Galsworthy House Care Home with Nursing

177 Kingston Hill, Kingston upon Thames KT2 7LX

Galsworthy House Care Home with Nursing, Kingston upon Thames, London
Galsworthy House Care Home with Nursing, Kingston upon Thames, London
Galsworthy House Care Home with Nursing, Kingston upon Thames, London

Galsworthy House is situated in Kingston-upon-Thames and is an elegant and historic building. Located on top of Kingston Hill, the home benefits from views of Royal Richmond Park, with open spaces, natural beauty, and abundant wildlife.

Galsworthy House has been sympathetically refurbished and extended, providing residents with additional comfortable bedrooms and spacious communal areas. The home is convenient for South and West London and this puts a wide selection of shops and other amenities within easy reach, enabling residents to maintain close links with the local community and surrounding area.

Residents are provided with an attractive and restful environment. The home provides a high quality of life based upon dignity, privacy and independence, where they can reflect on the past and confidently look forward to the future.

Group: Caring Homes Group

Person in charge: Avril Jones (Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 72 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Galsworthy House Care Home with Nursing: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 24 Aug 2015

Please call 0208 547 2640 for further information about current Bed Vacancies at Galsworthy House.

Current Reviews

Review Score: 9.4 (9.419)

The user 'Review Score' (9.4 for Galsworthy House Care Home with Nursing) is based on 29 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Galsworthy House Care Home with Nursing

Generally very good. Any issues raised by family members are attended to quickly and sympathetically. To be fair the only such issues have been both very minor and infrequent.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Galsworthy House Care Home with Nursing

Carers kind. My mother has dementia, is 91 years old and has dialysis twice weekly.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Galsworthy House Care Home with Nursing

I can not recommend enough the wonderful care delivered to our father and every team member at Galsworthy House. Not only did they provide and extraordinary care package to our father but to ourselves as well. Our father arrive straight from hospital in pain and unable to sit or stand with a very poor appetite. He is now pain free, sitting out and capable of standing transfer. His appetite has improved enormously with the excellent food. When he decide he didn't wish what was on the menu it was never too much trouble for the staff to rustle up various egg dishes, toast etc. This flexibility of approach extends throughout the general care the home provides. Nothing is ever too much trouble for the staff. I would highly recommend Galsworthy House.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Galsworthy House Care Home with Nursing

My mother's care home where she had been happy and content is being closed down by the council so a new care home had to be found for her. At the age of 95 she was welcomed to Galsworthy House where everything possible is being done to make her feel at home. The staff are all very caring and dedicated I am happy to know my mum will spend her last days in such a lovely, caring 'new' home.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Galsworthy House Care Home with Nursing

Every care and attention has been given to my mother who at the age of 95 was made to leave her home and move. At Galsworthy her needs have been assessed with great consideration and monitored robustly and with sympathy. The move caused a small stroke and Galsworthy have organised speech therapy for my mother even though she is registered blind and hard of hearing. The family are extremely pleased with the care and facilities Galsworthy offers.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Galsworthy House Care Home with Nursing

My mother in-law has been in Galsworthy for six years. Her care has been amazing. The staff are caring and very friendly to the relatives. I couldn't recommend it more highly.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Galsworthy House Care Home with Nursing

My client has been a resident a Galsworthy for a number of years the care and dedication from the management and carers are wonderful. It's a pleasant environment and well balanced meals are served nurses are compassionate and understanding.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Galsworthy House Care Home with Nursing

1st visit but was impressed by the cleanliness and security.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely likely

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Galsworthy House Care Home with Nursing

My wife has only been here for 2 weeks, following 4 weeks in hospital, from which she is now recovering. She has been treated with the utmost care and attention, in a very professional, friendly and caring manner. I feel she could not be in a better place.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Galsworthy House Care Home with Nursing

My mother moved here from a home which was closing down about a month ago. All the staff have been concerned and aware of the stresses this can cause an older person (she is 95). She has been treated with the utmost kindness and consideration despite her failing abilities, she can now hardly speak. It is a pity she has to move, but I cannot think of a better place for her end of life.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Galsworthy House Care Home with Nursing

Very good facilities for older resident and palliative care people with Dementia. Could perhaps have more counselling.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Galsworthy House Care Home with Nursing

My husband has been here for two years and I think it's a good home. I picked this home above other homes. The staff, nurses, and carers are all very good. We went to a good few homes but this one was the best.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Galsworthy House Care Home with Nursing

I can recommend. My carer is always very attentive and helpful. I only wish there were more like him.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Galsworthy House Care Home with Nursing

A very high standard care home. A caring staff, very professional management and medical staff. The housekeeping is to the highest standard and very high quality of meals offered to residents. I am very satisfied from all aspects of this care home and it is best value for money.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Galsworthy House Care Home with Nursing

The staff have made a very difficult situation pass very smoothly. My mother has settled very well and far quicker than we had anticipated.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Galsworthy House Care Home with Nursing

My Mother has been at Galsworthy House for 7 years and has received wonderful care. They look after her marvellously and I doubt she would still be alive if she were anywhere else. Denise is always receptive and helpful and her cover, she could not be better, we are very grateful to them.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Galsworthy House Care Home with Nursing

All the staff are kind and take an interest in my sister. My sister isn't the easiest person to deal with! She is difficult to persuade at times!

