Galsworthy House Care Home with Nursing

177 Kingston Hill, Kingston upon Thames KT2 7LX

Galsworthy House Care Home with Nursing, Kingston upon Thames, London
Galsworthy House Care Home with Nursing, Kingston upon Thames, London
Galsworthy House Care Home with Nursing, Kingston upon Thames, London

Galsworthy House is situated in Kingston-upon-Thames and is an elegant and historic building. Located on top of Kingston Hill, the home benefits from views of Royal Richmond Park, with open spaces, natural beauty, and abundant wildlife.

Galsworthy House has been sympathetically refurbished and extended, providing residents with additional comfortable bedrooms and spacious communal areas. The home is convenient for South and West London and this puts a wide selection of shops and other amenities within easy reach, enabling residents to maintain close links with the local community and surrounding area.

Residents are provided with an attractive and restful environment. The home provides a high quality of life based upon dignity, privacy and independence, where they can reflect on the past and confidently look forward to the future.

Group: Caring Homes Group

Person in charge: Mary Plante (Acting Home Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 72 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Galsworthy House Care Home with Nursing: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 04 Jan 2017

Please call 0808 223 5506 or email enquiries@caringhomes.org for further information about current Bed Vacancies at Galsworthy House.

Reviews

9.1 Galsworthy House Care Home with Nursing has a Review Score of 9.1 (9.121)

The Review Score of 9.1 (maximum of 10) for Galsworthy House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Galsworthy House Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.774 for Galsworthy House Care Home with Nursing is calculated as follows: ( (106 Excellents x 5) + (31 Goods x 4) ) ÷ 137 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.347 Points relating to the number of positive Reviews for Galsworthy House Care Home with Nursing is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered beds ÷ 5). 5 Reviews ÷ 14.4 Target = 0.347

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Galsworthy House Care Home with Nursing?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Galsworthy House Care Home with Nursing

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Great-Nephew of Resident/Service User
    1
  • more

My Mum enjoyed living at Galsworthy House. She found the staff very friendly and kind.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife came here because she has Dementia. The place is clean and very well organised. The food is healthy and well made. My wife is happy here, she is very well looked after.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Always kind, charming and helpful to residents and visitors alike.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

If I was allowed only one thing to day about Galsworthy House, it would be the brilliant staff that have looked after our mother since she became a resident in October 2011.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Galsworthy House is always odour free, a good initial sign of a well financed, well cleaned, well run care home.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Uncle stayed at Galsworthy House for nearly 2 years. They provided excellent quality of care, especially challenging with a man who was very independent until his early 90's. He clearly felt safe, enjoyed the food, care & attention very much. For his entire stay, he was resident on the mezzanine floor which is managed by a member of staff who was utterly superb. His patience & kindness to my Uncle was unfailing & it was clear my Uncle grew very fond of him which was lovely to see. It was lovely to think we did not have to worry about him & if there were any concerns over his health they always reached out immediately. The Deputy Manager has also been fantastic, providing support & guidance over the last 2 years. My Uncle sadly passed away last month, he passed away peacefully & with dignity at the age of 93, you can't really ask for more than that.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife has been in Galsworthy House for about two and a half months, I visit most days so I seen life there at first hand. From the manager down to incomparable activities lady who organises the events, games, entertainments etc. Every one of the staff gives the most excellent care to the residents, interacting with them and showing kindness which is really quite touching. The lovely setting of Galsworthy House with it's Victorian splendour helps to make this a very special home. My wife is happy, and know that she is being well looked after I can sleep well at night.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to write about the incredible care that the staff at Galsworthy House give to my mother. She has lived here since June and from the start she has felt at home, which is primarily due to the care and attention she is given. My father visits every day, and is warmly welcomed. It is the small details that show the great care, the white cotton tablecloths and silver cutlery, the fresh flowers and smiles from all the staff. I have no doubt that my mother is being in the best place for her, and I have recommended Galsworthy House to my friends who are considering care homes in the area.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally very good. Any issues raised by family members are attended to quickly and sympathetically. To be fair the only such issues have been both very minor and infrequent.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother's care home where she had been happy and content is being closed down by the council so a new care home had to be found for her. At the age of 95 she was welcomed to Galsworthy House where everything possible is being done to make her feel at home. The staff are all very caring and dedicated I am happy to know my mum will spend her last days in such a lovely, caring 'new' home.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My client has been a resident a Galsworthy for a number of years the care and dedication from the management and carers are wonderful. It's a pleasant environment and well balanced meals are served nurses are compassionate and understanding.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

1st visit but was impressed by the cleanliness and security.

How likely would you be to recommend Galsworthy House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

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Job Vacancies

Staff Profiles

No image found

Mary Plante

Job Title: Acting Home Manager

Joined: 2016

Description:

Mary Plante is the Acting Home Manager of Galsworthy House in Kingston.

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Galsworthy House Care Home with Nursing