Heatherbrook, Romford, London
Heatherbrook, Romford, London
Heatherbrook, Romford, London

Heatherbrook is a purpose-built care facility, situated in Romford, that looks after dementia sufferers, with 45 en suite rooms available.

The home has a good reputation with the local community, working closely with the local council and a number of other health professionals who lend their expertise to the home's services in order to keep care packages up-to-date and appropriate to personal circumstance.

Visitors are always welcomed and the home is dedicated to as much development amongst its workforce as possible, a commitment that means staff are skilled in looking after behavioural complications, together with health and safety.

Group: Care UK Nursing & Residential Care Services

Person in charge: Michelle Di Bella (Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 45 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Heatherbrook: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.1 (8.061)

The user 'Review Score' (8.1 for Heatherbrook) is based on 1 review. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

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Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.


Although not something we wanted to do, as we felt it is best for our dad to be in his own home, we looked at a number of Nursing Homes in our area as our dad was being discharged from Hospital with both physical and mental challenges that could not be managed at home and after careful consideration we selected Heatherbrook. From the very first day of our dad arriving he has had the best care we could wish for, both physically and mentally. The Home itself is very clean with a freshness that indicates attention to detail when cleaning, the food is very well prepared and presented and even on occasions when the food has to be pureed it is still appetising to look at and tasteful but the best thing of all is the staff who are kind, helpful and very attentive spending as much time as is necessary to help our dad be that encouraging him to eat or looking after his physical needs. Although a Nursing Home was not our first choice for our dad Heatherbrook is a very well run Home that is making our dad's twilight years as comfortable, safe and enjoyable as you could wish for and I cannot recommend the Home enough.

How likely would you be to recommend Heatherbrook? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Heatherbrook

Job Vacancies

Painter & Decorator

Exceeds National Minimum Wage (Care Home / Nursing Home • Full Time)
Romford, London


Exceeds National Minimum Wage (Care Home / Nursing Home • Full Time or Part Time)
Romford, London

Staff Profiles

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Care Home Idol 2015

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