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Galsworthy House Care Home with Nursing

The essence of a good nursing home is the care and attention from the staff to parents/residents. In this regard Galsworthy House is superb. It speaks of an excellent recruitment process and people management. We cannot fault the attention that is given with expertise care and unfailing good humour.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Galsworthy House Care Home with Nursing

I have two other friends who have relatives here and they both highly recommend Galsworthy House.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Galsworthy House Care Home with Nursing

I visited Galsworthy House to discuss the increasing difficulties I was having caring for my 91 year old mother at home and was immediately impressed by the managers professional skill in assessing our situation and the way forward in providing a residential care option. All the fantastic team at Galsworthy House have made my mother's transition into a care home so easy. They are kind efficient and anticipate every need. The have also made me feel welcome too.

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Galsworthy House Care Home with Nursing

The Sunday "Tea Time" provide a change to the usual supper and are an informal way for residents to meet. These themed evenings provide a welcome change to the routine, add variety, food and drink. The dining room is themed differently on each occasion and family members are welcome to join. My father and family think they are a great idea.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Galsworthy House Care Home with Nursing

The staff are very good and caring, Sue Ottaway is excellent in her job. Very caring to all the Residents.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Galsworthy House Care Home with Nursing

The care and patience provided by carers at Galsworthy is of the highest care. Sue Ottoway has been outstanding and understanding the entertainment afternoons which Sue arranges. The residents always look forward to these events. The movement to music is also so uplifting and rewarding. Overall Galsworthy is a very lovely care home. I am a companion to a resident on a daily basis.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Galsworthy House Care Home with Nursing

I would recommend Galsworthy House to anyone who wanted kind, knowledgeable, thoughtful and imaginative care for someone who mattered to him or her. Galsworthy House gave my mother sanctuary and kept her safe when we (and she) could not.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Galsworthy House Care Home with Nursing

Staff are very caring and treat the residents with great kindness. One thing I have noticed is with the parking, maybe individual bays along one side would help with the management of the car park.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Galsworthy House Care Home with Nursing

Nice friendly staff and very caring towards the residents. Better hygiene in bathrooms, emptying wash bags more regularly etc. Good entertainment, better security needed and fairly expensive overall.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Galsworthy House Care Home with Nursing

I would certainly highly recommend Galsworthy to potential residents. The staff are superb.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Galsworthy House Care Home with Nursing

Pleasant atmosphere quick response to the bell. Clean and good food.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Galsworthy House Care Home with Nursing

My mother has been looked after at Galsworthy House since mid Oct, 13. I have found the level of care and professionalism to be excellent. Persistent cleanliness to my mother who is bed bound and unable to get out of bed.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Staff Profiles

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Avril Jones

Job Title: Home Manager

Joined: 2011

Description:

Avril Jones is the manager of Galsworthy House in Kingston.

Avril is there first and foremost to make sure that you are happy with the care and service you receive at Galsworthy House; she strives to achieve these goals through a strong ethic: This is to make sure that our care helps residents to keep their dignity and choices in life. Avril maintains a highly professional and caring team that enable residents to keep the degree of independence which keeps them most safe and happy. Avril displays a strong belief that each resident should have the opportunity to live their life as they wish to, in a comfortable and homely environment.

Avril enjoys working with people who share the same values and beliefs, and her team work cohesively to maintain high standards. This is evidenced by Galsworthy's ratings with CQC.

A registered nurse, who trained in Glasgow, then went on to complete an Orthopedic Nursing Qualification in Bath, Somerset. Avril has a very interesting background including working in Cyprus for three years, running a Nursery School for eighty two children and she has managed a small private hospital. For nine years Avril worked as a community nurse in the local area, with duties including Palliative Care and support to both patients and their families. During this time she continued to update her training to ensure Best Practice. Her Registered Managers Award was gained in 2005.

Avril cites her biggest achievement as tending and growing her own vegetables, grapes and flowers in her garden. This has given her many happy hours of relaxation and enjoyment. Avril's hobbies include reading mystery books and of course gardening. She also takes great pleasure from meeting people and listening to their stories and tales of their lives.

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