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Franklin House, West Drayton, London
Franklin House
Franklin House

Tel: 01895 452480

Owned by Care UK, Franklin House is a Middlesex facility with 66 beds for use in various nursing, intermediate care and rehabilitation needs.

The home works closely with local hospitals and aims its services towards helping wards that might become overcrowded with patients recovering from operation or injury that no longer need extensive medical attention but are not yet back to full physical fitness and complete independence.

Through Franklin House's attentive and caring team, residents can develop their lifestyles, personal confidence, health and fitness issues at a manageable pace.

Group: Care UK Nursing & Residential Care Services

Person in charge: Nompilo Ndlovu (Manager)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 66 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Hindi

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Franklin House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Franklin House

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are no awards/recognitions posted yet for Franklin House

Current Recommendations

Recommendation Score: 9.4 (9.362)

The user 'Recommendation Score' (9.4 for Franklin House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Franklin House

Highly recommended.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Maureen K (Friend of resident) on Wednesday 13 August 2014.

Review of Franklin House

Caring staff and cleanliness of home.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by John S (Friend of resident) on Friday 1 August 2014.

Review of Franklin House

The staff have been so compassionate, caring and very patient with my father while he settled in. The level of care is great and also in getting my dad to and from hospital they have been amazing. My father can be difficult at times, but the staff still remain caring and professional.

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Submitted by Catherine C (Daughter of Resident) on Thursday 31 July 2014.

Review of Franklin House

My aunt has been in 2 previous homes in the last 3/4 years and I must say since she has been at Franklin House she has improved visibly and physically, even mentally. We as a family are much happier in that she seems happier. I would recommend this home for anyone looking for a place for their loved one.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Winston Folkes (Nephew of resident) on Thursday 31 July 2014.

Review of Franklin House

Franklin House is an ideal local care home for the elderly who are not able to look after themselves in their own home. Being in the care home mother is looked after and cared for enabling the family to just visit knowing her welfare is being looked after. The cost has meant the sale of her own house.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Submitted by Doreen T (Daughter of Mother) on Wednesday 16 July 2014.

Review of Franklin House

My wife has been moved here three weeks ago suffering from Alzheimer's and other health problems. She has been looked after with care and dignity, I couldn't ask for more.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by John N (Husband of Resident) on Friday 20 June 2014.

Review of Franklin House

Safe and friendly place with support for relatives.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Christine Hill (Daughter of resident) on Thursday 8 May 2014.

Review of Franklin House

My wife has been admitted as she had a very bad stroke and needs a lot of attention. Much more than I would be able to do at home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Raymond Russell (Husband of resident) on Tuesday 29 April 2014.

Review of Franklin House

I could not be more pleased with the care provided. The building is always clean, staff are always there to help and the social life is very good, also you are not forced into joining in any entertainment. My family cannot give enough praise when visiting.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Ann A (Daughter) on Thursday 10 April 2014.

Review of Franklin House

My mum lived in Franklin House for nine years, in the early years it was not so good, had lots of managers and unsettled but since Nompilo has been there along with Lola (activities) the home is a really good place for your loved one to live in, everyone is so caring from the maintenance, office, housekeepers, kitchen, laundry and especially nurses and carers.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

Submitted by Pamela B (West Drayton) on Wednesday 9 April 2014.

Review of Franklin House

Franklin House was recommended by two friends who work in care homes. My wife first went into Franklin House for six weeks respite we were very impressed by the care she received so we were very pleased to recommend Franklin House.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Cyril P (Husband of Resident) on Wednesday 9 April 2014.

Review of Franklin House

Good care, safety, peace of mind.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Lyn Kelley (Daughter of Resident) on Monday 7 April 2014.

Review of Franklin House

My father spent the last few weeks of his long life here.(102 yrs.) He was happy and well looked after, and when the end was near they said he could stay with them instead of going into the hospital, which was a great comfort to the family.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by David Hale (Son of resident) on Wednesday 3 April 2013.

