Barchester Austen House Care Home

Kilnsea Drive, Lower Earley, Reading RG6 3UJ

Barchester Austen House Care Home, Reading, Berkshire
Barchester Austen House Care Home, Reading, Berkshire
Barchester Austen House Care Home, Reading, Berkshire

Austen House is a purpose built home set in a semi-rural location on the outskirts of Reading, Austen House gets the best of both worlds; plenty of local amenities yet within easy reach of Reading, Wokingham and London.

The Home provides first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community.

The staff that work in the home's Memory Lane unit have all received certificates from the Alzheimer's Society for passing a course that enhances their insight into dementia and Alzheimer’s disease.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities for their residents.

Group: Barchester Healthcare Ltd

Person in charge: Leah Marsh (Operations Manager)

Local Authority / Social Services: Wokingham Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 79 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Enquiries welcome from all agencies and individuals. Ages 60+.

Single Rooms: 79

Shared Rooms: 0

Rooms with ensuite WC: 72

Weekly Charges Guide: Nursing Care Single £1385 – £1600

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Barchester Austen House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 08 Nov 2016

We currently have limited availability. Please contact us to discuss your needs further, we'd love to welcome you for a visit.

Current Reviews

7.8 Barchester Austen House Care Home has a Review Score of 7.8 (7.805)

The Review Score of 7.8 (maximum of 10) for Barchester Austen House Care Home is based on 3 Review/Recommendations in the last 2 years. This Review Score of 7.805 is made up of a Quality Score of 4.429 Points (maximum of 5) relating to the rating and a Quantity Score of 3.376 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.805 for Barchester Austen House Care Home is based on 3 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.429 for Barchester Austen House Care Home is calculated as follows: ( (18 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 35 Ratings = 4.429

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.376 for Barchester Austen House Care Home is calculated as follows:

      1. 3 Positive Reviews = 3

      2. 0.1 x 3 Positive Reviews = 0.300

      3. (3 Positive Reviews ÷ 79 Registered Beds) x 2 = 0.076

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Barchester Austen House Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Austen House Care Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews* is 4.2 out of 5

*The Average Rating only uses ratings from the 2 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My father moved into Austen House in June of this year. From day one I have been impressed with the care and attention he receives. He is a very frail 96 year old with vascular dementia.
The staff in his section are helpful, caring and efficient. He has a choice of meals and tea and cakes are provided throughout the day. They ensure he is fed, clean and shaved on a daily basis. For the past eight years, I had to look after him and after hospitalisation, the council suggested he went into a nursing home. This was the right decision and now I also have my life back.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was a resident in Loddon Unit for 20 months until his death on Christmas Eve 2015. His behaviour could be a little challenging at times, but he was cared for by the nurses and carers with kindness, patience and even a little gentle teasing and fun. He clearly grew to love them for this and was known for the beaming smile he wore when interacting with staff. The atmosphere on the unit was almost like a family home and visitors (sadly he didn't have many) were made welcome. Dad was always dressed in clean clothes, he had a good choice of food and was fed by staff at mealtimes, and when he wanted to go to his room staff would select something for him to watch on his TV, as he was unable to do this for himself. I could think of him at any time at Austen House, warmly confident that he was being properly looked after. This had not been the case at the previous home (not a Barchester one) he had been in, so I visited often in order to check on his care. Dad's residence at Austen House became an immense relief to me and the rest of Dad's family. We are so grateful.

How likely would you be to recommend Barchester Austen House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit my husband every afternoon during his long stay in care. He was always clean and dressed in his own clothes which were always freshly laundered. The carers were very attentive to him and he always greeted them with a smile and a "Thank you". He was changed regularly and kept clean and dry, towards the end, he became a very sick man and had to be hand fed his meals which the carers carried out with great patience nd encouragement. He died at Xmas 2014 and to my great respect, two of the carers came to his funeral which was lovely.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Barchester Austen House Care Home

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

Job Vacancies

Staff Profiles

Leah

Leah Marsh

Job Title: Operations Manager

Joined: 2016

Description:

With nearly 20 years social care experience, Leah is currently providing operational management support to Austen House. Leah holds a Level 5 Diploma in the Leadership in Health & Social Care.

No image found

Deborah Tucker

Job Title: Clinical Deputy Manager

Joined: 2016

Description:

Debbie has a wealth of clinical experience as a manager of a team of district nurses and is skilled in all long-term health conditions, including palliative care, safeguarding and funding arrangements for new residents .

Michal

Michal Wilczynski

Job Title: Administrator

Joined: 2016

Description:

Michal has worked in a residential care setting in the UK for over 2 years and will be the first point of contact for many of the relatives of residents moving into Austen House. Michal is happy to help with any queries in respect of funding or the admission process.

Bruno

Bruno Graca

Job Title: Head of Maintenance

Joined: 2013

Description:

Bruno is responsible for all aspects of maintenance at Austen House

Johnny

Johnny Guerreiro

Job Title: Head of Housekeeping

Joined: 2015

Description:

Johnny is responsible for all of the Housekeeping and Laundry functions at Austen House

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Maureen Catlyn

Job Title: Head of Unit

Joined: 2016

Description:

Maureen is a qualified RGN and undertakes the clinical leadership of the Kennet and Thames units at Austen House

Jane

Jane Hale

Job Title: Head of Unit

Joined: 2013

Description:

Jane is a qualified nurse who is responsible for the clinical leadership of the Loddon and Bourne units at Austen House

No image found

Ainsworth Brown

Job Title: Chef Manager

Joined: 2015

Description:

Ainsworth holds an advanced diploma in Hospitality Management and has over 20 years experience working professionally as a baker, chef de partie and head chef before joining Austen House to manage all aspects of our catering function.

Helena

Helena Zarzycka

Job Title: Activities Organiser

Joined: 2007

Description:

Helena heads up the activities team at Austen House

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Austen House Care Home