Ash Grove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH

Ash Grove Care Home, Hounslow, London
Ash Grove Care Home, Hounslow, London
Ash Grove Care Home, Hounslow, London

Located within a residential area of Hounslow, London, Ashgrove Care Home is a purpose built 50 bedded accommodation offering Dementia Nursing and Respite care.

At Ashgrove Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Ashgrove chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Cynthia Bayonito (Manager)

Local Authority / Social Services: London Borough of Hounslow Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65 yrs+. Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Sinhala, Sinhalese, Tagalog

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Ash Grove Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.710)

The Review Score of 9.7 (maximum of 10) for Ash Grove Care Home is based on 54 Review/Recommendations in the last 2 years. This Review Score of 9.710 is made up of a Quality Score of 4.71 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.710 for Ash Grove Care Home is based on 54 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.71 for Ash Grove Care Home is calculated as follows: ( (439 Excellents x 5) + (141 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 596 Ratings = 4.71

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Ash Grove Care Home is calculated as follows:

      1. 54 Positive Reviews = 3

      2. 0.1 x 54 Positive Reviews = 5.400 (maximum score = 1)

      3. (54 Positive Reviews ÷ 50 Registered Beds) x 2 = 2.160 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My husband has been in Ash Grove just under a year and I cannot fault anything. The carers, the environment, facilities are all above expectations. On special occasions they go the extra mile, they have entertainment in from outside and a warm welcome is a given. My husband despite being very ill is cared for exceptionally every minute of every day. Great leadership starts at the top and filters right through the staff. Thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has settled in very well, having come from a care home. The staff have been very caring and have already sorted out his catheter problem. He is eating well and his meals are very good with good portions. His room is always beautifully clean and he is always clean and well dressed.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend seems to be settled in well for 2 1/2 years. When I visit she seems happy and her room is always clean. The staff have always been most helpful and supportive. I am glad to see that she is getting into the lounge more often.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Ashgrove Care Home is not only clean and tidy but the staff make it a warm, friendly place to visit. They always try their utmost to ensure that residents are kept busy and occupied. All staff work hard to maintain high standards of care and well-being.
My relative is happy and extremely well cared for.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

very nice afternoon the food was lovely. The staff were wonderful. Thank you very much.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has just been redecorated which has given it more of a homely feel. There is lots to see and talk about with new décor. Just has Christmas dinner bit chaotic but got there in the end, lovely day.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always found staff to be friendly and welcoming and caring towards service users.

How likely would you be to recommend Ash Grove Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Very happy with facilities and staff keep it going.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A wonderful Christmas lunch in a lovely, homely setting. Great new year décor and hospitality. An excellent festive occasion for residents and visitors.

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Excellent care afforded to my brother who is disabled and unable to look after himself. Kindness in daily care. My brother cannot walk and therefore we needed a home suitable with kind and caring staff. I have found them extraordinary in their duties. My brother has never been neglected and we the family have a good nights sleep. Whenever we want to speak to him, one of the staff always help us the family. Best all round care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wow Ash Grove Care Home has had a fabulous refurbishment, it feels homely and very welcoming. The main room is like home from home also the dining room has a lovely relaxing feel to it.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

We are always made to feel welcome here by everyone. My mum is well looked after. There is a nice feeling around the home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always clean food is good, always activities. The staff are easily visible and recognise the relatives, acknowledge people coming in and out of the home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have just attended the yearly Christmas luncheon and found it to be excellent, staff were very attentive. New decoration at home outstanding.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A lovely care home with congenial staff who are very caring. In the process of being re-decorated - looking good and the proposed cafe is a great idea. Shame it is taking so long!!

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Ash Grove Care Home responded to this review on 13 Jan 2016:

I thank you for your kind and positive comments.
I am so pleased that you approve of the improvement that are now complete.
Any building work undertaken in the home of frail and poorly elderly has to be done with extreme care and sensitivity, therefore may appear to take longer than expected.

