Laurel Dene, Hampton, London
Laurel Dene, Hampton, London
Laurel Dene, Hampton, London

Laurel Dene looks after up to 99 service users with a variety of personal care needs, thanks to a highly-experienced team of professionals and investment from care provider Care UK.

Amongst the many elderly and individuals with nursing needs at Laurel Dene are many with dementia-related illness, of whom staff have proved themselves effective in dealing with any behavioural complications that can arise and ensuring they live as relaxing and anxiety-free lifestyle as possible.

All residents enjoy an suite rooms and a person-centred care approach, with providers, Care UK, being dedicated towards modern developments in care and offering as many alternatives as the industry makes available.

Group: Care UK Nursing & Residential Care Services

Person in charge: Kathy Harman (Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 99 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 99

Rooms with ensuite WC: 99

Facilities & Services: Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Laurel Dene: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.5 (8.525)

The user Review Score of 8.5 for Laurel Dene is based on 7 Review/Recommendations. This Review Score of 8.525 is made up of 4.684 Points relating to the ratings and 3.841 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Moving to any new home can be daunting but the staff at Laurel Dene made the process a warm and positive experience. My uncle said he knew after the first short visit that Laurel Dene was right for him because the staff were all happy and welcoming. The beautiful gardens also added to the peaceful atmosphere and the food was particularly good.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The literature provided by the activity staff, activity booklet with dates & daily menus for dining hall.

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Our mother moved to the home on 2nd February 2015 and has settled in very well. All mums carers are delightful and seem genuinely fond of her. All the staff are also polite, friendly and welcoming when we visit the home. Whilst the management is satisfactory we would welcome more communication and suggest monthly updates or to be informed when the doctor or district nurse is visiting with any results. A short monthly meeting with management would also be helpful.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My Meother moved into Laurel Dene on the 6th of Jan, having spent nearly four years in another home. The overall care & atmosphere at Laurel Dene is superb.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to Laurel Dene when my wife needed additional care. My wife passed away last year. Here I haven't got any responsibilities to worry about as everything is done for me. The staff are all devoted and gifted with the same good diligence and they put up with me.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Laurel Dene is a very nice place to live. Ian and Paul from the kitchen are very helpful. Everyone is very helpful, that's what I like about it. It's the people here that make the place.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is cared for in every way, she has settled into Laurel Dene with ease, all her needs are cared for medically and entertained in every way. It's difficult to find a care home, but I think I have made the right decision for my mother here at Laurel Dene.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Laurel Dene

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Laurel Dene

Job Vacancies

Care Assistant

Competitive Sallary (Care Home / Nursing Home • Full Time or Part Time)
Hampton, London

Registered Nurse - RGN, RMN, RNLD

£15.00 per hour (Care Home / Nursing Home • Full Time or Part Time)
Hampton, London

Team Leader Care

Exceeds National Minimum Wage (Care Home / Nursing Home • Full Time)
Hampton, London

Head Housekeeper

Exceeds National Minimum Wage (Care Home / Nursing Home • Full Time)
Hampton, London

Domestic Assistant

Exceeds National Minimum Wage (Care Home / Nursing Home • Full Time or Part Time)
Hampton, London

Catering Assistant

Exceeds National Minimum Wage (Care Home / Nursing Home • Full Time or Part Time)
Hampton, London

Care Assistant Bank

Exceeds National Minimum Wage (Care Home / Nursing Home • Contract)
Hampton, London

Care Assistant

Exceeds National Minimum Wage (Care Home / Nursing Home • Full Time or Part Time)
Hampton, London

Activities Co-Ordinator

Exceeds National Minimum Wage (Care Home / Nursing Home • Full Time)
Hampton, London

Home Manager

£Excellent plus benefits (Care Home / Nursing Home • Full Time)
Hampton, London

Registered Nurse - RGN, RMN, RNLD

£11.50 - £15.50ph (Care Home / Nursing Home • Full Time or Part Time)
Hampton, London

Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Laurel Dene