Abbey Care Complex, Ilford, London
Abbey Care Complex, Ilford, London
Abbey Care Complex, Ilford, London

The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers.

A holistic approach to care planning takes on board personal requirements, supporting independence and privacy and responding to any changing needs.

Carers are skilled in the challenges of dementia care, and consider emotional and spiritual needs as part of the service.

Group: Abbey Total Care Group Ltd

Person in charge: John Evans (Manager)

Local Authority / Social Services: London Borough of Redbridge Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 47

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Abbey Care Complex: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.249)

The user Review Score of 9.2 for Abbey Care Complex is based on 11 Review/Recommendations. This Review Score of 9.249 is made up of 4.809 Points relating to the ratings and 4.44 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


The Abbey Care home is the most wonderful care home. The staff are the most professional people I have ever come across. The manager is a wonderful, the best!! I am overwhelmed with joy that my Mother is happy and secure in her new home. I cannot say enough good things bout the Abbey. Thank you from the bottom of my heart.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was a resident from June 2015 until passing on 16/10/2015. She was so very well looked after by all the staff at Abbey Care. I (only daughter)live a 2 hour journey away but visited every week. I took great comfort in mum being loved and cared for. She was very happy there until the end. Nothing was too much trouble and we had no complaints only compliments. Mum was treated with dignity and love.

How likely would you be to recommend Abbey Care Complex? Extremely LIKELY

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

An excellent, friendly and comfortable surrounding that feels like home from home. The staff are so helpful, kind and understanding. Their patience and commitment to relatives wellbeing is fantastic. It is clean, fresh and always welcoming. The manager is always approachable proactive and very hands on.

How likely would you be to recommend Abbey Care Complex? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here. The staff are lovely and kind. They really care for me. The room is lovely and I like the food.
I can't fault it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother entered Abbey Care a year ago and is very happy there. The staff and management are caring and kind.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Abbey Care complex to everyone. The care and support given by the management and staff has been wonderful. My dad is very happy and content. The staff treat my dad as if he were their own father or grandfather and for that I am forever in their debt. My dad enjoys the food and activities and Abbey Care is always clean and tidy. I would not want my dad to be anywhere else.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is welcoming, staffed by kind people. My wife is known to the staff, shown care, consideration and patience and kept comfortable and clean. I feel welcome when I visit, am known by my first name by the staff, as are my immediate family. I am regularly offered a drink or other refreshment and this has helped my daily visits. I am aware we may have had to pay a lot more for less, service-wise and feel Abbey Care is the best option for my wife, given the very sad circumstances.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

This home is excellent. The staff are kind,caring and so patient. My Aunt could not have better care. Everyone from the manager down works hard to make everyone feel cared for and everyone is treated with respect. I always feel welcome and my aunt loves everyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has lived at Abbey Care Complex for over four years and I am constantly impressed by and grateful for the high quality of care she receives. The nursing and care staff and the home managers have always demonstrated great sensitivity and understanding in meeting her physical and emotional needs and responding to changes in these over time. Requests from me, whether for information or the provision of particular help for my mother, are invariably dealt with promptly and positively. I have always found the home genuinely welcoming and the attitude of all staff friendly and supportive.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad has been at the home for nearly two years and he is so happy. The staff are always so caring and kind. I am always made so welcome. Everyone is so patient with dad, even when he is confused and shouting. The food is good and the home is always so clean. I have no complaints.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home manager is very helpful and is always there to answer questions from relatives.
The home staff are also very friendly whenever I visit my relative and are very caring. They treat my nan very well.
A nice family atmosphere in the home when I visit - would recommend to others.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Abbey Care Complex

Job Vacancies

Registered General Nurse

£14 per hour (Care Home / Nursing Home • Full Time)
Ilford, London

Senior Health Care Assistants

£7.80 per hour (Care Home / Nursing Home • Full Time)
Ilford, London

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Abbey Care Complex