Cumberland, Mitcham, London
Cumberland, Mitcham, London
Cumberland, Mitcham, London

Cumberland care home in Mitchum, Surrey, is a skilled dementia care facility courtesy of care provider Care UK, one of the country's growing and widely-respected healthcare experts.

The home has 48 rooms available to practice a person-centred care approach, placing great emphasis on personal dignity and providing as many opportunities as possible for those with dementia to develop their personal confidence and independent living skills.

Cumberland maintains strong links with the local community, often inviting local schools, churches and other groups to take part in social events, much to the delight of residents.

Group: Care UK Nursing & Residential Care Services

Person in charge: Tamba Lamina (Home Manager)

Local Authority / Social Services: London Borough of Merton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 53 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Cumberland: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.7 Cumberland has a Review Score of 8.7 (8.748)

The Review Score of 8.7 (maximum of 10) for Cumberland is based on 11 Review/Recommendations in the last 2 years. This Review Score of 8.748 is made up of a Quality Score of 4.333 Points (maximum of 5) relating to the rating and a Quantity Score of 4.415 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.748 for Cumberland is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.333 for Cumberland is calculated as follows: ( (56 Excellents x 5) + (64 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 132 Ratings = 4.333

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.415 for Cumberland is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 53 Registered Beds) x 2 = 0.415

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Cumberland?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cumberland

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 5 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My father has been a resident for the past five months. From the very first time we visited the home we were welcomed by all the staff. The staff deliver a high standard of care and are always very cheerful. It is difficult for a family member to move into long term care, but this has been made easier by the care and concern of all the staff, not only for my father but for my mother and the rest of our family.

How likely would you be to recommend Cumberland? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am a regular visitor to the Cumberland Care Home to see my brother, I think the care home is well run, clean and tidy. The staff have to deal with a variety of residents, all with their own particular problems, sometimes staff shortages and the need for many residents needing one to on supervision. The need to physically handle the transportation of most residents, for dining and personal requirements, adds to the pressure on the staff.

Even so I see a lot of personal reaction between the staff and residents which makes the residents feel more comfortable, and a happy environment under the circumstances that prevail. I have one other observance that is : My brother has besides his dementia, hearing difficulties, requiring hearing aids, the hearing loss is caused by the noise during working life on large printing presses. He is still able to communicate but I find the staff are not trained to cover that part of his condition, of checking the batteries or the servicing of the hearing aids, thereby restricting his participation in some of the activities in the home or communication in general, unless I do it myself.
Maybe this is something that should be renewed??
Being of an older age myself, with my own mobility difficulties I see how difficult it is for my own family and the staff to relate to the needs and thoughts of elderly residents.
I only visit for short periods of time, the home runs 24 hours a day but I appreciate the efforts made by the staff doing a very difficult job looking after my brother and the rest of the residents.

How likely would you be to recommend Cumberland? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife has been a resident at Cumberland for 10 months. It has taken some time to realise what a difficult task the nurses and carers have to do hour after hour, shift after shift. They carry out their duties most professionally and with the utmost respect for their charges and with kindness and good humour. The management, admin and support staff also impress carrying out their duties to residents and visitors with respect, kindness and always with a warm welcoming smile. I thank them all for easing my wife (and me) through this last difficult period of our lives together.

How likely would you be to recommend Cumberland? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We have found clean and pleasant surroundings on every visit. We have observed patients being treated and fed where necessary with dignity and kindness. My husband has one to one 24 hour care and we have never found him unattended when we visit.

How likely would you be to recommend Cumberland? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After looking at several care homes I was recommended the Cumberland in Mitcham. It was the best decision I ever made. My husband is happy and settled in right away. The staff are caring and helpful. Myself, my daughter and son are always made welcome and offered tea/coffee. Although it was a hard decision to make putting my husband into care after 57 years of marriage it was effecting my health caring for him (I am 83 years old) At least I know my husband is well looked after and is happy that is my main concern.

How likely would you be to recommend Cumberland? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My siblings and I are all very happy with the Cumberland as a home to our father, who has fronto-temporal dementia. It is friendly, welcoming, clean and well-run. The staff offer a range of activities for the residents to participate in, and we are particularly impressed by their community engagement events and events for families to join in with. The staff seem to genuinely care about our father and it is nice to see how they interact with him. Overall I get the impression that this home is always trying to improve and if there are any problems, they are dealt with quickly and efficiently. We very much hope that our father will be able to stay at this home until the end of his illness.

How likely would you be to recommend Cumberland? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After 10 years of care- 3 homes stayed in , several viewed and live in home care, The Cumberland answered reservations about all the previous e.g.
1. Welcome staff
2.Good sized room
3. Openness to suggestions and concerns
4. An excellent manager who encourages 'a work progress' attitude and is honest about difficulties and willing to act on suggestions
5. A good understanding of dementia. I recommend this nursing home.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would recommend this care home to others. The staff are friendly and approachable and give a good quality of care, and even when a problems arises the manager and nursing staff are keen to have it rectified as soon as possible.
The food is usually very good, there is always a choice of food. The home is kept clean with no "smells". The rooms are all "en-suite" and fairly well furnished. There are two day rooms, a TV lounge and a quiet lounge, and also a dining room.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My Husband has been a resident for 8 years and my family and I are very satisfied with the high standard of care provided. The staff are kind and pleasant and the management are always seeking feedback from residents and their families. They will do their best to act on suggestions thus continually improving the service.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

What a wonderfully warm response group of staff. I have been so impressed at how they have helped my 91 year old mother settle in so well. I have seen the staff at all levels concentrate on ascertaining my mothers needs, from the essential to the trivial. Nothing is too much trouble. I am delighted and relieved to see my mum have such excellent care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home seems to be well run and the staff are polite and friendly. I have no complaints about the care given to my mother in law.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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