Lord Harris Court

Mole Road, Sindlesham, Wokingham RG41 5EA

Lord Harris Court, Wokingham, Berkshire
Lord Harris Court, Wokingham, Berkshire
Lord Harris Court, Wokingham, Berkshire

Lord Harris Court is a purpose-built facility staffed by a team of experienced and skilled professionals. Within the grounds, residents can enjoy the delights of the central garden, known as the Chapel garden, a tranquil and sheltered place where many of the plants are chosen for their scent and birds are encouraged to nest. The gardens are laid out for the enjoyment of the residents, with lawns, an orchard and comfortable seating. All of their Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information. Lord Harris Court operates a traditional ‘hotel’ style of care – where residents share communal facilities. The categories of care offered are dependent upon people's assessed individual needs.

Group: Royal Masonic Benevolent Institution Care Company

Person in charge: Charles Sadler (Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 90 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants Non mason considered. Ages 60+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest CQC* Report on Lord Harris Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Lord Harris Court has a Review Score of 7.8 (7.793)

The Review Score of 7.8 (maximum of 10) for Lord Harris Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Lord Harris Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.821 for Lord Harris Court is calculated as follows: ( (20 Excellents x 5) + (50 Goods x 4) + (33 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 106 Ratings = 3.821

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.972 Points relating to the number of positive Reviews for Lord Harris Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 18 positive Reviews (90 registered beds ÷ 5). 4 Reviews ÷ 18 Target = 0.222

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    5
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lord Harris Court?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lord Harris Court

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1

Staff are very caring. Nothing too much trouble and always done with a smile. We could not have wished for a better location and support for my mother's last years. Specialist help for dementia that was very reassuring and understanding. Would not hesitate in recommending.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have been without a proper manager since Christmas. The staff we have keep it all going but I feel we are "floating". The home is warm, mostly clean and not at all "rigid". We are understaffed with carers and have far too many agency staff, not always easy to understand. Generally we are looked after but at times that vital bit is missing. The food is most uninteresting - not always well cooked but mostly edible. Outside caterers. I have a lovely ground floor room and I am completely mobile so need little attention. I have been here for three years and two months. I am not looking for anywhere else. This is probably as good as it gets.

How likely would you be to recommend Lord Harris Court? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Kristin Mewald, Marketing & Communications Officer at Lord Harris Court responded to this review on 20 Jun 2016:

The Home Manager had a meeting with Doris to discuss her comments. Doris changed her views in a number of area’s

Care/support - Good
Treated with dignity - Good
Staff - Good
Management - Good
Rooms - Excellent
Facilities - Good
Value for Money - Good

The rest of the comments stayed the same.

Food & Drink: Not sure why the kitchen have three chefs, would like to see a chef at supper time, cooking like at home runny eggs, spices i.e. Rosemary & Garlic. Food overall not bad not top quality the ways it is cooked, like they cannot be bothered!

Response: The Chef manager has been given the comments and asked to look into all of the areas raised, to discuss with Doris and feedback any changes that will be implemented.

Activities: Not organised, not always tailored to residents physical abilities.

Response: This area is being monitored and regular meetings with the activities staff to book entertainment well in advance and a survey has been distributed to residents asking what activities they would like to see. Doris agreed that over the last 4/6 weeks activities have improved more outings and live entertainment being booked.

Management: The previous comment was due to no perm management.

Doris stated she would recommend the Home.

The home has been without a manager since December 2015 and has been run by an acting manager and an assistant. The catering is done by an outside firm which is much to be desired, the food seemingly of the cheapest available. The activities are overseen by two activities ladies working 30 hours a week each. The home is generally well run, kept clean, and medicines provided as required. There is a general shortage of drivers for the home's three vehicles for hospital appointments and outings etc. The laundry does not always function as required and is awaiting re-furbishing.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Kristin Mewald, Marketing & Communications Officer at Lord Harris Court responded to this review on 20 Jun 2016:

The Home Manager had a meeting with Cecil to discuss the issues raised:

Food & Drink: Cecil would like to see more food forums

Response: This comment will be passed over to the Chef Manager to discuss with Cecil.

Activities: Cecil agreed the activities have improved over the last 4/6 weeks with live entertainment being booked and more outings.

Cecil agreed he would recommend the home.

This has been a most agreeable period with relationship to care, we have been able to trust the ability of all staff involved, we are so impressed.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum is very happy and content here. She values her privacy. The staff are always on hand and are very kind to Mum.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

At times on the whole good. Can't give small portions when asked for. Very happy to be in here. Lifts to shops ect. Very good when required.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother and father both resided at Lord Harris Court but sadly my father died in November and my mother now remains on her own. The carethe staff gave my father at the end of his life was fantastic. They managed his pain and kept him with my mother and in his room to the end which we very much appreciated as it involved a lot of extra care, and allowed him to die with dignity.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When I first came to the home I did not like it. I had never been away to a care home before, after a couple of weeks I went back to my house and again I found myself very lonely and realised I missed the company of the other residents and staff. Its the best thing I have ever done, thank you.

How likely would you be to recommend Lord Harris Court? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Very good service overall. The staff are helpful and knowledgeable.

How likely would you be to recommend Lord Harris Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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