Kilnsea Drive, Lower Earley, Reading RG6 3UJ
Austen House is a purpose built home set in a semi-rural location on the outskirts of Reading, Austen House gets the best of both worlds; plenty of local amenities yet within easy reach of Reading, Wokingham and London.
The Home provides first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community.
The staff that work in the home's Memory Lane unit have all received certificates from the Alzheimer's Society for passing a course that enhances their insight into dementia and Alzheimer’s disease.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities for their residents.
Group: Barchester Healthcare Ltd
Person in charge: Paula Graca (General Manager)
Local Authority / Social Services: Wokingham Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 79 residents
Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Enquiries welcome from all agencies and individuals. Ages 60+.
Single Rooms: 79
Shared Rooms: 0
Rooms with ensuite WC: 72
Weekly Charges Guide: Nursing Care Single up to £1375
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest CQC* Report on Barchester Austen House Care Home: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Barchester Austen House Care Home has a Review Score of 7.7 (7.686)
The Review Score of 7.7 (maximum of 10) for Barchester Austen House Care Home is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.686 is made up of a Quality Score of 4.435 Points (maximum of 5) relating to the rating and a Quantity Score of 3.251 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.686 for Barchester Austen House Care Home is based on 2 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.435 for Barchester Austen House Care Home is calculated as follows: ( (13 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 23 Ratings = 4.435
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.251 for Barchester Austen House Care Home is calculated as follows:
2 Positive Reviews = 3
0.1 x 2 Positive Reviews = 0.200
(2 Positive Reviews ÷ 79 Registered Beds) x 2 = 0.051
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Barchester Austen House Care Home?
Reviewer Connection to Barchester Austen House Care Home
*The Average Rating only uses ratings from the 1 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.
Review submitted from a Website Submission by Anita R (Daughter of Resident/Service User) on Sunday 10 January 2016. Review relates to December 2015.
My father was a resident in Loddon Unit for 20 months until his death on Christmas Eve 2015. His behaviour could be a little challenging at times, but he was cared for by the nurses and carers with kindness, patience and even a little gentle teasing and fun. He clearly grew to love them for this and was known for the beaming smile he wore when interacting with staff. The atmosphere on the unit was almost like a family home and visitors (sadly he didn't have many) were made welcome. Dad was always dressed in clean clothes, he had a good choice of food and was fed by staff at mealtimes, and when he wanted to go to his room staff would select something for him to watch on his TV, as he was unable to do this for himself. I could think of him at any time at Austen House, warmly confident that he was being properly looked after. This had not been the case at the previous home (not a Barchester one) he had been in, so I visited often in order to check on his care. Dad's residence at Austen House became an immense relief to me and the rest of Dad's family. We are so grateful.
How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Good
Recommendation submitted from a Postal Card by Joyce S (Wife of Resident/Service User) on Friday 6 March 2015.
I visit my husband every afternoon during his long stay in care. He was always clean and dressed in his own clothes which were always freshly laundered. The carers were very attentive to him and he always greeted them with a smile and a "Thank you". He was changed regularly and kept clean and dry, towards the end, he became a very sick man and had to be hand fed his meals which the carers carried out with great patience nd encouragement. He died at Xmas 2014 and to my great respect, two of the carers came to his funeral which was lovely.
No Average Rating is available*
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Job Title: General Manager
Joanne has worked in the care industry for over 20 years, predominately with older people. Jo has worked in various settings including private Nursing Homes, Dementia Care, Learning disabilities and the local authority.
She has achieved her NVQ Level 3 and NVQ level 4; Joanne has also done various other courses throughout her career to continue developing her skills and knowledge. Joanne is looking forward to commencing her QCF Level 5
There are currently no Care Home Idol entrants who have performed at Barchester Austen House Care Home