Dormy House Care Home with Nursing

Ridgemount Road, Sunningdale, Ascot SL5 9RL

Dormy House Care Home with Nursing, Ascot, Berkshire
Dormy House Care Home with Nursing, Ascot, Berkshire
Dormy House Care Home with Nursing, Ascot, Berkshire

Dormy House is prestigiously situated adjacent to the ladies golf course and opposite the men’s championship golf course in Sunningdale with commanding views over the ladies course. The location is within an exclusive residential area featuring large private family homes. The home is well placed for the M3, M4 and M25 motorways as well as the commuter towns of Bracknell and Reading, hence providing excellent transport links. Dormy House is a prestigious care home, registered with the Care Quality Commission to provide residential, nursing and dementia care to elderly people.

Dormy House is an impressive property, which was built in the 1930’s as a private family residence. The House was converted into a care home a number of years ago, and was purchased by Caring Homes in 2003 after which time it underwent a significant remodelling and refurbishment programme which has transformed the home into a care home of distinction.

Today Dormy House is regarded as one of the finest care homes in the area, resulting in it achieving a number of accolades including gaining accreditation to the ISO9000 standard and the Hospitality Assured Standard, these achievements have been earned through a strong focus and high standards in customer service.

Group: Caring Homes Group

Person in charge: Ken Coorjee (Home Manager)

Local Authority / Social Services: Windsor and Maidenhead Royal Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 88 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 88

Rooms with ensuite WC: 88

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Dormy House Care Home with Nursing: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9 (8.952)

The Review Score of 9 (maximum of 10) for Dormy House Care Home with Nursing is based on 21 Review/Recommendations in the last 2 years. This Review Score of 8.952 is made up of a Quality Score of 4.475 Points (maximum of 5) relating to the rating and a Quantity Score of 4.477 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.952 for Dormy House Care Home with Nursing is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.475 for Dormy House Care Home with Nursing is calculated as follows: ( (137 Excellents x 5) + (74 Goods x 4) + (25 Satisfactorys x 3) ) ÷ 236 Ratings = 4.475

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.477 for Dormy House Care Home with Nursing is calculated as follows:

      1. 21 Positive Reviews = 3

      2. 0.1 x 21 Positive Reviews = 2.100 (maximum score = 1)

      3. (21 Positive Reviews ÷ 88 Registered Beds) x 2 = 0.477

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


On the whole the home is of a good standard, clean and with excellent food. The staff who work in the dementia unit work very hard and are very caring. However at weekends, when I usually visit, there is usually an insufficient number of staff on duty. Often only one nurse for two floors with 2 carers per floor. This is not sufficient when some residents need two carers to deal with them. If you paid more money at the weekend perhaps more of the good staff would stay!

How likely would you be to recommend Dormy House Care Home with Nursing? Likely

Overall Standard: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Tracey Jepson, Home Manager at Dormy House Care Home with Nursing responded to this review on 24 Aug 2015:

Thank you for taking the time to review Dormy House, we really appreciate your feedback. At Dormy House we take great pride in ensuring we deliver high quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

My impression of the home on first entering the reception was very positive and remains so after the first few days of my wife's care and her acceptance as a long term resident. The numerous staff, without exception, are friendly and helpful and the spacious building is well kept and furnished, and her room is exactly what is needed. After a rather anxious few weeks I am relieved that my wife is now being cared for at this wonderful home, Dormy House.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent service, great staff always kind, considerate, caring and appreciate all the illnesses going on. My nan is always nicely dressed, washed and hair done. She has a happy smile on her face. The home is very clean, rooms are clean and you are always offered a tea/coffee and cake when you visit. Very friendly. The gardens are pristine and kept well presented.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit a friend who has been a resident at Dorothy House for four years - she is very well cared for and leads a comfortable and contented life.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Rooms: Excellent

I am happy with Dormy House. Staff are generally good.

How likely would you be to recommend Dormy House Care Home with Nursing? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Within a very short space of time, my mother settled into Dormy House. She has a lot of positives to say about her new home. Dormy House has a lovely atmosphere and I'm very pleased that my mother is here. Everyone here is so helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent location. All the staff I have interacted with have been professional, polite and extremely kind and courteous to myself and Mr. Riggs (resident since Sept. 2014)
During situations where there have been emergencies (with Mr Riggs) the staff at Dormy House have kept me constantly informed by tel/email etc. (Even when I was in Australia!) For relatives etc this is a most reassuring level of care, compassion and attention.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A very nice home with caring staff and clean facilities.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I would recommend this home. The staff, the hygiene, the food it comes as a good package. I was recommend by a friend and it was the best that I and my son saw.

How likely would you be to recommend Dormy House Care Home with Nursing? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend has been in Dormy House for 4 years and has been very well looked after. The home has very good facilities and good regular activities. They organised a barbecue last week in the good weather which was much appreciated by my friend and she commented that the staff went to a lot of trouble to organise it. She has a nice room and the staff are always very pleasant and helpful when possible.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

I am a regular visitor to Dormy House and I am always impressed by the standard of care of the staff who are always cheerful and incredibly helpful. The rooms are excellent and the cleanliness is superb

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely well run home. Very tasteful decor. Helpful staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent atmosphere of care and communication. Staff always helpful and aim to please.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After my grandfathers stay here (and passing) my grandmother now needs some extra help after a hospital visit after a fall. Although a different part of Dormy House, the same exceptional service, friendly faces, kind carers are here. It made the decision for my Nan to stay permanently in a care home so easy having seen how kindly they nursed my grandfather. Hopefully she will have many happy years here!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mother is very well cared for, staff go up and beyond duty to attend to her needs. Staff are kind, friendly and although they are extremely busy, they do not show any pressure that they are coping with.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

An excellent all round service for my dear mum of almost 93 years in July. Thank you for all the very special help you've given me her only daughter.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend others to live here.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Like activities but would like more outings. Like living at Dormy. Would be frightened if I lived alone. Sister lives near in a care home in Ascot.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I really like the staff and enjoy when I am spending my time with them. my room is very nice, food and snacks are alright. I really recommend this home and this is true.

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I like Dormy it makes me feel safe. I enjoy our 00mph exercise groups.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff good they listen to me. Building is good my room is also good for me as I am in a wheelchair.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

Job Vacancies

Domestic Assistant

To be discussed (Care Home / Nursing Home • Full Time)
Ascot, Berkshire

Activities Coordinator

To be discussed (Care Home / Nursing Home • Full Time)
Ascot, Berkshire

Care Assistant

Competitive (Care Home / Nursing Home • Full Time)
Ascot, Berkshire

Senior Care Assistant

To be discussed (Care Home / Nursing Home • Full Time)
Ascot, Berkshire

Staff Profiles

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Joanne Gullon

Job Title: Home Manager

Joined: 2016

Description:

I lead my professional care team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Dormy House Care Home with Nursing