Oak House, Slough, Berkshire
Oak House, Slough, Berkshire
Oak House, Slough, Berkshire

Oak House is a Slough care home that is owned by the highly-respected care provider, Care UK, known throughout the healthcare industry for their modern outlook towards developing care techniques that respect the individual.

This flexible home offers a number of extra services and entertainments to its residents, with an onsite library, hairdressing salon and cafe, as well as a therapy room, community shop and even a wildlife area that proves particularly popular with service users.

As well as being particularly effective in looking after people who suffer from dementia, Oak House is also available for anyone with respite care needs who can enjoy a homely and stress-free atmosphere.

Group: Care UK Nursing & Residential Care Services

Person in charge: Julie Bignell (Support Manager)

Local Authority / Social Services: Slough Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 120 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Polish, Portuguese, Urdu

Single Rooms: 120

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oak House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.3 Oak House has a Review Score of 9.3 (9.304)

The Review Score of 9.3 (maximum of 10) for Oak House is based on 35 Review/Recommendations in the last 2 years. This Review Score of 9.304 is made up of a Quality Score of 4.721 Points (maximum of 5) relating to the rating and a Quantity Score of 4.583 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.304 for Oak House is based on 35 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.721 for Oak House is calculated as follows: ( (302 Excellents x 5) + (81 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 398 Ratings = 4.721

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.583 for Oak House is calculated as follows:

      1. 35 Positive Reviews = 3

      2. 0.1 x 35 Positive Reviews = 3.500 (maximum score = 1)

      3. (35 Positive Reviews ÷ 120 Registered Beds) x 2 = 0.583

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Oak House?

  • Extremely LIKELY
    21
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak House

  • Daughter of Resident/Service User
    8
  • Wife of Resident/Service User
    7
  • Resident / Service User
    6
  • Son of Resident/Service User
    6
  • Relative of Resident/Service User
    2
  • more

The Overall Average of all the Ratings in the following 

22 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 22 reviews. Ratings from the 13 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother has been at Oak House for about 8 weeks now and the improvement in her health and well-being has been amazing due to all the carers at Oak House. The personal care and attention she gets goes way further than expected with the carers showing love towards her and becoming her friend. I have been involved with many care homes with various relatives over time but Oak House certainly takes care to a new level. Thank you.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum was moved from the first floor Highway Unit in July 2016 into the 2nd floor nursing care unit. Unfortunately mum passed away on Wednesday 13th July. The care and attention mum received from the care and nursing staff was superb. The management staff were excellent in keeping us informed, giving us regular updates. In particular during mum's final days they were extremely sensitive in giving us the bad news.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our family member came in neglected and unwell. He was in for two weeks respite. He was sent to hospital with a chest infection.
The care that you gave at Oak House was so superb that he was eating, drinking and smiling, something we hadn't seen for a long time. He was showered and kept clean, warm and dry. He even came into the lounge and started to interact with the staff. We can only praise all the staff on the first floor Highway Unit, as the care has been above the call of duty. It certainly has helped him to move forward. We are hoping he may be able to come back to Oak House when he is discharged form hospital. This place is a home from home. Thank you.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother came to Oak House - unwell, confused and ill-clad. He enjoyed the food, care and attention of the staff - nothing was a trouble. Unfortunately he caught a cold and developed a chest infection - he was taken to hospital. My friend and I visited every day and were quite overwhelmed by the love, care and attention that he was given. Now medially fit, we hope that he will be able to return to Oak House - at least until he is able to make more decisions for his future care.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband stayed at Oak House for 4 weeks whilst I had heart surgery. My husband who has dementia also has a number of health issues. He is 93 years old, a good indicator of his satisfaction with his stay, he never once asked to come home. I found the rooms were excellent, as was the standard of cleanliness. All the staff I met were dedicated to doing a good job and were most respectful to residents and their families. I hope my husband will be able to go again to Oak House for respite.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff on the second floor were extremely caring and very friendly. They treated my father with patience, respect and great dignity.
Although my father was not always the one to participate in the activities - there always was something going on if he wished to do so.

My father came to regard Oak House as his home which was very reassuring for the family. Once again we thank all staff on second floor for all their care of my father.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

In the past 4 years, I have probably visited my 95 year old mother around 400 times. In all these visits I have only needed to raise any issues on 4 or 5 occasions.
When this has happened, the managers listened with great concern and were always eager to put things right, and I could not ask for more.
Every time I visit, I ask my mother if she is happy and does she have any problems to report. She always says that she is very happy and very rarely has she had any issues. Overall, my mother and I, are very happy with everything at Oak House.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad was well cared for, the carers and staff are extremely conscientious, helpful and thoughtful.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oak House looked after my dad very well in general while he was there. The staff are friendly and helpful and polite.

How likely would you be to recommend Oak House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our aunt is well cared for, she appears comfortable, calm, clean and cheerful. She sits in the lounge area. Her ulcerous leg has a clean dressing. Her other leg has healed. There is sufficient continuity of staff that give me well considered and consistent reports on her condition. The staff maintain a cheerful and calm environment. Standards of cleanliness and quality of food is good. Drinks are available and carers encourage our aunt to drink. Overall I am confident in our aunts care.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

We have been very happy with the care and service provided to my husband all round. The carers are always ready to help with service with smile on their faces, I will recommend anybody at anytime. A very big thank you to all the staff of Oak House.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dads health has improved with good food and care. The staff have proven to show respect and concerns for my dads welfare. The only concern I have is dad needs two hearing aids which he has lost. I have asked for appointments to be made and it has 5 - 6 weeks and still no hearing aids. They did say an appointment was cancelled but it seems no effort has been made to make another. I am in the process of following this up. Otherwise I am more than happy with his care.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Debenham, Marketing Support Administrator at Oak House responded to this review on 19 Apr 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. I understand that the care home manager has now been in touch and the issue has been resolved.

