Hungerford Care Home

Wantage Road, Hungerford Newtown, Hungerford RG17 0PN

Hungerford Care Home, Hungerford, Berkshire
Hungerford Care Home, Hungerford, Berkshire
Hungerford Care Home, Hungerford, Berkshire

Hungerford Care Home provides general nursing care and more focused nursing care for residents living with dementia.

Situated in rural Berkshire on the outskirts of the historic market town of Hungerford, the home has extensive grounds and gardens with a rose garden and an orchard, where wildlife can frequently be spotted.

The home offers a range of onsite facilities and services, including hairdressing, aromatherapy, and chiropody, while the dementia wing has a multi-sensory room.

Residents can eat tasty and nutritious meals, which are freshly cooked by onsite chefs, in the communal dining room or privately in their own rooms if they wish to do so. Residents are welcome to offer input to menu ideas, with a Residents’ Food Committee meeting quarterly to provide them with the opportunity to do this.

The home’s activities coordinator provides residents with a detailed recreation programme to ensure they are engaged and occupied throughout their time at Hungerford Care Home. These are organised with input from residents and relatives.

Group: brighterkind

Person in charge: Mirabela Balaci (Manager)

Local Authority / Social Services: West Berkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 52 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Hungarian, Polish, Portuguese, Romanian

Single Rooms: 52

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Hungerford Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 16 Jan 2017

Newly refurbished - Single large rooms - ensuite

Reviews

9.7 Hungerford Care Home has a Review Score of 9.7 (9.685)

The Review Score of 9.7 (maximum of 10) for Hungerford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Hungerford Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.685 for Hungerford Care Home is calculated as follows: ( (117 Excellents x 5) + (49 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hungerford Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered beds ÷ 5). 12 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hungerford Care Home?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hungerford Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Partner of Resident/Service User
    1
  • more

Recently I have moved rooms, the staff asked if I would like to move as one came available. My room is very nice even my old one was lovely too. The staff here are excellent and they treat everyone with dignity and respect. My favourite meal is fish and chips and we have this every Friday. I would recommend this care home to friends and family as they are very professional in all that they do. The staff are what makes this home so special.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring approach.
It is a great weight off the family's mind knowing that she is safe and cared for.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was admitted into Hungerford Care Home in Jan 2016, she suffers from dementia. My wife works there as the activities coordinator and she introduced me to the manager. The manager achieved to make Hungerford Care Home the best in the area and having seen others briefly whilst trying to decide which care home would be suitable for my mother, I think she is succeeding.
My wife has worked in a number of care homes before taking up employment at Hungerford Care Home a year ago, she knows the "market" and she agrees.
My mother is well looked after by excellent staff, is safe and seems to be happy here (although she has no idea where she is!!)

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

All of the care staff, home manager, everyone is absolutely brilliant. The support given by everyone is at a high level! The room is a very good standard. Activities have improved a lot recently and they always put a smile one peoples too.

All the staff are very professional, polite, kind, caring and always welcoming by a big smile on reception too!
I would recommend Hungerford Care Home to friends and family.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hungerford Care Home is very nice. It is always kept very clean. The staff are great, very caring! I can never complain about the food and they have very good choices to choose from. My room is lovely, and to have a back door into the garden is brilliant. Activities are really good for making me join in, and I find it great fun. I never get bored. 10/10 for living here!!

