Beacher Hall Care Home, Reading, Berkshire
Beacher Hall Care Home, Reading, Berkshire
Beacher Hall Care Home, Reading, Berkshire

Located near the centre of Reading, Beacher Hall provides a wide range of care services in comfortable and homely surroundings. Care is offered to young people who are physically disabled and those suffering from brain injuries as a result of an accident or disease. Care is also offered for those living with Parkinson's and multiple sclerosis – as well care for younger residents with life-limiting diseases. The home offers both long-term care, short stays and rehabilitation.

A converted listed building, Beacher Hall offers a relaxing environment that is well equipped for a range of individual care needs. First class facilities include a physiotherapy suite and a gymnasium to aid rehabilitation. All bedrooms have en-suite facilities as well as a TV and telephone point. Comfortable communal areas and lounges as well as the attractive landscaped gardens provide the ideal setting where residents can socialise and relax with friends and family.

The home goes to great effort to ensure mealtimes are satisfying and enjoyable, aiming for a balanced and nutritious diet that also accounts for personal taste.

Sensory art classes and music therapy are part of a thriving activities programme, and regular trips and outings are organised allowing residents to get out and enjoy community life or visit the cinema.

Group: Bupa Care Homes

Person in charge: Pamela Chatfield (Home Manager)

Local Authority / Social Services: Reading Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 70 residents

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Head/Brain Injury • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Spanish; Castilian, Italian, Nepali, Portuguese, Russian

Single Rooms: 70

Rooms with ensuite WC: 69

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Beacher Hall Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.6 Beacher Hall Care Home has a Review Score of 8.6 (8.593)

The Review Score of 8.6 (maximum of 10) for Beacher Hall Care Home is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.593 is made up of a Quality Score of 4.95 Points (maximum of 5) relating to the rating and a Quantity Score of 3.643 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.593 for Beacher Hall Care Home is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.95 for Beacher Hall Care Home is calculated as follows: ( (57 Excellents x 5) + (3 Goods x 4) ) ÷ 60 Ratings = 4.95

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.643 for Beacher Hall Care Home is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 70 Registered Beds) x 2 = 0.143

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Beacher Hall Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Beacher Hall Care Home

  • Mother of Resident/Service User
    3
  • Resident / Service User
    2

The Overall Average of all the Ratings in the following 

3 Reviews* is 5 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 2 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Beacher Hall is an excellent run care home and the care I am given is amazing from the care staff and activities team. The physio team works so hard to get us back on our feet and they are a dedicated team and we are very lucky to have them here working here with us. The kitchen staff give us wonderful home made food which is to die for and when we have visitors to the home I always give them a glowing report about the home. I am very lucky to be here and to be looked after so well by every member of staff.

In all, it is a fabulous care home to be in.

How likely would you be to recommend Beacher Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Beacher Hall Care Home responded to this review on 11 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I would like to say that they (the staff) provide the ultimate in service. I'm always treated with the utmost respect. I'm particularly fond of my physiotherapy team. They work very well together as a team. Thanks particularly to a certain few. The physio team fill me with motivation and they do a tremendous amount work for everyone here. The home is a happy place which I'm proud to be a resident of and a member of the resident's committee. I've made a lot of good friends here. It's truly a wonderful place to be. The staff always respect my privacy and my mood swings. They make me laugh and bring happiness to my life. Also I would like to mention the Activities team for making my life happy and vibrant.
Overall I'm impressed with the service and I recommend it to anyone who's physical needs require such a place.

How likely would you be to recommend Beacher Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily WIlson, Customer Service Administrator at Beacher Hall Care Home responded to this review on 28 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My son is always clean shaven and spotless, totally different to when he was in hospital. Thank you.

How likely would you be to recommend Beacher Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

You may leave your loved one at Beacher Hall in the knowledge that he or she will be cared for with kindness and efficiency by all members of staff. His or her individual needs noted and catered for as far as possible. Relatives are made very welcome and their opinions and requests on behalf of their loved ones, achieved whenever possible. Activities , hobbies and interests of the residents are encouraged, and a happy, efficient atmosphere prevails throughout.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Daughter Lisa is a 51 year old with downs syndrome. She suffered 2 bleeds on the brain in October 2013 followed by a 3rd operation for an infection. This has left her incontinent and wheelchair bound. She has been present at Beacher Hall for the last 10 months. Her needs are great. Also her emotional needs. These are met with wonderful care. Indeed loving care, Beacher is now her home. I would highly recommend them.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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