Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA

Austenwood Nursing Home, Gerrards Cross, Buckinghamshire
Austenwood Nursing Home, Gerrards Cross, Buckinghamshire
Austenwood Nursing Home, Gerrards Cross, Buckinghamshire

Austenwood Nursing Home is situated in a beautiful and quiet residential area and close to the village of renowned Gerrards Cross. Austenwood enjoys an established reputation for providing the highest levels of nursing care in a safe and secure environment. Austenwood's loyal and friendly staff provide a comfortable and homely environment for residents with tasty food, regular daily activities but with an important home from home feel. Austenwood provides a safe and friendly environment for residents without restricting their abilities or activities and do all they can to make them feel at home. Salveo Care's mission is to ensure that residents retain their independence, dignity and individuality whilst enjoying the highest standard of personalised care enabling each individual to live a fulfilling and meaningful life.

Owner: Salveo Care Ltd

Person in charge: Jeanette Gittens (Matron/Home Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 34 residents

Registered Care Categories*: Old Age • Sensory Impairment

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Single Rooms: 32

Shared Rooms: 1

Rooms with ensuite WC: 25

Weekly Charges Guide: Nursing Care Single £975 – £1275 , Nursing Care Shared (per person) £900 – £1050

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

On the intersection in North Park, which is a 'T' shaped road. North Park can be accessed from Packhorse Road (B416), Kingsway or South Park Drive. It is close to the A413, A40, and the M40 and M25 motorways.

Visiting:

Visiting is at anytime, so long as the resident is happy to receive you.

If you are visiting the home to look around for the first time, you don't have to make an appointment but to avoid abstracting the nurses and carers away from the residents it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide you with all the information. You can expect a visit to take up to an hour and there will be no pressure on you. Take your time and visit other homes to compare.

Parking:

Parking is available on site or on the street where there are no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.

Latest CQC* Report on Austenwood Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 16 Nov 2016

En-suite Bedroom

Current Reviews

9.8 Austenwood Nursing Home has a Review Score of 9.8 (9.787)

The Review Score of 9.8 (maximum of 10) for Austenwood Nursing Home is based on 14 Review/Recommendations in the last 2 years. This Review Score of 9.787 is made up of a Quality Score of 4.963 Points (maximum of 5) relating to the rating and a Quantity Score of 4.824 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.787 for Austenwood Nursing Home is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.963 for Austenwood Nursing Home is calculated as follows: ( (156 Excellents x 5) + (6 Goods x 4) ) ÷ 162 Ratings = 4.963

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.824 for Austenwood Nursing Home is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 34 Registered Beds) x 2 = 0.824

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Austenwood Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Austenwood Nursing Home

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

10 Reviews* is 5 out of 5

*The Average Rating only uses ratings from the 10 reviews. Ratings from the 4 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Austenwood is a lovely home - a nicely furnished and welcoming environment where staff are all unfailingly polite, friendly and caring. My husband was treated with affection and consideration by a hard working and dedicated team, as was I. Catering was excellent and flexible and care staff were cheerful and helpful at all times. I would have no hesitation in recommending Austenwood to anyone looking for a well run and homely care home.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot express how brilliant I think this home and staff are being told in January that my mum's cancer was incurable, they went down the route of palliative care at home. Not great and mum worsened ended up in hospital for what was a soul destroying neglectful seven weeks. She was transferred to Austenwood Nursing Home in an absolutely awful way in pain and neglected oedema in her feet and legs. The staff treated my mum like a person with respect and humour, they kept me updated with everything, mum had a beautiful room with access to a lovely garden, unfortunately, mu was only there six weeks before passing away, they could not do enough for us at this time and made it dignified and peaceful.
We were against mum going into a home but they changed my mind completely and turned mum around, unfortunately, the cancer was too far gone. They even made my two children completely at home. Brilliant management, caring, funny staff, beautiful home and garden, superb chefs.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Age 100 my mother came to Austenwood Nursing Home for end of life care following a fall breaking her collar bone and not expected to last more than a week. However with very good care in nutrition she lived until 1 week before her 105th birthday. Having been bed ridden for 2 1/2 years she never had any bed sores and was very well cared for and looked after. The staff were very kind and helpful to her family and all visitors. I would have no hesitation in recommending Austenwood Nursing Home.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The environment is spacious allowing room for passing in the corridor for frail/slow moving residents rooms are spacious cleaned daily and warm. Nurses pay scrupulous attention to patient/resident medical condition, dispense meds on time and liaise with relatives. Carers smile when they inter-relate show care compassion and patience to event the most demanding residents food is well served nutritious and adapted to individual needs and fed by hand where required. Residents are washed regularly and laundry service is impressive. Matron and owners run a most efficient and effective service that I will recommend widely. Residents are continuously monitored 24/7.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as I walked into Austenwood and met the owner and his staff during a tour of the nursing home, I knew I could entrust them to care for my husband’s aunt at the end of her life. The atmosphere is warm, calm and welcoming and the home itself and the grounds are attractive and immaculate. We had visited several other nursing homes in north London near our aunt’s home, and were appalled at the chaos, noise and the smell.

