Bayford House Care Home

Rookwood, Stockcross, Newbury RG20 8LB

Bayford House Care Home, Newbury, Berkshire
Bayford House Care Home, Newbury, Berkshire
Bayford House Care Home, Newbury, Berkshire

Located just outside of Newbury, Bayford House offers personalised care packages which include residential, respite, nursing, palliative, convalescent and Parkinson’s care. Its team of qualified nurses and carers take pride in delivering a professional service.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

Group: Bupa Care Homes

Person in charge: Eleanor Walton (Home Manager)

Local Authority / Social Services: West Berkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 53 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Malay, Polish

Single Rooms: 53

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Bayford House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9 (9.009)

The Review Score of 9 (maximum of 10) for Bayford House Care Home is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.009 is made up of a Quality Score of 4.632 Points (maximum of 5) relating to the rating and a Quantity Score of 4.377 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.009 for Bayford House Care Home is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.632 for Bayford House Care Home is calculated as follows: ( (81 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 117 Ratings = 4.632

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.377 for Bayford House Care Home is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 53 Registered Beds) x 2 = 0.377

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My sister is very happy there. I am very impressed with the care she is receiving. The staff are always helpful and happy. Nothing is too much trouble for them. They care about their patients. I am almost 80 and I hope I am lucky enough to go into such a care home as Bayford House, in fact I keep telling the staff I am hope to see them there later.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is so welcoming, friendly staff, clean, tidy, lovely food. Nothing is too much trouble for the staff.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as my husband came to Bayford House, we were well pleased with the reception and welcome we received. The nurses and carers are second to none, they cannot do enough for my husband and myself, the care for him is done well above the normal standard. He is very happy and has settled in well. After I leave after visiting, I go home knowing he is well looked after which puts my mind at rest, which I can tell you makes me feel good and unstressed. Please thank everybody concerned in looking after him.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The quality of care is exemplary and everything about this home is of a very high standard. The grounds are beautiful and it's a pleasure to sit there watching and listening to the variety of birds and small animals come into the park.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

More than happy to recommend Bayford House.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Fully adequate for my father's associated needs.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

This nursing home is extremely good and residents are very well cared for and comfortable. The staff are very considerate and are able to find the time to talk to patients whenever they can. The residents have a good choice at mealtimes and are able to choose which meals they prefer.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I was advised to look at as many care homes as possible and that I would know the right one. The advice was correct! Bayford House stood out as the peaceful, stately place it is. Comfortable, homely, with quiet place in and out, but daily, very varied activities, both for individuals and groups. However the best vital aspect are the staff, kind, caring, professional, skilled and very, very hard working. Nothing is ever too much trouble, they gave my mum the care I couldn't and better than I could have done.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our aunt Mrs Marion Smith moved into Bayford House from her support flat accommodation following a fall and a period in hospital. After the upsetting time following moving in she has settled in remarkably well and is very happy, staff look after her very well and provide all her needs. The food is very good with a wide choice. In conclusion Mrs Smith is 93 years old and cannot be looked after any more professionally.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are warm and friendly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Submit a Review for Bayford House Care Home

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Care Home Idol 2015

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