Ash Grove Care Home, Hounslow, London
Ash Grove Care Home, Hounslow, London
Ash Grove Care Home, Hounslow, London

Located within a residential area of Hounslow, London, Ashgrove Care Home is a purpose built 50 bedded accommodation offering Dementia Nursing and Respite care.

At Ashgrove Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Ashgrove chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Cynthia Bayonito (Manager)

Local Authority / Social Services: London Borough of Hounslow Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65 yrs+. Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Sinhala, Sinhalese, Tagalog

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Ash Grove Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.690)

The user 'Review Score' (9.7 for Ash Grove Care Home) is based on 38 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Ash Grove Care Home

My mother has dementia and mobility issues. Her care has been outstanding, the staff are extremely helpful and my mother is treated as if she were part of the family. I am continually assured that she is in a safe environment. I cannot overestimate how well my mother is cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

Offered short term respite care, lovely staff, treated mum with care and respect.

How likely would you be to recommend Ash Grove Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

We are happy with the service we receive for our father. The staff are always caring, kind and attentive. Our father seems happy, clean and well cared for.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ash Grove Care Home

I am happy with the care and treatment that my dad is receiving. The staff are kind and friendly and always off a cup of tea.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ash Grove Care Home

The home has exceeded my expectations. The staff a re very caring towards all of the residents, whatever their condition or disability. On my behalf they make me feel so welcome and are always doing anything to help. The home itself is really well set up for residents with dementia, with memory boxes at every door to the residents rooms and so we can bring a bit of their home into this care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ash Grove Care Home

My father came to Ashgrove in April after spending 3 months in hospital. Immediately staff at Ashgrove made him welcome, he settled quickly and I feel they know my father well, his likes and dislikes and unique ways. The food is varied and plentiful, he's warm, clean and safe. I would have no hesitation at all in recommending Ashgrove. Thank you to you all.

How likely would you be to recommend Ash Grove Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

A small care home so mum does not get lost in the crowds. Very friendly and welcoming. This care home has given me my mum back. I would recommend as a place for people to let there loved ones live. Gold star.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

The staff at Ash Grove are very friendly and make sure you fell welcome. Their commitment to the patients is above approach. I would high recommend Ash Grove to anyone looking for a placement.

How likely would you be to recommend Ash Grove Care Home? Extremely likely

Ash Grove Care Home

Nursing care is good and staff work well as a team. I would us this home again.

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ash Grove Care Home

Mr R Pearson has been admitted to the care home as off the 3rd April 2015. Via the local authority (Richmond) He has been receiving good care, staff are caring ans committed. They have a good understanding of the day to day physical care. Perhaps they should get more support and knowledge of Dementia ( This is not a criticism but a suggestion only). The manager is courteous and understanding.This is a place I would recommend to other, all in all an excellent home.

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ash Grove Care Home

Professional and caring staff in a well managed and comfortable environment. My mother has been very well cared for during progressive stages of her dementia illness.

How likely would you be to recommend Ash Grove Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ash Grove Care Home

My mother is cared for very, very well. She is happy in herself and checked on all the time. The food is very good. The staff are always there to help you and answer your questions whatever time it is. What I love about the nursing home, we can come and see my mum whatever time you wish. The staff are so lovely and happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

My mother was diagnosed with dementia caused by secondary cancer tumors in the brain. The options were few, she needed a secure nursing home. The friends and family were made welcome at every visit whilst the admin staff did their best to enable us to speak to her on the phone. Despite me living over 200 miles away being updated on her condition was a great comfort. When the tumors changed her mental state, she wanted to go home all the time. The staff continually encouraged her to stay for her own benefit. Her mental state did worsen with her throwing things and being quite rude to me as well. Staff comforted her and me and gave us advice on how to proceed. When the end came staff were with her and she passed without fuss. Throughout the stay of 3 months the staff were kind caring and understanding, with Mum and her visitors. Young and old were made welcome and staff were like family. Never was there a time when the place was not clean and welcoming. The difficulty of nursing older people who do not want to be there and have mental problems is taxing but it was carried out professionally with a caring thought. I thank all of them so much for what they did for us. Every case is different but I would recommend them to anyone.

