Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR

Capwell Grange Care Home, Luton, Bedfordshire
Capwell Grange Care Home, Luton, Bedfordshire
Capwell Grange Care Home, Luton, Bedfordshire

Capwell Grange has been purpose-built and designed to offer round-the-clock care and support for numerous complex needs. Short and long term care is provided for people living with dementia, Huntington's and Parkinson's as well as care for young physically disabled.

Capwell Grange provides a warm and welcoming environment and is situated close to the local amenities of Luton. All of its five houses are spacious and support a versatile lifestyle alongside high quality care, while the landscaped grounds and sensory garden provide a peaceful area to relax or socialise.

An extensive and varied menu is put together by the chef who gets to know individual tastes of each residents, without compromising on good health and nutrition.

There are many events and activities organised for residents’ benefit, as the home looks to keep all clients physically and emotionally stimulated.

Group: Bupa Care Homes

Person in charge: Sadie Porteous (Home Manager)

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 146 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease

Single Rooms: 146

Rooms with ensuite WC: 146

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Capwell Grange Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9 Capwell Grange Care Home has a Review Score of 9 (8.974)

The Review Score of 9 (maximum of 10) for Capwell Grange Care Home is based on 29 Review/Recommendations in the last 2 years. This Review Score of 8.974 is made up of a Quality Score of 4.577 Points (maximum of 5) relating to the rating and a Quantity Score of 4.397 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.974 for Capwell Grange Care Home is based on 29 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.577 for Capwell Grange Care Home is calculated as follows: ( (216 Excellents x 5) + (109 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 343 Ratings = 4.577

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.397 for Capwell Grange Care Home is calculated as follows:

      1. 29 Positive Reviews = 3

      2. 0.1 x 29 Positive Reviews = 2.900 (maximum score = 1)

      3. (29 Positive Reviews ÷ 146 Registered Beds) x 2 = 0.397

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Capwell Grange Care Home?

  • Extremely LIKELY
    10
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Capwell Grange Care Home

  • Daughter of Resident/Service User
    11
  • Wife of Resident/Service User
    6
  • Husband of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Father of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 23 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My husband is very well cared for, the staff are very friendly and helpful.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Capwell Grange Care Home responded to this review on 30 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Friendly home, caring staff always feel welcomed.

How likely would you be to recommend Capwell Grange Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home responded to this review on 30 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff are kind, friendly and always helpful. I find the staff are always willing to help with any problems which occur eg. accompanying my mother to hospital, calling the doctor whenever necessary, letting me know if she has any problems.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home responded to this review on 24 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My wife resides in Miliner House and she likes the staff and likes being here. She has freedom here, I can visit anytime and I have been made welcome to have lunch with my wife. The unit manager and the overall manager are attentive, superb and happy to help. We are kept involved and able to communicate any thoughts and ideas. Always answer the door quickly.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was transferred from his home with me, to the nursing home (Capwell) into Hately unit. He didn't want to be there at first, but the staff treated him with kindness and dignity and also cared for me. I shall be in their debt forever.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife is settled in very well and seems to be content and happy in the environment. All services are excellent and the staff are very kind and she gets on with them all.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The environment is good. The staff are caring and competent. Food is very good.

How likely would you be to recommend Capwell Grange Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My review covers 12 years. Initially, I was attracted to the home because of the cleanliness in the building and the friendly atmosphere. During my frequent visits over the years, both of these attributes remain.
I am encouraged to treat the home as my husband's second family home and he is a member of that family. The staff work extremely hard to look after the residents who all suffer with different forms of dementia. Their work is far from easy and yet they manage to smile despite the difficulties that they face day in day out.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I would recommend this care home, my husband has been here for 16 months and has always been well looked after, eaten well and kept very clean. We are all (family) made very welcome and always offered a cup of tea on arrival. Whenever we have a query it is always dealt with immediately.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my opinion the care my wife is receiving is excellent. The staff both nurses and carers are of a first class and are always polite, friendly and always willing to help. I believe my wife is being very well cared for. The staff always keep me informed of any changes in my wife's condition either when I visit or by phone. Highly recommended.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been in Hatley House, Capwell Grange for 3 years and I have been very satisfied with the care in this dementia unit. The management has been very stable, with the excellent lady in charge. Her staff, some of whom has been there for many years are wonderful - with a very professional and caring approach to their work.