My friend, to whom I am next of kin, has been in Ash Grove Care Home for six months now. She settled in very well right from the start and has said how fortunate she is to have such good caring people looking after her. Each time I visit I can see how kind, good natured and caring they are. I am very happy for her to be here.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is my pleasure to provide feedback and recommendation on Ash Grove Care Home. I have researched and viewed a number of care homes before my husbands placement here. These included homes in South Croydon, Epsom, Kingston, Whitton and Hampton.
My first impression of Ash Grove was impressive, clean and a warm environment. Since his placement here, I find the staff to be most personable, caring and hard working. Their dedication and commitment to clients are second to none. I always find them to be kind and they kept me informed of all the progress.
Though the provision of physical care is excellent, it's my view that a little more focus and training on dementia needs would be valuable. Perhaps a little stronger senior manager support at times. However, I have no reservation in recommending Ash Grove for the awards that is fully deserved.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I visit my father-in-law about three times a week, at every visit he is well groomed, dressed appropriately and is comfortable in his surroundings. Staff are also on hand to attend to all of his needs at all times. Very pleased with the care my father-in-law receives.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is very welcoming and residents appear to be very happy. Carers are very considerate and helpful all the time.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Excellent

Staff: Good

Management: Excellent

Rooms: Good

My mother has dementia and mobility issues. Her care has been outstanding, the staff are extremely helpful and my mother is treated as if she were part of the family. I am continually assured that she is in a safe environment. I cannot overestimate how well my mother is cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Offered short term respite care, lovely staff, treated mum with care and respect.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are happy with the service we receive for our father. The staff are always caring, kind and attentive. Our father seems happy, clean and well cared for.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am happy with the care and treatment that my dad is receiving. The staff are kind and friendly and always off a cup of tea.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home has exceeded my expectations. The staff a re very caring towards all of the residents, whatever their condition or disability. On my behalf they make me feel so welcome and are always doing anything to help. The home itself is really well set up for residents with dementia, with memory boxes at every door to the residents rooms and so we can bring a bit of their home into this care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father came to Ashgrove in April after spending 3 months in hospital. Immediately staff at Ashgrove made him welcome, he settled quickly and I feel they know my father well, his likes and dislikes and unique ways. The food is varied and plentiful, he's warm, clean and safe. I would have no hesitation at all in recommending Ashgrove. Thank you to you all.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A small care home so mum does not get lost in the crowds. Very friendly and welcoming. This care home has given me my mum back. I would recommend as a place for people to let there loved ones live. Gold star.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Ash Grove are very friendly and make sure you fell welcome.
Their commitment to the patients is above approach.
I would high recommend Ash Grove to anyone looking for a placement.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nursing care is good and staff work well as a team. I would us this home again.

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Professional and caring staff in a well managed and comfortable environment. My mother has been very well cared for during progressive stages of her dementia illness.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was diagnosed with dementia caused by secondary cancer tumors in the brain. The options were few, she needed a secure nursing home. The friends and family were made welcome at every visit whilst the admin staff did their best to enable us to speak to her on the phone. Despite me living over 200 miles away being updated on her condition was a great comfort. When the tumors changed her mental state, she wanted to go home all the time. The staff continually encouraged her to stay for her own benefit. Her mental state did worsen with her throwing things and being quite rude to me as well. Staff comforted her and me and gave us advice on how to proceed. When the end came staff were with her and she passed without fuss. Throughout the stay of 3 months the staff were kind caring and understanding, with Mum and her visitors. Young and old were made welcome and staff were like family. Never was there a time when the place was not clean and welcoming. The difficulty of nursing older people who do not want to be there and have mental problems is taxing but it was carried out professionally with a caring thought. I thank all of them so much for what they did for us. Every case is different but I would recommend them to anyone.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has recently resided at Ash Grove. The team are great and my dad seems to be well looked after. Many thanks.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Father is happy. Lovely food and made very welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very pleased with the care our mother receives at Ash Grove. The staff are always friendly and welcoming whenever we visit and our mother is always in good spirits and they know exactly how to deal with her sometimes aggressive behaviour in a caring and calm way. We are very happy that we found this home, having had bad experiences in the past we appreciate how good this one is.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very pleased with all staff and home, my Aunt has been treated very well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highly recommend this home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I highly recommend the home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very welcoming and friendly. Staff very attentive to residents and visitors. Find it very easy and comfortable asking questions and talking to. Would recommend this home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the staff at he care home to be very caring, understanding the needs of the residents. I highly recommend this care home.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I highly recommend this Ash Grove Care Home. Very good, keep it going.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been at Ash Grove for approximately one month. The staff and level of care are excellent. I am glad that he is here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Mary is settling in well, and I always saying how nice the staff are. The staff are certainly welcoming to visitors and always make time to talk to the residents. All in all, I am happy and confident that Mary is being well looked after...

