Abbey Care Complex

23-29 Abbey Road, Newbury Park, Ilford IG2 7NE

Abbey Care Complex, Ilford, London
Abbey Care Complex, Ilford, London
Abbey Care Complex, Ilford, London

The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers.

A holistic approach to care planning takes on board personal requirements, supporting independence and privacy and responding to any changing needs.

Carers are skilled in the challenges of dementia care, and consider emotional and spiritual needs as part of the service.

Group: Abbey Total Care Group Ltd

Person in charge: Valeria Miron (Manager)

Local Authority / Social Services: London Borough of Redbridge Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 47

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Abbey Care Complex: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.3 Abbey Care Complex has a Review Score of 8.3 (8.310)

The Review Score of 8.3 (maximum of 10) for Abbey Care Complex is based on 4 Review/Recommendations in the last 2 years. This Review Score of 8.310 is made up of a Quality Score of 4.75 Points (maximum of 5) relating to the rating and a Quantity Score of 3.56 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.310 for Abbey Care Complex is based on 4 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.75 for Abbey Care Complex is calculated as follows: ( (37 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.75

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.56 for Abbey Care Complex is calculated as follows:

      1. 4 Positive Reviews = 3

      2. 0.1 x 4 Positive Reviews = 0.400

      3. (4 Positive Reviews ÷ 50 Registered Beds) x 2 = 0.160

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Abbey Care Complex?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbey Care Complex

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mum spent 7 and a half months in hospital, she didn't feed herself, was never dressed, wasn't kept clean. My family and I were constantly asking for her to be changed. Mum hardly spoke, never smiled, just stared in front of her.
Within a week of mum moving to Abbey Care, she was sitting upright in her armchair in the day room, she was able to feed herself.
Mum is now washed and dressed everyday, never smells. She chats all the time, laughs, smiles, takes interest in the television, feeds herself, drinks from an open-top cup.
She has put on weight and seems genuinely happy. Her dementia is so severe, but I really believe she'd given up hope while in hospital. The care, love and support she receives from the staff at Abbey Care has given her a whole new lease of life. She has her dignity back. Thank you.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Abbey Care home is the most wonderful care home. The staff are the most professional people I have ever come across. The manager is a wonderful, the best!! I am overwhelmed with joy that my Mother is happy and secure in her new home. I cannot say enough good things bout the Abbey. Thank you from the bottom of my heart.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was a resident from June 2015 until passing on 16/10/2015. She was so very well looked after by all the staff at Abbey Care. I (only daughter)live a 2 hour journey away but visited every week. I took great comfort in mum being loved and cared for. She was very happy there until the end. Nothing was too much trouble and we had no complaints only compliments. Mum was treated with dignity and love.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

An excellent, friendly and comfortable surrounding that feels like home from home. The staff are so helpful, kind and understanding. Their patience and commitment to relatives wellbeing is fantastic. It is clean, fresh and always welcoming. The manager is always approachable proactive and very hands on.

How likely would you be to recommend Abbey Care Complex? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Abbey Care Complex

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Abbey Care Complex

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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