80 Como Street, Romford RM7 7DT
Heatherbrook is a purpose-built care facility, situated in Romford, that looks after dementia sufferers, with 45 en suite rooms available.
The home has a good reputation with the local community, working closely with the local council and a number of other health professionals who lend their expertise to the home's services in order to keep care packages up-to-date and appropriate to personal circumstance.
Visitors are always welcomed and the home is dedicated to as much development amongst its workforce as possible, a commitment that means staff are skilled in looking after behavioural complications, together with health and safety.
Person in charge: Michelle Di Bella (Manager)
Local Authority / Social Services: London Borough of Havering Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 45 residents
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 45
Rooms with ensuite WC: 45
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Heatherbrook: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Heatherbrook has a Review Score of 8.1 (8.061)
The Review Score of 8.1 (maximum of 10) for Heatherbrook is based on 1 Review/Recommendations in the last 2 years. This Review Score of 8.061 is made up of a Quality Score of 4.917 Points (maximum of 5) relating to the rating and a Quantity Score of 3.144 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 8.061 for Heatherbrook is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.917 for Heatherbrook is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.144 for Heatherbrook is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 45 Registered Beds) x 2 = 0.044
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Heatherbrook?
Reviewer Connection to Heatherbrook
Recommendation submitted from a Website Submission by Norman Norton (Son of Resident/Service User) on Saturday 20 June 2015. Recommendation relates to May 2015.
Although not something we wanted to do, as we felt it is best for our dad to be in his own home, we looked at a number of Nursing Homes in our area as our dad was being discharged from Hospital with both physical and mental challenges that could not be managed at home and after careful consideration we selected Heatherbrook. From the very first day of our dad arriving he has had the best care we could wish for, both physically and mentally. The Home itself is very clean with a freshness that indicates attention to detail when cleaning, the food is very well prepared and presented and even on occasions when the food has to be pureed it is still appetising to look at and tasteful but the best thing of all is the staff who are kind, helpful and very attentive spending as much time as is necessary to help our dad be that encouraging him to eat or looking after his physical needs.
Although a Nursing Home was not our first choice for our dad Heatherbrook is a very well run Home that is making our dad's twilight years as comfortable, safe and enjoyable as you could wish for and I cannot recommend the Home enough.
How likely would you be to recommend Heatherbrook? Extremely Likely
No Average Rating is available*
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Heatherbrook