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Overall the care home has some very good carers. Its kept very clean and families are well received when they visit.
I did experience last week of a hospital appointment for my husband, not arranged efficiently. Transport had not been laid on or a carer nominated to escort him.It was left to me to drive him there with a domestic employee. Other than this unfortunate happening, I am very satisfied and would be happy to recommend your services.

How likely would you be to recommend Ash Grove Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mum is a resident in the home. She has been in various homes for over the last 6 years, This is by far the best home she has been in. In particular the staff interact very well with residents and genuinely care about their well-being. I would not hesitate to recommend this home.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I heartily recommend this home. I had some recommendations about coming into a residential care home because I am quite a private, shy person in general. However I have been very comfortably settled for the first half of the period and foresee that the remainder of my stay will prove equally comfortable. The staff members are all capable caring people under the guidance of Mrs Cynthia Bayonito. My room is spacious and well decorated. I have my own toilet and washing facilities. Supervised showers are well organised as is the laundry provisions. I have had a peaceful stay so I have not made full use of the activities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home offers excellent services of care for both long and short stays, without this, I would have been in a terrible state. I am relaxed and not worried, and my whole family are grateful to this lovely home atmosphere afforded to my brothers. Many thanks to the Ash Grove team.

This is a friendly care home and my father has settled in well. The staff are respectful and caring towards my father. The food is very good.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am very happy with the care and the staff. Very good.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Excellent

My mother has only been at this care home for a short while, but I am very satisfied with all aspects of care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers always do their best in looking after residents even when they can be very challenging. They also have time for us relatives.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Over the past nine years my mum has always received excellent treatment from all of the staff. Each member of staff work hard to maintain the persons dignity in all situations. A big thank you to all for the excellent care you offer.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Ash Grove Care Home, my mother was treated with dignity and a lot of respect. I have found the staff to be very impressive, they have a real passion for their work.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hospital and Social Services recommended my mother needed nursing care for her Alzheimers and physical wellbeing.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very friendly staff who we trust to look after our mother.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I would recommend this care home to my friends and family.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

There are no jobs posted yet for Ash Grove Care Home

Staff Profiles

Cynthia

Cynthia Bayonito

Job Title: Home Manager

Joined: 2010

Description:

What does ‘kindness’ mean to you?

“Kind care is about making a connection with someone, listening to them, understanding them, holding their hand and letting them know you’re there for them.”

As a Registered Nurse, Cynthia has gained more than 20 years’ experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Ashgrove for several years, Cynthia shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashgrove.

When asked what she enjoys most about her role, Cynthia remarked: “There is no greater reward in this job than seeing a Resident smile, that’s what makes me happy!”

Outside of work, Cynthia enjoys keeping fit, with swimming and zumba being some of her favourite activities.

If you would like to find out more information about Ashgrove, Cynthia has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Ash Grove Care Home