Havering Court Care Home

Havering Court, Havering Road, Haver-atte-Bower, Romford RM1 4YW

Havering Court Care Home, Romford, London
Havering Court Care Home, Romford, London
Havering Court Care Home, Romford, London

Havering Court has been purpose-built to offer a wide range of care plans for short or long term needs. Care is provided to adults with a physical disability, those with Parkinson's, Multiple Sclerosis, brain injuries and people who have had a stroke. Palliative care is also supported.

With peaceful village surroundings, Havering Court is an excellent environment in which to enjoy a relaxing lifestyle and many homely comforts. There are also landscaped gardens with water features to relax in during warmer months and a multi-sensory room. All bedrooms come with ensuite bathrooms and a 24 hour call system for peace of mind.

All tastes and diets are catered for, with food and drink preferences assessed shortly after each resident’s arrival.

Many yearly events are marked by the home, with Wimbledon proving particularly popular, while there is also beauty therapy available, music and movement classes, relaxation and gardening.

Group: Bupa Care Homes

Person in charge: Chloe Davies (General Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 52 residents

Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Head/Brain Injury • Multiple Sclerosis • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): German, Spanish; Castilian, Italian, Polish, Tagalog

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Havering Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

6.3 Havering Court Care Home has a Review Score of 6.3 (6.305)

The Review Score of 6.3 (maximum of 10) for Havering Court Care Home is based on 1 Review/Recommendations in the last 2 years. This Review Score of 6.305 is made up of a Quality Score of 3.167 Points (maximum of 5) relating to the rating and a Quantity Score of 3.138 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 6.305 for Havering Court Care Home is based on 1 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 3.167 for Havering Court Care Home is calculated as follows: ( (2 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 12 Ratings = 3.167

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.138 for Havering Court Care Home is calculated as follows:

      1. 1 Positive Reviews = 3

      2. 0.1 x 1 Positive Reviews = 0.100

      3. (1 Positive Reviews ÷ 52 Registered Beds) x 2 = 0.038

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Havering Court Care Home?

  • Extremely LIKELY
    0
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Havering Court Care Home

  • Mother of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

1 Reviews is 3.2 out of 5

Yes after looking at least 6 different homes I selected Havering Court Care Home. I was quite impressed with the location and the management and the manager at that time. It is still good but there are certain draw backs which can be ironed out. Staff are very friendly and they provide a good service. I wish the GP services could be more approachable and must pay attention to the cleanliness.
Garden could be made more attractive and beautiful so that patients can enjoy it in the summer.
Thanks for asking my opinion.

How likely would you be to recommend Havering Court Care Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Havering Court Care Home responded to this review on 26 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Submit a Review for Havering Court Care Home

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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