Hill House Care Home, Kenley, London
Hill House Care Home, Kenley, London
Hill House Care Home, Kenley, London

Hill House Care Home in Kenley, is a family business offering nursing and personal care.

The care home has been operating for more 60 years and is keen to ensure residents enjoy their stay.

Its dedicated and highly-skilled team of matrons, qualified nurses, carers, caterers and domestic staff provide residents with 24-hour assistance and the highest level of care.

Management at the nursing home is extremely confident in every member of staff’s abilities, so much so that its founder was a resident at Hill House during the final year of her life.

The nursing home often welcomes several generations of the same family through its doors.

Staff at the home pride themselves on the fact that it has remained family-run and is able to provide a unique level of care for residents and their families.

Group: Hill House Nursing Home Ltd

Person in charge: Elana Follwell (Matron)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Punjabi Mirpuri, German, French, Hindi, Panjabi, Punjabi, Tamil, Urdu

Single Rooms: 56

Shared Rooms: 2

Rooms with ensuite WC: 36

Weekly Charges Guide: Nursing Care Single £700 – £1100 , Nursing Care Shared (per person) £570 – £650

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Hill House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.1 (8.133)

The user Review Score of 8.1 for Hill House Care Home is based on 1 Review/Recommendations. This Review Score of 8.133 is made up of 5 Points relating to the ratings and 3.133 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother Ann was a resident for 15 months until she died in June 2015. The home is very clean and well run. All the staff are very friendly, caring and polite to all residents and welcoming to visitors. I did not have any worries about my Mother staying there and am very grateful that she ended her days in such a caring and compassionate place. I have only heard excellent reports about Hill House and would highly recommend them.

How likely would you be to recommend Hill House Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Hill House Care Home

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Hill House Care Home

Job Vacancies

Registered Nurse

£13 to £15 per hour (Care Home / Nursing Home • Full Time or Part Time)
Kenley, London

Personal Assistant to Clinical Director

£10 per hour (Care Home / Nursing Home • Full Time)
Kenley, London

Personal Assistant to Clinical Director

£10 per hour (Care Home / Nursing Home • Full Time)
Kenley, London

Activities/Engagement Assistant

£7.50 per hour (Care Home / Nursing Home • Full Time)
Kenley, London

Deputy Manager

Above national average as Deputy Manager (Care Home / Nursing Home • Full Time)
Kenley, London

Unit Manager

Above national average as Unit Manager (Care Home / Nursing Home • Full Time)
Kenley, London

Health Care Assistant

from £7.20per hour (Care Home / Nursing Home • Full Time or Part Time)
Kenley, London

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Hill House Care Home