Romford Grange Care Home

144 Collier Row Lane, Romford RM5 3DU

Romford Grange Care Home, Romford, London
Romford Grange Care Home, Romford, London
Romford Grange Care Home, Romford, London

Romford Grange Nursing Home offers skilled and qualified carers for the elderly care related needs of forty-one residents, in a homely atmosphere with en-suite bedrooms.

The facility is well-situated for maintaining an independent lifestyle, with extensive expertise that can welcome people with Parkinson's, and cancer and stroke care needs.

Romford Grange carers aim for consistently high standards, while offering access to a varied activities programme and any other health expertise, such as GPs, that their situation might require.

Group: Four Seasons Health Care

Person in charge: Lewis Chester (Home Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 41 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Over 65. Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Romford Grange Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.6 Romford Grange Care Home has a Review Score of 8.6 (8.554)

The Review Score of 8.6 (maximum of 10) for Romford Grange Care Home is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.554 is made up of a Quality Score of 4.81 Points (maximum of 5) relating to the rating and a Quantity Score of 3.744 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.554 for Romford Grange Care Home is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.81 for Romford Grange Care Home is calculated as follows: ( (48 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.81

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.744 for Romford Grange Care Home is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 41 Registered Beds) x 2 = 0.244

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Romford Grange Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Romford Grange Care Home

  • Daughter of Resident/Service User
    3
  • Mother of Resident/Service User
    1
  • Relative of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 2 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Everyone is very happy and have smiles on their faces. Also the staff will speak to the residents which is very nice to see. Activities are very good and that is very important to an elderly person.

How likely would you be to recommend Romford Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have to admit I was worried when I realised we could no longer look after mum at home. With all the bad publicity which surrounds care homes, I went in search of one with trepidation. As soon as I walked into the Grange, I knew this was the one. And I was not disappointed. The manager and staff were very approachable and soon got to know us all by name. My dad visited mum nearly every day and was able to eat his meals with her. He sometimes needed looking after too and the staff were wonderful with him. Mum was not the easiest patient, but the staff were kind and caring. If we had a concern - and we did sometimes - the manager was always available to listen and did his best to rectify any problems. It took time to get to understand each other, but we got there and the care that mum received was wonderful. We could visit any time any day. I saw care being given to others too which was lovely. If you are worried about your loved ones going into the Grange, don't be!

How likely would you be to recommend Romford Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Romford Grange has a real homely feel about it. My mums needs are all catered for from food to medicine's and a variety of activities for her to join in. Staff are very caring and friendly, they treat her like one of their own family. Relatives are treated very well also, and made to feel very welcome. There is an open door policy for talking to staff and management. I am so pleased with Romford Grange. Christmas, Birthdays etc are lovely for residents. I have done voluntary work for a few years. The staff are very special caring people, I have complete peace of mind.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My daughter has settled very well into the Grange. You cannot fault her care, nurses and carers. The manager is very attentive and caring (which is the operative word). Very good food always. Personal care is excellent. Laundry service very good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend to anyone else looking for a home for themselves or a relative. Found it through Google, nice to have shop nearby for little bits for relative. A nice feel about the Romford Grange, peaceful, always made welcome.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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