My husband has been in Oak House for 5 months and in all that time has been treated very well. All the staff are caring and friendly and very to me and the family. My husband has a very nice room which is kept clean and tidy and he is very happy with it as am I
I am very grateful to everyone for the kindness shown and comfort given to me and my husband at a very stressful time. If I have any concerns they are always dealt with promptly.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Oak House for a while and it is wonderful. The facilities are excellent. The staff are amazing, from the moment you enter the building until the moment you leave everyone is caring and helpful.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very blessed to have found such a care home for my husband, In times of need it is important to be able to trust where to leave your loved one's. I must say the staff are all amazing, they make you feel at ease and are are very welcoming. The standard of cleanliness and hygiene is outstanding, not only this but they maintain this with their patients. My husband is always well groomed and kept clean credit to entire team at Oak House, they are like a second family. I would highly recommend this care home. Thank you Oak House! for you amazing support in my difficult time!.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My opinion of Oak House is satisfactory, most of the staff are helpful and polite and you are always called by your first name which I like. If I have any issues with my husband it is sorted out straight away. I have no complaints about Oak House at all.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Staff do a wonderful job in 5 years of visiting but floor sometimes short staffed when you may require one but no complaints really.

How likely would you be to recommend Oak House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Oak House responded to this review on 21 Apr 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

My father was transferred from hospital to Oak House for rehabilitation (highway section) in December 2015.
The family were immediately impressed by the quality of the facility in terms of comfort of the rooms, equipment and cleanliness in particular. The food is very good and the staff have been most kind and helpful to my father and the family. They have treated him with care, dignity and respect and this is much appreciated - thank you and keep up the good work!

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle had very good support and help while he was on first floor of Oak House and he became friends with the many staff who looked after him. Towards the end of his life his wishes were always taken into account.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our thanks and gratitude go out to the excellent care home Oak House for first class care given and taken when our aunt was a resident there. Our aunt was there for about 18 months and in that time the nursing care shown and given was exemplary. Nothing was ever too much trouble and we were always greeted by 'hello's' and smiles! Although our aunt took a little time to settle she soon did because of the friendly and warm nursing care. A special mention and many many thanks to the team on the second floor.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy about the care provided to my husband. The staff are responsive to my husbands needs and keep us informed of changes accordingly. The staff are polite, courteous and kind to me and my sister who visit my husband regularly. Keep up the good work!!

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a great home, most of the staff are excellent at doing there job and are great with the residents, I would recommend this home to those that are looking to place their loved ones in a friendly home

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oak House is an excellent care home with dedicated care team. The residents are very well cared for. The unit is spotlessly clean.

No Average Rating is available*

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Recommend service for friends, good building and staff first floor highway unit.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

If a person needed care and support I would recommend Oak House, the staff are very friendly, supportive and mix one on one with the resident. Rachel takes me shopping and out for a meal, which is very nice, it made me feel very comfortable. The room is exactly what one person would need and is kept very nice and clean.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Find the staff very helpful in many ways they make the days here very special every day, Kristina, Jackie, Marlon, Shan, Delia, Shane bring a smile to my face every day, always willing to help at the highway unit.

No Average Rating is available*

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Level of care and service is very good.

No Average Rating is available*

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It gives us great pleasure to recommend Bozena for all of the hard work and caring attitude which is taken to ensure that our mother's care needs have been accomplished, all to an extremely high standard.

No Average Rating is available*

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Satisfactory

Staff: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Caring considerate staff, good quality of care. Understanding staff and very compassionate. Place is clean and tidy.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I want to express my gratitude and heartfelt thanks to all the staff on Floor 2, who welcomed my father into their family and enriched his life. They gave him excellent care and I am so lucky that I found a home for him that he loved, and that I had peace of mind.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good, as was staff. I really enjoyed my care here and will sadly miss the home and people.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in highway unit for over two weeks since her bad fall at a shopping centre. I have found the manager very amenable and put my mum at rest as soon as mum was admitted. The carers have been very encouraging and totally dedicated to mums welfare and rehabilitation. Oanna, Christine, Aneshca, Marion and all the team I give a very special thank you.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Oak house is a very caring place, the staff are very friendly and caring and very welcoming. I would recommend to anyone looking for a care home.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Recommendation

Extremely happy with all the staff at Oak House especially those on the 2nd floor, Bozena and her team, who were always kind, caring, considerate and respectful to my mother in law throughout her time there. They do an excellent job!

How likely would you be to recommend Oak House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bozena and team on 2nd Floor. I have been a regular visitor to Oak House over the last three years as my friend and neighbour was resident there. She was very well cared for and I found the staff kind, helpful and friendly. The home is very clean and bright with a cheerful family atmosphere. The rooms, spacious and comfortable and visitors always made most welcome by staff willing to answer questions about patients health and welfare. On these grounds I would recommend Oak House for elderly people needing care in a homely environment. Value for money, unable to comment.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

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Care Home Idol 2016

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