Review of Franklin House

My Mother, now 87, required 24 hr care following a stroke in 2002 suffering a broken hip and leaving her immobile and doubly incontinent. My Father tried to care for her at home but was physically unable so we were pleased to find a local care home which could provide qualified nursing skills and medication. As my mother has declined with age into dementia it has been a comfort for my Father and her 3 children to witness the care and attention she has received over the years. We visit often and have always been pleased when she has been participating in the various events and outings which the home regularly arrange. What always amazes me is the friendliness of all the management and staff even when they are under pressure. I truly hope that they are recognised, appreciated and rewarded in whatever ways are possible in these difficult times. The Carer/Resident relationship is so important to the health and well being of these people as the reach the end of their life and I feel confident that my mother is in the very best place especially when we go for a sherry in their very own Swan Pub and we sing along to the records.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Graham (Son of resident) on Thursday 14 February 2013.

Review of Franklin House

It is always difficult giving a review of any facility without having another to compare it with but my Uncle, who is 94, is very happy at Franklin House and is well looked after by all the staff as far as I am aware without being patronised, which sometimes happens with older people.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Rick White (Nephew of Resident) on Sunday 10 February 2013.

Review of Franklin House

My aunt lives in the above home and is treated well, with respect and compassion. She is not the easiest person to deal with, but the staff do very well.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Pat Pryor (Niece of resident) on Friday 8 February 2013.

Review of Franklin House

My mother was assessed by the London Borough of Hillingdon Social services and placed in Franklin House in December 2011 for 12 months until her death in 2012. It was always a happy environment, staff always friendly and helpful, caring and food very good. Room homely. Plenty of activities for the residents. Mum was happy there. Thanks.

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Submitted by Michael Harris (Son of resident) on Wednesday 6 February 2013.

Review of Franklin House

My mother is always well cared for. There is a good communication between the home and her family. Activities are done every day which keeps her active and the activities co-ordinator has recently turned a disused room into a 'pub' where residents and families have somewhere to sit and reminisce. A good home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Debra Edwards (Daughter of resident) on Tuesday 5 February 2013.

Review of Franklin House

Mum has been resident for almost 8 years and will be 90 in February. She is well looked after and all the staff should be complemented in their work. The current manager is very efficient and always there to listen. Every little request is dealt with promptly and nothing is too much trouble for any of the staff.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Pamela Burgess (Daughter of resident) on Friday 1 February 2013.

Review of Franklin House

My husband has been in Franklin House for 18 months now. He settled much better than I expected, which tells me he is treated well. The staff are kind and caring and really friendly with the residents without being patronising. Any problem that might arise is sorted out immediately. In short the residents are well cared for and their dignity is important. The entertainment manager (Lola) is wonderful and makes sure the residents are happy with various events to occupy them. I would feel much happier if my husband was showered, hair washed and shaved every day. I appreciate that staff are very busy and have many residents to get up in the morning. To me my husband’s personal hygiene is very important to me. It makes for a good reflection on the home to see him well groomed. I am not for a minute suggesting that others do not.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Valerie Cornwall (Wife of resident) on Wednesday 30 January 2013.

Review of Franklin House

I was very worried about putting my mum into a care home, as you hear so many horror stories. So I looked at a few that were suited to mums needs and chose Franklin House. I could not have chosen better. The staff are kind, friendly, helpful and great towards the patient, nothing is too much trouble. You are kept well informed on your relatives, they are well looked after. I could not have chosen better. Thank you.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Julie E (Daughter of resident) on Wednesday 30 January 2013.

Review of Franklin House

The home is very clean, doesn't smell. Special needs are well provided for. The rooms are bright and spacious, especially when special equipment is necessary. The staff are always very caring and pleasant.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by Marilyn S (Wife of resident) on Monday 28 January 2013.

Review of Franklin House

My mother has been a temporary resident (and still is) of Franklin House for a while and I am extremely happy and satisfied with the care and kindness the staff show to my mum. She is encouraged to join in the activities but prefers to stay in her room and her wishes are respected. I would recommend Franklin House to anyone.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Linda H (Daughter of resident) on Friday 25 January 2013.

Review of Franklin House

The atmosphere in Franklin House is very informal and friendly. The staff are very helpful and I would rate the general care of residents at approx 7 out of 10 depending on staff on duty. Nursing/clinical care is good 8 out of 10. I know that my mother is safe, cared for and reasonably happy at Franklin House.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Josie Brown (Daughter of resident) on Thursday 24 January 2013.

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