Hadley Lawns Care Home

Kitts End Road, Hadley Highstone, Barnet EN5 4QE

Hadley Lawns Care Home, Barnet, London
Hadley Lawns Care Home, Barnet, London
Hadley Lawns Care Home, Barnet, London

At Hadley Lawns individualised care plans are offered for a range of requirements. From respite and convalescence to palliative, nursing and long term residential, care plans are tailored to suit personal need and circumstance.

A lovingly converted private residence, this accommodation makes the most of modern care technology, while providing comfortable interiors including a garden lounge and ensuite bedrooms where residents can relax and unwind.

A nutritious menu of food takes account of personal taste, with the chef taking pride in fresh and seasonal produce as well as supporting sound nutrition.

Residents are able to enjoy a variety of activities as well as regular shopping trips and days out.

Group: Bupa Care Homes

Person in charge: Sam Ndlovu (Home Manager)

Local Authority / Social Services: London Borough of Barnet Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 44 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh, Greek, Modern, French, Portuguese, Shona, Tagalog

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Hadley Lawns Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.3 Hadley Lawns Care Home has a Review Score of 9.3 (9.285)

The Review Score of 9.3 (maximum of 10) for Hadley Lawns Care Home is based on 21 Review/Recommendations in the last 2 years. This Review Score of 9.285 is made up of a Quality Score of 4.376 Points (maximum of 5) relating to the rating and a Quantity Score of 4.909 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.285 for Hadley Lawns Care Home is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.376 for Hadley Lawns Care Home is calculated as follows: ( (106 Excellents x 5) + (115 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.376

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.909 for Hadley Lawns Care Home is calculated as follows:

      1. 20 Positive Reviews = 3

      2. 0.1 x 20 Positive Reviews = 2.000 (maximum score = 1)

      3. (20 Positive Reviews ÷ 44 Registered Beds) x 2 = 0.909

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Hadley Lawns Care Home?

  • Extremely LIKELY
    8
  • Likely
    5
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hadley Lawns Care Home

  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • more

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 16 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My partner is looked after satisfactory.

How likely would you be to recommend Hadley Lawns Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Hadley Lawns Care Home responded to this review on 30 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

- Staff are helpful and considerate.
- Good interaction.
- Understanding of mother's needs.

How likely would you be to recommend Hadley Lawns Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Hadley Lawns Care Home responded to this review on 27 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Comfortable home with very friendly staff, however does sometimes appear to be a lack of staff as we sometimes struggle to find anybody to help us. The room is occasionally left messy with food down my husband and over the floor. Aside from this, they look after my husband very well and my family and I are overly happy with the care provided.

How likely would you be to recommend Hadley Lawns Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Hadley Lawns Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

This is the third time my mother has stayed here. Everyone is very friendly and helpful. Nothing is too much trouble. I can leave her here and have a break without worrying, knowing she is well cared for.

How likely would you be to recommend Hadley Lawns Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Feel very sad that because of the size of wheelchair our friend rarely goes out of his room. In the past the only available nurse/carer has been small in stature and not physically able to move the chair. On occasion my 70 yr. old husband has struggled and moved him so we could take him outside the grounds and down the road.

How likely would you be to recommend Hadley Lawns Care Home? Don't know

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Good

Safety / Security: Good

Rooms: Satisfactory

Hadley Lawns Residential & Nursing Home, Bupa care homes at Hadley Lawns Care Home responded to this review on 29 Sep 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of the staff at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can give you a call you to discuss this feedback

Very pleasant environment my day sails along quite nicely am happy to be here.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Rooms: Good

Value for Money: Good

My husband is so comfortable and well looked after at Hadley Lawns. I think the carers are very caring, gentle and watchful of all of his needs. As his wife I am obviously very sensitive of all his caring and his needs. The food is very good too.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Doris has been at Hadley Lawns for a while but is due to go home shortly. She said that she would come back if she needed to. All the staff are very friendly from the kitchen staff to the nurses.

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Hadley Lawns Residential & Nursing Home, Bupa Care Homes at Hadley Lawns Care Home responded to this review on 25 Aug 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Friends who have stayed here and visits we have made was the perfect reason to get my wife of 63 years to come her, when she was taken so ill.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A friendly welcome and helpful approach form the outset. Kind, efficient reception staff. Did not spend long in the home as I took the resident out in a wheelchair, no experience of other staff in the home. I was in the home for less than 35 minutes.

How likely would you be to recommend Hadley Lawns Care Home? Likely

No Average Rating is available*

Cleanliness: Good

Staff: Good

Rooms: Good

Dad has been resident since November 2014. Overall we are pleased with how the home are caring for him. There are some issues which are being worked on but the key thing is that the staff are friendly and supportive. We also like that Dad is not pressured into doing things he is unable to do.

How likely would you be to recommend Hadley Lawns Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good home and very helpful staff.

How likely would you be to recommend Hadley Lawns Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our close family friend has been a resident of Hadley Lawns for over a year now. She is very happy there. The staff are friendly and always ready to listen to her, despite her many complaints (all unfounded). It is obvious to us that the staff have a real affection for the residents. We find the managers very approachable and helpful. More recently my father spent two days at Hadley Lawns. The managers could not have been more helpful, when we were very stressed. Following the death of my father the staff were wonderful, showing great care towards my 94 year old mother. We cannot speak highly enough of Hadley Lawns.

How likely would you be to recommend Hadley Lawns Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic staff, wonderful management, understanding nurses.

How likely would you be to recommend Hadley Lawns Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Excellent care is provided by very capable and good humoured staff. Am also impressed by the wide range of activities provided by a very imaginative organiser. The home is well managed by a caring manager who runs a well organised residential and nursing home in a modern and innovative way. I would recommend this home to anyone looking to place a relative in a lively and caring environment.

How likely would you be to recommend Hadley Lawns Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely all round home, staff are gentle and kind enthusiastic and caring. Admin and catering staff are always very helpful. Sometimes communication is a little bit patchy regarding medical updated/test results but this may be GP. The nursing floor seems very end of life oriented. Overall Hadley Lawns is a very good nursing home and I would recommend it.

How likely would you be to recommend Hadley Lawns Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was here only a short time to help her with end of life care. She was provided with everything she needed by friendly and caring staff. Her room was very bright and comfortable. Unfortunately her illness prevented her from participating in any of the activities.

How likely would you be to recommend Hadley Lawns Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Would recommend as a home.
Carers are all very nice and welcoming.

How likely would you be to recommend Hadley Lawns Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The care staff are excellent, but the 'manager' who has not been around for months leaves a lot to be desired. More carers are needed especially on the nursing floor as sometimes the lounge is left unattended because the carers are tending to other residents.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My stay for 19 days at Hadley Lawns after a total hip replacement made all the difference.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the staff outstanding in their attention to my and others' needs. The medical staff resolved any concerns I had regarding my medication. The carers, especially those helping me to have a shower when I could not manage this unaided, were kind, polite and enabled me to maintain dignity. Kitchen staff were very good and helpful and cheerful in offering service. Excellent activities were stimulating and ensured a social life and a feeling of belonging. Management were efficient and friendly and effective. Premises were very clean.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submit a Review for Hadley Lawns Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hadley Lawns Care Home