Ash Grove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH

Ash Grove Care Home, Hounslow, London
Ash Grove Care Home, Hounslow, London
Ash Grove Care Home, Hounslow, London

Located within a residential area of Hounslow, London, Ashgrove Care Home is a purpose built 50 bedded accommodation offering Dementia Nursing and Respite care.

At Ashgrove Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Ashgrove chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Cynthia Bayonito (Manager)

Local Authority / Social Services: London Borough of Hounslow Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65 yrs+. Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Sinhala, Sinhalese, Tagalog

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Ash Grove Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 28 Dec 2016

Please contact us for information regarding our bed availability

Reviews

9.6 Ash Grove Care Home has a Review Score of 9.6 (9.599)

The Review Score of 9.6 (maximum of 10) for Ash Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Ash Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.599 for Ash Grove Care Home is calculated as follows: ( (182 Excellents x 5) + (90 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 284 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Ash Grove Care Home is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered beds ÷ 5). 24 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ash Grove Care Home?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ash Grove Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Relative of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • more

The staff are extremely kind and helpful. Ash Grove Care Home is very welcoming to visitors with lots of tea/coffee offered! My sister-in-law says her idea of old people's homes has altered.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always found the staff pleasant and caring showing much patience with residents. The home is well run and residents needs are taken into consideration.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has recently arrived at the care home after leaving hospital. She is now thriving nicely, putting on weight and looking so much healthier. She is also happy and tells us how nice and clean everywhere is and the girls look after her. We are also made welcome when we visit the offer of tea and coffee if we want it at any time. We also have the option of contacting administration at any time if we have queries or to find out how mum is doing.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always friendly, caring and staff are very good. Made to feel welcome and always invited to have tea and join in with activities eg. BBQ's, Christmas party, fund raising etc.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

My partner has been cared for in Ash Grove since April 2015. The care he receives is absolutely the best. Of course, the heavy workload of the staff, residents may not get attention at all times. The nurses are kind and professional. They all work closely with relative and show compassion at all times. Carers are kind, caring and understanding towards residents. Only think that I would like to see is more in-house entertainment and interaction to maintain resident's cognitive functioning.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

HC-One, Careline Team at Ash Grove Care Home responded to this review on 15 Nov 2016:

Thank you for your positive feedback. I do agree with you that there cannot ever be too many activities or social interaction.
We have an Activities Organiser who coordinates a varied and comprehensive programme which ranges from spiritual such as church service, bible and poem- inspirational readings, to performances by local schools and entertainers providing dancing or sing-along, Residents enjoy and participate in the activities very much. On an individual basis, we have students and other volunteers spending time in one to one interactions and other social interaction, especially for Residents who are not able to participate in a group. We have a minibus to take Residents to shopping places and garden centres, Richmond Park and Kew Garden.
Our aim is to improve our services and we always welcome any feedback from our Residents, relatives and visitors.

My father has now been here for eleven weeks and seems very settled. He eats very well and enjoys the variety of food provided. I am very satisfied by the way the staff treat and care for him. His room and personal clothing are well maintained. I always feel welcome at the home and all the staff know me by name as well. I would highly recommend this care home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Great bbq social activity with well-cooked food, friendly staff and very entertaining. My mother especially enjoyed the fifties songs.

How likely would you be to recommend Ash Grove Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The BBQ was really good with the sunshine and a good temperature. It was lovely and the food was really great. The staff were very good and caring, bringing food to the residents and then families as well. There was entertainment with a dancer for a tea dance demo. It was nice that everyone was together, young and old.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

As always the care my husband receives is always the best, he is well looked after, always clean, tidy, the food is good. He is happy.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent. Staff really work hard on behalf of everyone.

How likely would you be to recommend Ash Grove Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thoroughly enjoying summer barbeque, fantastic day. Weather perfect. Plenty of food options. Food very tasty. Staff worked their socks off seeing to everyone. Thumbs up to whoever made the delicious ginger cake. Enjoyed entertainment with the tap dancing, singing etc. Made to feel very welcome. When is the next one? Ha ha

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Summer BBQ today 12.8.16 weather was kind to us, lots of sunshine. Good food, plenty to eat and drink, staff very attentive marking sure residents had enough food and drink. Entertainment at the end. A most enjoyable afternoon. Good to see mum have such fun. Great day!!

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The party to celebrate the Queens 90th birthday was fabulous from the decorations, the food and drink, the entertainment was excellent. We had a lot of laughs listing to staff and just singing and dancing. Its a lovely family home. A huge thanks to all staff who worked so hard putting it all together. My Mum had a wonderful time.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Blooming great tea party, this was an excellent event which was well run and managed, although perhaps the singer at the event could have sung some song more appropriate to the age group she was singing to, other than that she was great and involved all her audience. My mother really seemed to enjoy herself. The staff were great and caring as always.

How likely would you be to recommend Ash Grove Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

It was sadly a very short stay for my relative but all my experiences of Ash Grove were extremely positive. Very clean, welcoming and most importantly the staff care, especially the manager. Thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove is a wonderful place for mum. She was always worried about going into care but they have made her feel so comfortable that she loves it there. The staff are kind and supportive and help mum in many ways. I have nothing but praise for the home and the way it is run. Thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law is well looked after, could not ask for more.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A lovely place where my mum is treated with respect and dignity. We've just had a lovely party where the residents all enjoyed themselves and the staff were great fun.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The resident seems very relaxed and happy, he seems to be happier in himself and a lot more outward going. The staff are very helpful , polite and caring. We are altogether very happy that he is here.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

I am very happy with the team. My wife has been here a long time and she is well looked after. Ash Grove Care Home is clean and tidy.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in Ash Grove just under a year and I cannot fault anything. The carers, the environment, facilities are all above expectations. On special occasions they go the extra mile, they have entertainment in from outside and a warm welcome is a given. My husband despite being very ill is cared for exceptionally every minute of every day. Great leadership starts at the top and filters right through the staff. Thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has settled in very well, having come from a care home. The staff have been very caring and have already sorted out his catheter problem. He is eating well and his meals are very good with good portions. His room is always beautifully clean and he is always clean and well dressed.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend seems to be settled in well for 2 1/2 years. When I visit she seems happy and her room is always clean. The staff have always been most helpful and supportive. I am glad to see that she is getting into the lounge more often.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Ashgrove Care Home is not only clean and tidy but the staff make it a warm, friendly place to visit. They always try their utmost to ensure that residents are kept busy and occupied. All staff work hard to maintain high standards of care and well-being.
My relative is happy and extremely well cared for.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very welcoming and residents appear to be very happy. Carers are very considerate and helpful all the time.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Excellent

Staff: Good

Management: Excellent

Rooms: Good

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Cynthia

Cynthia Bayonito

Job Title: Home Manager

Joined: 2010

Description:

What does ‘kindness’ mean to you?

“Kind care is about making a connection with someone, listening to them, understanding them, holding their hand and letting them know you’re there for them.”

As a Registered Nurse, Cynthia has gained more than 20 years’ experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Ashgrove for several years, Cynthia shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashgrove.

When asked what she enjoys most about her role, Cynthia remarked: “There is no greater reward in this job than seeing a Resident smile, that’s what makes me happy!”

Outside of work, Cynthia enjoys keeping fit, with swimming and zumba being some of her favourite activities.

If you would like to find out more information about Ashgrove, Cynthia has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ash Grove Care Home