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum-in-law was cared for until her death in May 2016. I would like to thank Hungerford nursing home for making it a lovely home, caring environment and professional. All the staff are stars who smile and care in an exceptional manner. It was a home for my mother-in-law and nothing was too much. I would highly recommend.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything very good. No complaints.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother required respite care after a major operation in January this year. Unfortunately, there were complications and my mother became seriously ill and had to be admitted back to hospital. Thankfully she made a recovery in hospital and was eventually able to return to the Hungerford Care Home to continue her convalescence. Earlier this month (March) she was able to go back to her home and throughout her time at the care home I have always been impressed with the level of care given to her. The staff were professional, polite, kind and caring, which I am sure helped to speed up my mother's recovery.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having been a regular visitor to a relative in Hungerford Care Home for the past 5 years, we have always found the staff caring & polite with time for a chat. Activities have improved for those able to take part, the home has been greatly improved after the recent refurbishments. The garden is always well kept & in the better weather it is a lovely place to sit.
My wife and myself would like to thank all the staff for the past 5 years of wonderful care given to my mother.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care and compassion taken by all the staff at this care home in looking after my mother is in my view class leading. The staff are both wonderful in discharging their duties to the residents and also to visiting relative. Each visit has been a good experience. The care home has undergone extensive refurbishment in 2015 and has resulted in a much needed face lift for the home. All rooms are now a very good standard, the staff are this care homes greatest asset.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

As a former care and warden for social services I have found Hungerford Care Home a clean, efficient and caring home. This is my husbands 4th year in here. Although I live in Newbury I visit several times a week. I like to feed him when I can. In my opinion it is better than most places. I've considered moving him closer to Newbury but the standards are not there when you have a good look at others standards etc. There will never be a perfect place but this home is one I always recommend.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I know from some of my contemporaries whose parents had been sometime residents at the home that this home has had issues in the past but the service provider has re branded itself, spent a good deal of money in refurbishment and put in place new management. The Care Quality Commission (the regulator) has made two relatively recent inspections including an unannounced snap inspection and the current management should be justifiably proud to have converted in somewhat under a year a 'needs improvement' assessment into just about 'good' all round which for the CQC , notorious for 'nit picking', is praise indeed. The aim is of course to be 'outstanding' and at the present rate of progress that should not be long in coming.

One thing that is apparent from the CQC's reports is that the residents themselves are quite positive about the care they receive and I can honestly say that my 94 year old father who suffers from dementia and can be a little 'difficult' has positively blossomed since leaving my care and that is because he is stimulated by his environment in a way that could not be done by me. As an aside, it is also because I know that he loves being made a fuss of and that is just what the staff do and I am told by them that he is quite a character.

In summary there is a real community feel to the home as relatives such as myself are made welcome and given a number of opportunities during the year to attend events and voice any concerns they may have. The staff also go to some trouble to create events for the residents such as 'Diwali Day' when the staff all dressed up in Indian garb and at Christmastime elves were in evidence! Need I say more.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff have always been helpful and prompt with any request I have made. I am writing to express my thanks for the present and meal, I had with everyone on Xmas day.
I would also like to express my admiration with how well all the care staff coped with the upheaval during the time the workmen were in. Despite disturbance, they all appeared to stick to routines very well.
So I hope the companies management were grateful for their efforts (good on you boys and girls).
I wish everyone a good and happy 2016 with thanks once again.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Whilst my mother was only resident at Hungerford for the last month of her life, my family and friends who visited were all very impressed with the care and support given by staff at the Hungerford Care Home.
Not only did they treat Mum with great care, respect and dignity, their support extended to my Father and my siblings during what was obviously a very difficult time for us all.
My Mother had been an inpatient in Hospital since May 2015 and was transferred to Hungerford Care Home on 28 August 2015. Whilst I appreciate that the Hospital is an acute hospital with different priorities and many staff changes, the difference in care received made us all feel much happier during those last few weeks. In particular the home was going through major refurbishment and decoration at this time, but this did not deter from the care and attention given to Mother, for which we will always be grateful.

How likely would you be to recommend Hungerford Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Hungerford Care Home

Job Vacancies

Staff Profiles

Bella

Bella Balaci

Job Title: Home Manager

Joined: 2015

Description:

Registered nurse with over 16 years experience of working in Mental Health and Dementia, pationate about high quality of care. I promote effective lines of communication and develop positive working relationships, both within the home and families, other professionals and agencies involved in the care of residents. Experience as End of life co-ordinator, Infection Control Link nurse and Tissue Viability Link nurse

Hannah

Hannah Carter

Job Title: Administrator

Joined: 2006

Description:

I have been here at Hungerford Care Home for over 10 years now. I enjoy being a part of the team who always priorities the residents and families.

