Current Reviews

8.2 Tower Bridge Care Home has a Review Score of 8.2 (8.201)

The Review Score of 8.2 (maximum of 10) for Tower Bridge Care Home is based on 12 Review/Recommendations in the last 2 years. This Review Score of 8.201 is made up of a Quality Score of 4.007 Points (maximum of 5) relating to the rating and a Quantity Score of 4.194 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.201 for Tower Bridge Care Home is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.007 for Tower Bridge Care Home is calculated as follows: ( (40 Excellents x 5) + (66 Goods x 4) + (37 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.007

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.194 for Tower Bridge Care Home is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 124 Registered Beds) x 2 = 0.194

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Tower Bridge Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tower Bridge Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Partner of Resident/Service User
    1
  • Resident / Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 8 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother is well cared for in it's widest sense i.e. the homes cleanliness, food, medical checks/medicine dispensing and communication of these is good. Staffing levels are adequate and the relatively new management team have all but eradicated reliance on temporary carers/nursing, which was prevalent earlier in the year and in 2015. One area that continues in my view to be substandard is the degree of "quality time" i.e. one to one time that is spent with individual residents. Activities staff are either part time and/or stretched in terms of record keeping, number of residents they have to attend to. Part of this is likely also to be due to the level of experience of some carers. Overall an improving quality of care is being provided at Tower Bridge.

How likely would you be to recommend Tower Bridge Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Tower Bridge Care Home responded to this review on 09 Aug 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We note you have highlighted concerns about the activities programme on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Currently there is one full time and two part time Activities Coordinators. Another full time Activity Coordinator is recruited to post but we are awaiting a start date pending final checks.
There are two Activity Coordinators who are allocated to focus on big events relating to the cultural and spiritual aspects of Residents lives. They also organise concerts, choirs, dance groups and Resident outings. The third Activity Coordinator solely conducts one to one activity with our bed bound Residents and group activities in the afternoon.
HC-One Limited works in partnership with attend, which is Friends of One Tower Bridge Road. Attend looks for volunteers who can offer Residents friendship and social and recreational activities.
There is also a planned monthly activity calendar which is displayed on the unit in order to inform relatives of activities which will be carried out during the month. Recently we have introduced the Tower Bridge Care Home newsletter to share our previous month’s valuable moments. The newsletter is available in the Residents rooms and reception.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

I am very happy with the service and care the staff provide for my husband in the 3 years he has been in the care home, there have been many managers but the manager and assistant manager we have are the best we have ever had.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the activities, the care and the management. Always listen to the needs of the residents.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Your phone system is not very satisfactory. When phoning at weekends no one seems to know how to transfer to the third floor, or phone rings without being picked up. I have often been put on hold for so long that I feel I have been cut off. This is something you need to sort out.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Tower Bridge Care Home responded to this review on 21 Jun 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted a concern regarding the telephone system. We apologise for any distress this may have caused you. We have investigated and addressed the issues which you raised. Telephone calls will be answered in a timely manner unless there is an emergency. The nurses on the units will carry the portable phone in order to reduce unanswered incoming calls.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Food very good, room kept clean and tidy. Kendra carer is very good goes out her way to help. First five months excellent this month a few problems that are being dealt with

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home extremely looked after my mother in an incredibly way. She celebrated her 100th Birthday there and was very happy. The staff have done there best in looking after her, and they have done a very great job, and I could not be happier with the service which they have provided to her. The management have always been very helpful and always helped when I need there help. The home has taken great care of my mother and I really appreciate the standards that they have given towards her.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has a lovely room and the staff are very helpful.
He is very happy with the service, and I am glad that we have chosen Tower Bridge for his home.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Fazlul on the first floor, has said that the staff take very good care of him, and that they are always there when they are called.
All the staff members in all departments are always helpful if I have any questions.
The home is very nice and it makes my dad feel at home. As long as my dad doesn't have any issues, I'm happy.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Just recently moved my dad to Tower Bridge, and it is the best move for him. The care staff are very nice and they look after him well.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Alfred Dausett is on the first floor, and he has been taken good care of by the staff members on the floor. Alfred is always going out with the activities group, and he loves going to Darwin Court on Thursday's for coffee with the other residents. I also join him sometimes. They also have many parties and other activities.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has only been in Tower Bridge a week, but it is a really nice home.
The home is really homely and the staff made my dad feel at home.
The staff seem very helpful and kind to my dad.

How likely would you be to recommend Tower Bridge Care Home? Likely

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Tower Bridge has looked after my dad very well, he was very happy there, and I am very satisfied with the service which the home provided for him. I have never had any complaints about the home, they always kept me upto date with anything which is happening, and the nurses have always been very caring and helpful towards my dads needs.

How likely would you be to recommend Tower Bridge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Tower Bridge Care Home