Kenbrook, Wembley, London
Kenbrook, Wembley, London
Kenbrook, Wembley, London

Kenbrook, located in Wembley Park, specialises in a range of nursing and older people's care services, all personalised to the needs of the individual and adhering to recognised care sector standards. It prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Group: MHA (Methodist Homes)

Person in charge: Marian O'Hara (Home Manager)

Local Authority / Social Services: London Borough of Brent Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 51 residents

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 51

Rooms with ensuite WC: 51

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Kenbrook: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.521)

The Review Score of 9.5 (maximum of 10) for Kenbrook is based on 16 Review/Recommendations in the last 2 years. This Review Score of 9.521 is made up of a Quality Score of 4.894 Points (maximum of 5) relating to the rating and a Quantity Score of 4.627 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.521 for Kenbrook is based on 16 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.894 for Kenbrook is calculated as follows: ( (168 Excellents x 5) + (20 Goods x 4) ) ÷ 188 Ratings = 4.894

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.627 for Kenbrook is calculated as follows:

      1. 16 Positive Reviews = 3

      2. 0.1 x 16 Positive Reviews = 1.600 (maximum score = 1)

      3. (16 Positive Reviews ÷ 51 Registered Beds) x 2 = 0.627

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother has been at Kenbrook since December 2011 and my sister and I can find no fault whatsoever with the care my mother receives. The staff, weather management, office admin, senior nurses/nurses or care workers are always professional, friendly, caring and amendable We can come and go as we please which is a great peace of mind for us. We would therefore not hesitate in recommend Kenbrook to anyone who may be considering a care home for their relative.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Services Manager at Kenbrook responded to this review on 22 Jan 2016:

Dear Julia

Thank you so much for your wonderful kind words regarding the care delivered to your mother at Kenbrook, I agree the whole team is very caring and dedicated to the high quality service they strive to deliver. However, we are always looking at whatever further improvements we can make. If you think of anything at all, from a different activity, a favourite song to play, a special flavour of food, please do let us know.

Kind regards

Deborah

My father was in Kenbrook from July 1998 until December 2000 when he died. It had just been opened to other residents as it had previously been solely for London Transport personnel. I was so impressed with the care that my father and other residents received that I started the "Friends of Kenbrook" with the then manager, to raise funds for extra entertainment etc. and I am still running to this day 17 years later. I have recommend this home to several people over the years, which have been taken up. I tried to get my mother in there in October 2008 but unfortunately she was too ill and died.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Deborah Langton, Regional Services Manager at Kenbrook responded to this review on 27 Nov 2015:

Dear Angela

Thank you for taking the time to send in your views on our services and for rating the overall service excellent. We really do value your feedback we will take great pleasure in sharing your appreciation with the staff team and others.

Regards

Deborah

I would like to take this opportunity to say how wonderful this care home is - It is like a home from home. Everyone is so caring, all the staff and management. Mum has been here for nine years and the care has been very good. It is not just mum, it's the other residents they are brilliant with. The residents are always looking clean and smart.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Deborah Langton, Regional Services Manager at Kenbrook responded to this review on 23 Nov 2015:

Dear Susan

Thank you so much for your kind words of recognition of the excellent care received at Kenbrook.

I agree that Kenbrook offers exceptional nursing care and will pass on your gratitude to them.

Thank you for taking the time to give this feedback.

Regards

Deborah

I came to visit my sister yesterday for the first time and was so impressed by your care home. If every elderly person in the country could be in a home like yours wouldn't it be wonderful. Such nice rooms and such lovely staff.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah, Services Manager at Kenbrook responded to this review on 06 Aug 2015:

Dear Brenda,

Thank you for taking the time to complete this review and the wonderful compliments contained therein. I agree that Kenbrook is a truly wonderful service and it is hard to think of it as a Nursing Home when you see the wonderful work and dedication that goes on there isn't it? It is one of the most person centred Nursing Homes and teams I have ever had the pleasure to work with and the Manager and her whole team work together to make this home as homely as can be.

Once again, thank you for your comments and we will relay these to the Kenbrook team.

