Parkside Care Home, Reading, Berkshire
Parkside Care Home, Reading, Berkshire
Parkside Care Home, Reading, Berkshire

Parkside House delivers care to the elderly to ensure each resident receives the care specific to their needs. This includes nursing care, convalescence, respite and palliative care.

With a lift for residents to get to each of the three floors, the home is spacious and has many comfortable areas to encourage socialising and personal interests.

Wi-Fi is available in the home and is used often by residents to communicate with relatives and friends.

The home is situated in a quiet residential area close to local amenities and bus routes. All bedrooms have ensuite facilities with a 24 hour call system, many with views of the surrounding gardens.

Parkside prides itself on the balanced and nutritious dishes that are served to residents at mealtimes. The meals, which are freshly prepared every day, are suited to each resident’s individual food preferences and choices.

Weekly clubs allow residents to get to know each other and remain active and engaged in hobbies that they are passionate about. Residents also have access to an onsite hairdresser and visiting mobile library.

Group: Bupa Care Homes

Person in charge: Neil Martin (General Manager)

Local Authority / Social Services: Reading Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 75 residents

Registered Care Categories*: Old Age • Physical Disability

Languages Spoken by Staff (other than English): Hindi, Polish

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Parkside Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.8 Parkside Care Home has a Review Score of 8.8 (8.808)

The Review Score of 8.8 (maximum of 10) for Parkside Care Home is based on 11 Review/Recommendations in the last 2 years. This Review Score of 8.808 is made up of a Quality Score of 4.515 Points (maximum of 5) relating to the rating and a Quantity Score of 4.293 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.808 for Parkside Care Home is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.515 for Parkside Care Home is calculated as follows: ( (77 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 130 Ratings = 4.515

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.293 for Parkside Care Home is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 75 Registered Beds) x 2 = 0.293

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Parkside Care Home?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parkside Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 5 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother spent the final months of her life at Parkside. She was cared for with skill by the nursing staff and always with kindness and consideration by the carers and all the other staff.

She, and her family, were treated with respect and compassion at the end of her life.

the family feel fortunate that she lived at Parkside and would have no hesitation in recommending it to others who need nursing care for a loved one.

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was only living at Parkside Care Home just over four months. During that short time she settled well and made good relationships with several staff. When my mother died the family were cared for with great care and respect. I felt several members of staff were genuinely affected by our loss. My special personal thanks to the staff who looked after mum.

How likely would you be to recommend Parkside Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Parkside Care Home responded to this review on 06 Nov 2016:

Thank you for your review, and may we take this opportunity to offer our condolences. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Whilst my mother-in-law has been very poorly we have been incredibly delighted and impressed by the care provided to both my mother-in-law, and additionally the whole family. By the floor manager and the whole ground floor team at Bupa Parkside. They have gone beyond the care that is standard and made us all feel looked after and supported, but most particularly the floor manager.
We would like her to have some personal recognition from Bupa!

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I want to say thank you for the way the whole team on Poppy Floor, led by the Deputy Manager is looking after Mum as she faces declining health. They are unfailingly kind, gentle and understanding in their dealing with her and, I believe, genuinely have her best interests at heart. The Deputy Manager in particular consistently demonstrates a high level of compassion and professionalism while caring for Mum. It seems that nothing is too much trouble. She keeps me up to date, on a daily basis if necessary, with any changes to Mum's care plan, medication and general well being. I cannot praise the care Mum is receiving highly enough.

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am quite happy living in this care home.

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mother spent nearly 2 years at Parkside and I was well pleased with the care the staff provided in her time here. In a word 'magic'.

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has been at Parkside Care Home she has settled extremely well due to the care and kindliness of all the staff. She appreciates the pleasant purpose-built surroundings and her room looks out onto the garden, which is always well cared for. The staff all make the family feel very welcome when they visit so much so that it feels like a second home for us all. The care my mother is receiving from everyone is first class and I would have no hesitation in recommending Parkside Care Home to people in a similar situation.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been more than happy and my wife was delighted with the care provided by Parkside. Thank you so much for everything.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would happily recommend Parkside and already have done. There is a friendly atmosphere, resident are sociable and there is regular activities.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Mum moved into Parkside in May 2013. She has settled in and calls it her home now. The Facilities and rooms are excellent. The gardens are also lovely for Summer entertainments such as BBQs. The staff treat her and the other Residents very well.

How likely would you be to recommend Parkside Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum, Mrs Margaret Legg, has been here for 12 months and her improvement has been fantastic. She has received the most wonderful care and looks 10 years younger now than she did a year ago. The nursing staff especially Joan and Micky treat mum like their own. The carers ensure she is clean and well cared for throughout the day. The food is excellent and the entertainment facilities first class. The nursing staff deserve a medal for what they have done for mum.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Parkside Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Parkside Care Home