Bletchley House

Beaverbrook Court, Bletchley, Milton Keynes MK3 7JS

Bletchley House, Milton Keynes, Buckinghamshire
Bletchley House, Milton Keynes, Buckinghamshire
Bletchley House, Milton Keynes, Buckinghamshire

Bletchley House is a forty-four capacity Milton Keynes care facility ideal for those looking to achieve a relaxing day-to-day environment in which to enjoy their retirement while receiving residential care.

The care packages are tailored to be appropriate to individual circumstances, respecting the privacy and dignity of those involved and keen to ensure users feel at home within the accommodation.

A versatile service thanks to a wide range of care expertise, Bletchley House can also offer respite and convalescence care and is suitable for wheelchair access.

Group: Gold Care Homes

Person in charge: Carolann Hinson (Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 44 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment • Speech Impairment

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Bletchley House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 12 Aug 2016

We have availabilities in both Residential and Nursing:

Current Reviews

8 Bletchley House has a Review Score of 8 (8.031)

The Review Score of 8 (maximum of 10) for Bletchley House is based on 6 Review/Recommendations in the last 2 years. This Review Score of 8.031 is made up of a Quality Score of 4.304 Points (maximum of 5) relating to the rating and a Quantity Score of 3.727 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.031 for Bletchley House is based on 6 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.304 for Bletchley House is calculated as follows: ( (32 Excellents x 5) + (26 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 69 Ratings = 4.304

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.727 for Bletchley House is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 44 Registered Beds) x 2 = 0.227

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Bletchley House?

  • Extremely LIKELY
    1
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bletchley House

  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

It is fair. The food leaves a lot to be desired at times. The care received is good. I am happy to be living here.

How likely would you be to recommend Bletchley House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

A lot of staff have left but are only slowly being replaced, so the use of agency staff is not ideal. Similar problems in the kitchen - the food is not as good as expected and they do not appear to have a proper chef yet.

How likely would you be to recommend Bletchley House? Neither Unlikely or Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Friendly staff, welcoming, lovely service, manager and reception staff are great. Rooms are lovely and maintenance is a great guy.

How likely would you be to recommend Bletchley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff, all welcoming, lovely service, manager and reception staff great. Rooms are lovely.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff all very welcoming and interact with my granny. The staff seem to be overworked at times which suggest there may be staffing issues. A little concerning that the home have seen a lot of managers come and go in a short space of time however my Granny seems happy so thank you for caring for her. I appreciate that you all do a difficult job under challenging circumstances. I would like to see more activities for residents.

How likely would you be to recommend Bletchley House? Likely

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Rooms: Satisfactory

All staff most helpful including management.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Bletchley House

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Bletchley House

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Staff Profiles

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Care Home Idol 2016

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