Regards

Deborah Langton
Regional Services Manager

Kenbrook is an excellent home with a strong manager and stable staffing. Staff make good personal relationships with residents and treat them as individuals. They also form positive relationships with visiting relatives. I have known Kenbrook since 2009 as both my parents have lived here, and I would recommend it to anyone seeking a care home for a relative.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a proper homely home, and the atmosphere is maintained by diligent and caring staff and a management team who combine competence and attention to detail with a close personal involvement with both the service users and their families.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at Kenbrook for two years, and previously my mother was a resident for about three years before her death. Both have been very well cared for. Kenbrook is a model for modern residential care.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kenbrook cared for my late Father from February to July 2014.
I cannot thank Kenbrook's dedicated staff enough for their care and support.
My Father was terminally ill and they not only cared for him, they also supported me.
Finding good care for an elderly person is not always easy but Kenbrook provides this and much more.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very impressed by the care received at Kenbrook. My friend is very frail and has increasing dementia, so she is much in need of care now. all the staff have been super and her care is excellent in every way. The encouragement of the sister and carers have been much appreciated and the chaplain's support to regular services have been great too. We are so thankful to God that we found this wonderful home for our friend. As she is very musical, the support and kindness of the music therapist has been much appreciated as well. Praise the lord for all aspects of this house.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was extremely unwell, and she was only at Kenbrook for less than 6 months until she sadly passed away. During her short stay at there, all the staff looked after mum so tenderly and affectionately, with dignity and respect, and did absolutely everything they could for her. And not only did they support mum in every way they could (and mum wasn't always the easiest of people to look after!), they also supported me and my husband too, and we really needed that and so appreciated it!! They were just brilliant and we cannot thank them enough. Kenbrook is not just a nursing home, they are a caring family who support and care for the relatives as much as the residents. On a general note, Kenbrook is a lovely place, the rooms are really nice, all with their own huge, fully equipped, private wet room. There are several lounges and quiet areas to sit, the private gardens are just lovely, and the whole place was always, without exception, absolutely spotless, clean and lovely and fresh (and that is not always easy to achieve, let alone consistently maintain such a high standard in these sort of places!!!!). Kenbrook have lots of activities but sadly my mum was not well enough to participate, but she loved the animals that used to come (Therapaws).

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kenbrook is a clean, friendly care home. The care/support my mother receives is excellent. She is treated with dignity by all the staff. The facilities and entertainment provided by Mary are second to non, her activities bond well with both residents and family. My family enjoy attending functions.Food for residents is of a very high standard.
I do feel it is a safely/secure run unit. It is very good value for money.
Well done all the staff, especially Marion who runs the unit, she engages well with her staff and relatives.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visited a number of homes in the area. We had no appointments at Kenbrook and just turned up. They showed us around and had nothing to hide. Some of the others knew we were coming and were still disorganised! We decided on Kenbrook for my nan and feel she is very safe there. The home is clean, the staff good and there's a good variety of things going on. Lots of nice personal touches.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother spent 9 months at Kenbrook. She was often a very difficult patient, since she had dementia, and could be very aggressive. However the staff at Kenbrook were very caring, getting to know her individually and treating her with great respect.
They worked with my sister and me as well, letting us know about mum whenever necessary and also helping us cope with this very difficult time in our lives. Their care was consistent, the staff turnover being low and all the staff worked as a team from manager to chaplain to administrator staff.

How likely would you be to recommend Kenbrook? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident at kenbrook for 5 years and during that time he was cared for with consideration and patience.

He enjoyed the company of the staff who cared for him. They showed great patience and respect for a difficult person at times.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I couldn´t have hoped for a better place for Mum to spend her last few days. All of the staff bar none went beyond the call of duty in every respect. The patience, care and attention they showed her and our family was absolutely outstanding. Thanks to all the angels at Kenbrook for making Mum´s stay as comfortable as possible.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can`t believe that there is any nursing home in the area that could provide the care and attention that was given to my wife during her stay at Kenbrook.

The staff, without exception, treated her as if she were "royalty" and I would give them all 11 out of 10 for their hard work and dedication.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2015

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