Barchester Austen House Care Home, Reading, Berkshire
Barchester Austen House Care Home, Reading, Berkshire
Barchester Austen House Care Home, Reading, Berkshire

Austen House is a purpose built home set in a semi-rural location on the outskirts of Reading, Austen House gets the best of both worlds; plenty of local amenities yet within easy reach of Reading, Wokingham and London.

The Home provides first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community.

The staff that work in the home's Memory Lane unit have all received certificates from the Alzheimer's Society for passing a course that enhances their insight into dementia and Alzheimer’s disease.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities for their residents.

Group: Barchester Healthcare Ltd

Person in charge: Joanne Gullon (General Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 79 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Enquiries welcome from all agencies and individuals. Ages 60+.

Single Rooms: 79

Shared Rooms: 0

Rooms with ensuite WC: 72

Weekly Charges Guide: Nursing Care Single up to £1375

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Barchester Austen House Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 02 Oct 2015

Dementia Nursing

Current Reviews

Review Score: 8 (7.976)

The user 'Review Score' ( 8 for Barchester Austen House Care Home) is based on 3 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Barchester Austen House Care Home

I visit my husband every afternoon during his long stay in care. He was always clean and dressed in his own clothes which were always freshly laundered. The carers were very attentive to him and he always greeted them with a smile and a "Thank you". He was changed regularly and kept clean and dry, towards the end, he became a very sick man and had to be hand fed his meals which the carers carried out with great patience nd encouragement. He died at Xmas 2014 and to my great respect, two of the carers came to his funeral which was lovely.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Barchester Austen House Care Home

My husband was in the home for 16 months until his death recently. He was always treated with kindness and the standard of medical care was excellent. The staff -from the manager down were very kind to my husband and myself. I would thoroughly recommend the home to anyone.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Barchester Austen House Care Home

When my mother suffered a stroke we had to experience using a care home for the first time. We are glad we met the managers and staff at Austen House. They provide an excellent service, they provide care for my mother in a friendly and dignified manner. I have no complaints and would recommend the home/nursing care provided.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Staff Profiles


Joanne Gullon

Job Title: General Manager

Joined: 2014


Joanne has worked in the care industry for over 20 years, predominately with older people. Jo has worked in various settings including private Nursing Homes, Dementia Care, Learning disabilities and the local authority.
She has achieved her NVQ Level 3 and NVQ level 4; Joanne has also done various other courses throughout her career to continue developing her skills and knowledge. Joanne is looking forward to commencing her QCF Level 5

Care Home Idol 2015

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