How likely would you be to recommend Capwell Grange Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The environment of the home is peaceful and pleasant and well looked after. The staff are very caring, respectful and treat my mother with dignity and respect. I have been able to build up a good relationship with the house manager, day nursing staff, activities co-coordinator and several of the carers.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Capwell Grange Nursing Home.

Very satisfied with the care provided in Bonetti House and always someone available to answer any questions. Currently undergoing refurbishment. Excellent regular visiting entertainment. An improvement on the previous care home.

How likely would you be to recommend Capwell Grange Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

No complaint - mums care excellent.
She has settled in well. Very good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over the last 5 weeks the care provided to my mother-in-law I feel has improved considerably and the carers are doing a very good job.
Sometimes I feel there is not enough staff to deal with all the patients of a dementia unit.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Happy with care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Capwell is a well run organisation and looks after its patients with care and dignity. The staff are always polite and informative and take time to give you information when necessary.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Satisfied with everything.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For patients that are funded by NHS, the home is second to none in the area. It is very well maintained and the grounds are lovely.

No Average Rating is available*

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Very friendly and caring staff, father is well looked after, kept well informed of how my dad is doing. Very happy with the service.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Pleased with the level of support and service from what I can see in the home when I visit, however if something were to happen with my mum, I would like to be notified, the home has my details in their records.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy with the care our mother receives, it has changed our lives.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have felt very supported by the staff caring for my mother. They are very approachable and understanding of my feelings. My mother us well cared for and her health and well being has improved since her admittance. I have no worries about her care and am able to discuss aspects of her care with the staff and take part in house activities.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

A very nice comfortable home with very friendly and kind staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It would be nice to have the wardrobe and drawers fixed in the room, but the room otherwise is a good size and bright. I cannot praise the staff in Milliner House enough they are genuinely caring, cheerful, attentive and kind. The atmosphere is usually happy with interaction with the residents all the time. They always treat the residents with respect and dignity. My family and I feel very lucky that mum has come to Capwell Grange. Sibi is invaluable and keeps everything shipshape with a happy atmosphere.

No Average Rating is available*

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am so pleased my mum is in this lovely home. She is so well cared for by the wonderful staff. They are so kind, caring and compassionate always make time to help me too when I need assistance with mum. They are our family. They work extremely hard but still enjoy a joke with us. This place is so welcoming and I would recommend it to anyone needing care. The food is good too.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It's a really friendly place and very welcoming. Mum loves the place and the food.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

SERVICE LEVELS AT CAPWELLL GRANGE

I cannot comment on Capwell Grange as a whole though my father has been in Fidora House for over 2 years and I consider this to be my second home. Dad has a number of care requirements all of which are met. Any concerns are addressed immediately and followed up. There is a good atmosphere with regular activities for the residents. The menu is varied and flexible. Hygiene standards are very good. Residents rooms are about to be refurbished. There are no restrictions on visiting hours and I am always welcomed.

How likely would you be to recommend Capwell Grange Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

CAPWELL GRANGE NURSING HOME

My mother has been a resident in Fidora House, an elderly unit for over 3 years. The staff are helpful and friendly and are always on hand see to my mother's needs.

The staff were especially sympathetic and supportive to my family and my mother when my dad passed away suddenly last year. I cannot praise the staff enough for their support as it took my mother a long time to get over loosing dad.

My mother is happy with the care she receives as am I.

How likely would you be to recommend Capwell Grange Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Capwell Grange Care Home

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Capwell Grange Care Home