Austenwood is family run and because the home is relatively small, the individual needs of the resident and their family are at its heart. The residents are treated with dignity and respect by a very dedicated, friendly, professional team. All the staff – caring, nursing, catering, housekeeping, administration, facilities and management are relaxed and open to discuss anything.

Our aunt wanted peace at the end of her life and Austenwood gave her that.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The air is fresh and odour free. The heating is at a very comfortable level. The rooms are clean and fresh. The decor is excellent. The food is very good. The service is exemplary. The staff are dedicated, hard working and very helpful and happy. The general atmosphere is warm and welcoming.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother's now been at Austenwood for nearly 4 years and I'm just as happy with the home now as I was then.

Mum has advanced vascular dementia and can no longer walk nor talk properly, yet she seems happy. Staff in Care Homes come and go but most of the carers who were there when she arrived are still there now plus new faces because more bedrooms were built on. The carers and nurses are so gentle, patient and friendly and, even if the resident doesn't understand any more, the carer will still explain what's happening and what they are doing.

Even with the extension, it's still a small home with a family feeling and a caring atmosphere. The owners are there most of the time and they, matron, nurses and staff are all very approachable. I'm still so happy that I chose Austenwood as I don't believe Mum could be cared any better elsewhere.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Due to a neighbour of mine having no living relatives able to help her , I had to find residential care for her. I chose Austenwood as it had such a friendly atmosphere, beautiful rooms and also offered a high level of care. I could also see that effort was made to entertain the residents and that visitors were made welcome at anytime. Linda has been in the home for sixteen months now and I have been so impressed by the professionalism of all who work there. I visit every week and my friend is always well cared for. In my opinion this home is outstanding.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found Austenwood Nursing Home very sympathetic from the time of my first visit. The manager was kind and very informative. The arrangements were simple and clear from the start, with the charges being based on the room with no further 'add ons' as some other homes require. The atmosphere of the home is gentle, warm, peaceful and responsive. There is always someone who can answer your questions as a relative. The values of this home permeate throughout the home and its staff. Nurses are capable, kind and conscientious. The carers were delightful, well trained and extremely kind and capable.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sadly mum had only a few weeks to live by the time we could get her out of hospital and into Austenwood. She could not have ended her life in a better place. The care she received was outstanding. I don't think I have ever met more truly good people in one place. Tiny touches like brushing mums hair and teeth even when she was probably unaware, talking to her gently and respectfully when they were turning or changing her. They made sure she was accorded the same dignity any human being deserves, right to the very end. I recommend them highly to anyone with a beloved parent needing more nursing help than they can provide. Five Star!!

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They looked after my mother showing her respect and great kindness. The atmosphere was calm and happy. The whole family were made to feel welcome and included in every way.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

excellent in every respect

No Average Rating is available*

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The process of selecting a residential home for a patient is probably one of the most emotionally changed decisions one will have to take in life. After visiting 13 different homes I didn't feel truly comfortable with any of them and thought I would just have to settle for a "least worst" option. Thankfully I was recommended to try Austenwood, and from the moment I entered the building, the quality and high standards of care made it stand out from the crowd. I am so happy to know that my Mothers last days were in the caring hands of this home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The instant my sister and I walked into to Austenwood, we knew it was the right place for our terminally ill mother and her end of life needs. The staff were warm and friendly and nothing was too much for them to be asked. They provided us with a high level of support at a very distressing time and more importantly catered to our mother's needs with a very high level of professional care. We wouldn't hesitate in recommending Austenwood and are very grateful to them for everything they have done for our mother and for us.

How likely would you be to recommend Austenwood Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

October 2016

March 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Austenwood Nursing Home