Mirela

Mirela Ghiuvea

Job Title: Unit Manager

Joined: 2016

Description:

Experienced nurse, with more than 10 years NHS experience. I joined Hungerford Care Home 1 year ago. The whole atmosphere of the home is wonderful. The residents, relatives and colleagues are working together and we all have the same goal: To deliver the best quality person centered care!

Elaine

Elaine Norman

Job Title: Housekeeping

Joined: 2008

Description:

Working for Hungerford Care Home for 8 years. It is a lovely atmosphere, everybody here is very nice and friendly.

Olivia

Olivia Cullinane

Job Title: Receptionist

Joined: 2014

Description:

I started here as a Care Assistant, and i am now on the Reception. I love being front of desk. Being a care assistant when i knew all the residents and families helped me a lot when i moved onto Reception. The families and friends were very supportive. I am settled now, and love my job.

Kerri

Kerri Waterman

Job Title: Care Assisstant / Trainer

Joined: 2012

Description:

In this profession you must provide care to the heart and soul. If your residents are happy and smiling then you made a difference.

Sue

Sue Weaver

Job Title: Senior Care Assistant

Joined: 2006

Description:

Working for Hungerford Care Home for 10 years. Caring for people is a very rewarding job. It is a privilege enjoining a cup of tea with the people you really care for.

Corina

Corina Matei

Job Title: Registered Nurse

Joined: 2016

Description:

I am very passionate about my job. I have all the support from my colleagues, residents and relative. I couldn't be in a better work place.

Mihai

Mihai Geaca

Job Title: Care Assistant

Joined: 2016

Description:

It is a nice place to be. At the end of the day, when you look back you see that you made a difference in people's life. This what we are doing here: making people happy.

Diana

Diana Pulmtree

Job Title: Care Assistant

Joined: 2015

Description:

Caring for the others comes naturally in Hungerford Care Home.

Eduard 'Gabi'

Eduard 'Gabi' Cutoi

Job Title: Registered Nurse

Joined: 2015

Description:

I came to Hungerford Care Home in October 2015, I started here as a Senior Assistant as I was waiting for my nurses pin. Being a senior assistant gave me the chance to get to know the residents, and they're needs. When I had my pin come through I was nervous as it was a big step for me to take for the care home. About a week after having my pin come through I was given the opportunity to be a nurse on my own without anyone watching my back. I felt part of the team then!! I love my job as a nurse, and knowing that the residents are happy makes me happy!

Lin

Lin Thomson

Job Title: Care Coordinator

Joined: 2000

Description:

I have always believed that caring for someone is more then just doing the practical daily living things in that real caring is trying to improve their quality of life making it more enjoyable and tolerable like just being a real caring friend who will do things for them that will make a real difference to improve their life's and not someone who is just doing a job

Frances

Frances Songhurst

Job Title: Activity co-ordinator

Joined: 2015

Description:

Oomph! classes are fun, imaginative and entertaining, using upbeat music, colourful props and fun dance routines that build confidence and create a party atmosphere that staff and residents really engage with. To see residents’ eye light-up is wonderful!

Kanika

Kanika Sharma

Job Title: Activity co-ordinator

Joined: 2013

Description:

Supporting people with dementia to be occupied, stimulated and engaged is the best way to maintain their quality of life and can also have many benefits such as improving mood and spirit.

Sarah

Sarah Gibbs

Job Title: Care Assistant

Joined: 2012

Description:

I started here at Hungerford Care Home back in 2012.

I have learnt lots of new things, and have built relationships with staff, residents and family.

Whilst being here i have attended training courses, and i am now doing my NVQ level 2.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hungerford Care Home