Fern Grove, off Hounslow Road, Feltham TW14 9AY
Derwent Lodge Care Centre in Hounslow provides quality residential and nursing care, in addition to specialist care for those living with dementia.
The home is a modern three-storey building, with plenty of light and bright areas. Located close to shops and facilities, the home strives to offer an environment that is warm and friendly, with residents supported to be as independent as possible.
Each of the 62 rooms are en-suite, with modern décor and up-to-date facilities and amenities throughout, such as flatscreen televisions and in-room WiFi.
A pleasant and secure outdoor space surrounds the home, with pathways for gentle walks and ample seating for enjoyment of the fresh air.
An experienced and multicultural care team work hard to adapt to the varying needs of the residents. Individual interests and hobbies are supported, and an activity programme is extensive and broad to enable this.
Person in charge: Urvasee Shersing (Manager)
Local Authority / Social Services: London Borough of Hounslow Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 62 residents
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Admission Information: Ages 60+.
Languages Spoken by Staff (other than English): Filipino, Spanish; Castilian, Hindi, Polish, Portuguese
Single Rooms: 62
Rooms with ensuite WC: 62
Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Off the A694 between Low Westwood & Hamsterley.
Home is 8 miles from Metro Centre.
Parking is situated a the back entrance of the care home.
Latest CQC* Report on Derwent Lodge Care Centre: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Derwent Lodge Care Centre has a Review Score of 8.1 (8.132)
The Review Score of 8.1 (maximum of 10) for Derwent Lodge Care Centre is based on 1 Review/Recommendations in the last 2 years. This Review Score of 8.132 is made up of a Quality Score of 5 Points (maximum of 5) relating to the rating and a Quantity Score of 3.132 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 8.132 for Derwent Lodge Care Centre is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 5 for Derwent Lodge Care Centre is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.132 for Derwent Lodge Care Centre is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 62 Registered Beds) x 2 = 0.032
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Derwent Lodge Care Centre?
Reviewer Connection to Derwent Lodge Care Centre
Review submitted from a Website Submission by Suzanne M (Wife of Resident/Service User) on Wednesday 12 October 2016. Review relates to February 2016.
We were really pleased with everything. Staff were brilliant with my husband. He was very happy the 3 weeks he spent there. The staff could not have done any more for him. Really clean environment, lovely seating area in the garden. Rooms were very clean and spacious. The food was good and he felt it was like a second home. When he passed the staff we brilliant with the family.
How likely would you be to recommend Derwent Lodge Care Centre? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Don't Know
Utvasee Shershing, Care home manager at Derwent Lodge Care Centre responded to this review on 18 Nov 2016:
Thank you very much for your review.
I am so pleased that your husband had a happy three weeks here at Derwent Lodge.
It is lovely that you found the environment clean and friendly and that he felt so at home.
We are so glad that your husband and the family felt so well cared for.
Thank you again.
There are currently no awards/recognitions posted yet for Derwent Lodge Care Centre
There are currently no Care Home Idol entrants who have performed at Derwent Lodge Care Centre