Austenwood Nursing Home, Gerrards Cross, Buckinghamshire
Austenwood Nursing Home, Gerrards Cross, Buckinghamshire
Austenwood Nursing Home, Gerrards Cross, Buckinghamshire

Austenwood Nursing Home is situated in a beautiful and quiet residential area and close to the village of renowned Gerrards Cross. Austenwood enjoys an established reputation for providing the highest levels of nursing care in a safe and secure environment. Austenwood's loyal and friendly staff provide a comfortable and homely environment for residents with tasty food, regular daily activities but with an important home from home feel. Austenwood provides a safe and friendly environment for residents without restricting their abilities or activities and do all they can to make them feel at home. Salveo Care's mission is to ensure that residents retain their independence, dignity and individuality whilst enjoying the highest standard of personalised care enabling each individual to live a fulfilling and meaningful life.

Owner: Salveo Care Ltd

Person in charge: Jeanette Gittens (Matron/Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 34 residents

Registered Care Categories*: Old Age • Sensory Impairment

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Single Rooms: 32

Shared Rooms: 1

Rooms with ensuite WC: 25

Weekly Charges Guide: Nursing Care Single £975 – £1275 , Nursing Care Shared (per person) £900 – £1050

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Austenwood Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 12 Jan 2016

En-suite Bedroom

Current Reviews

Review Score: 9.6 (9.608)

The user Review Score of 9.6 for Austenwood Nursing Home is based on 12 Review/Recommendations. This Review Score of 9.608 is made up of 4.902 Points relating to the ratings and 4.706 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

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My mother's now been at Austenwood for nearly 4 years and I'm just as happy with the home now as I was then.

Mum has advanced vascular dementia and can no longer walk nor talk properly, yet she seems happy. Staff in Care Homes come and go but most of the carers who were there when she arrived are still there now plus new faces because more bedrooms were built on. The carers and nurses are so gentle, patient and friendly and, even if the resident doesn't understand any more, the carer will still explain what's happening and what they are doing.

Even with the extension, it's still a small home with a family feeling and a caring atmosphere. The owners are there most of the time and they, matron, nurses and staff are all very approachable. I'm still so happy that I chose Austenwood as I don't believe Mum could be cared any better elsewhere.

How likely would you be to recommend Austenwood Nursing Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Due to a neighbour of mine having no living relatives able to help her , I had to find residential care for her. I chose Austenwood as it had such a friendly atmosphere, beautiful rooms and also offered a high level of care. I could also see that effort was made to entertain the residents and that visitors were made welcome at anytime. Linda has been in the home for sixteen months now and I have been so impressed by the professionalism of all who work there. I visit every week and my friend is always well cared for. In my opinion this home is outstanding.

How likely would you be to recommend Austenwood Nursing Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found Austenwood Nursing Home very sympathetic from the time of my first visit. The manager was kind and very informative. The arrangements were simple and clear from the start, with the charges being based on the room with no further 'add ons' as some other homes require. The atmosphere of the home is gentle, warm, peaceful and responsive. There is always someone who can answer your questions as a relative. The values of this home permeate throughout the home and its staff. Nurses are capable, kind and conscientious. The carers were delightful, well trained and extremely kind and capable.

How likely would you be to recommend Austenwood Nursing Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sadly mum had only a few weeks to live by the time we could get her out of hospital and into Austenwood. She could not have ended her life in a better place. The care she received was outstanding. I don't think I have ever met more truly good people in one place. Tiny touches like brushing mums hair and teeth even when she was probably unaware, talking to her gently and respectfully when they were turning or changing her. They made sure she was accorded the same dignity any human being deserves, right to the very end. I recommend them highly to anyone with a beloved parent needing more nursing help than they can provide. Five Star!!

How likely would you be to recommend Austenwood Nursing Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They looked after my mother showing her respect and great kindness. The atmosphere was calm and happy. The whole family were made to feel welcome and included in every way.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

excellent in every respect

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The process of selecting a residential home for a patient is probably one of the most emotionally changed decisions one will have to take in life. After visiting 13 different homes I didn't feel truly comfortable with any of them and thought I would just have to settle for a "least worst" option. Thankfully I was recommended to try Austenwood, and from the moment I entered the building, the quality and high standards of care made it stand out from the crowd. I am so happy to know that my Mothers last days were in the caring hands of this home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The instant my sister and I walked into to Austenwood, we knew it was the right place for our terminally ill mother and her end of life needs. The staff were warm and friendly and nothing was too much for them to be asked. They provided us with a high level of support at a very distressing time and more importantly catered to our mother's needs with a very high level of professional care. We wouldn't hesitate in recommending Austenwood and are very grateful to them for everything they have done for our mother and for us.

How likely would you be to recommend Austenwood Nursing Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister for has been a resident six years, double below knee amputee, insulin dependent diabetic, which needs careful management. Quite marked learning difficulties, she can be obstreperous, inappropriate and rude, to me as her only regular visitor, but also to staff. The staff are so patient and kind with her. I have never heard any member of staff raise their voice to her, even when she is extremely confrontational. They have hairdressing facilities plus a full schedule of activities and entertainments. I cannot recommend this home more highly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Trying to find the right nursing home is not an easy task and if it is at all possible one should find a recommendation, this is how we found Austenwood. We wanted to find somewhere where our father would feel at home, be cared for, given respect, be sure and of course be happy. It is difficult to find somewhere that ticks all the boxes but Austenwood appears to be doing it all. The forward thinking of the Matron, Jeanette and her staff, help to minimise distress and accidents which of course happen quite a lot in nursing homes. There are lots of events for the residents and families and friends may also join in. The home is personal and we feel that the staff are very kind and caring. Our father has only been a resident for a couple of months but as of today, we would thoroughly recommend Austenwood.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Over 2 years mother has received excellent care and attention to her needs.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Austenwood provides a friendly and caring environment for its residents and their families. The carers and nurses are caring and competent and are always very welcoming and willing to ensure the care they offer is of the highest standard.

The recent work in extending the home was carried out with extreme care - both ensuring the minimum disruption to the residents and in making sure the facilities are of the highest standard.

When we were looking for a nursing home, we spoke to and visited many. From the start Austenwood offered the best option. The emphasis is very much on ensuring each resident receives the care and attention they need. There are regular outings and events to which families are invited to ensure everyone feels involved and welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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