How likely would you be to recommend Ash Grove Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

My dad has recently resided at Ash Grove. The team are great and my dad seems to be well looked after. Many thanks.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

Father is happy. Lovely food and made very welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

We have been very pleased with the care our mother receives at Ash Grove. The staff are always friendly and welcoming whenever we visit and our mother is always in good spirits and they know exactly how to deal with her sometimes aggressive behaviour in a caring and calm way. We are very happy that we found this home, having had bad experiences in the past we appreciate how good this one is.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ash Grove Care Home

Very pleased with all staff and home, my Aunt has been treated very well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

Highly recommend this home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ash Grove Care Home

I highly recommend the home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ash Grove Care Home

Very welcoming and friendly. Staff very attentive to residents and visitors. Find it very easy and comfortable asking questions and talking to. Would recommend this home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

I have found the staff at he care home to be very caring, understanding the needs of the residents. I highly recommend this care home.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ash Grove Care Home

I highly recommend this Ash Grove Care Home. Very good, keep it going.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

My father has been at Ash Grove for approximately one month. The staff and level of care are excellent. I am glad that he is here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Ash Grove Care Home

Mary is settling in well, and I always saying how nice the staff are. The staff are certainly welcoming to visitors and always make time to talk to the residents. All in all, I am happy and confident that Mary is being well looked after...

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Ash Grove Care Home

Overall the care home has some very good carers. Its kept very clean and families are well received when they visit. I did experience last week of a hospital appointment for my husband, not arranged efficiently. Transport had not been laid on or a carer nominated to escort him.It was left to me to drive him there with a domestic employee. Other than this unfortunate happening, I am very satisfied and would be happy to recommend your services.

How likely would you be to recommend Ash Grove Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

My mum is a resident in the home. She has been in various homes for over the last 6 years, This is by far the best home she has been in. In particular the staff interact very well with residents and genuinely care about their well-being. I would not hesitate to recommend this home.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ash Grove Care Home

I heartily recommend this home. I had some recommendations about coming into a residential care home because I am quite a private, shy person in general. However I have been very comfortably settled for the first half of the period and foresee that the remainder of my stay will prove equally comfortable. The staff members are all capable caring people under the guidance of Mrs Cynthia Bayonito. My room is spacious and well decorated. I have my own toilet and washing facilities. Supervised showers are well organised as is the laundry provisions. I have had a peaceful stay so I have not made full use of the activities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

Ash Grove Care Home offers excellent services of care for both long and short stays, without this, I would have been in a terrible state. I am relaxed and not worried, and my whole family are grateful to this lovely home atmosphere afforded to my brothers. Many thanks to the Ash Grove team.

Ash Grove Care Home

Really open, no restrictions on visiting. really friendly, doesn't feel like a care home but someone's home, very family orientated.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

This is a friendly care home and my father has settled in well. The staff are respectful and caring towards my father. The food is very good.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Ash Grove Care Home

I am very happy with the care and the staff. Very good.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Excellent

Ash Grove Care Home

My mother has only been at this care home for a short while, but I am very satisfied with all aspects of care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

Carers always do their best in looking after residents even when they can be very challenging. They also have time for us relatives.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Ash Grove Care Home

Over the past nine years my mum has always received excellent treatment from all of the staff. Each member of staff work hard to maintain the persons dignity in all situations. A big thank you to all for the excellent care you offer.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

I would recommend Ash Grove Care Home, my mother was treated with dignity and a lot of respect. I have found the staff to be very impressive, they have a real passion for their work.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home

Hospital and Social Services recommended my mother needed nursing care for her Alzheimers and physical wellbeing.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ash Grove Care Home

Very friendly staff who we trust to look after our mother.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ash Grove Care Home

I would recommend this care home to my friends and family.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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