Gifford House Care Home

London Road, Bowers Gifford, Basildon SS13 2EY

Gifford House Care Home, Basildon, Essex
Gifford House Care Home, Basildon, Essex
Gifford House Care Home, Basildon, Essex

Gifford House Care Home, in Basildon, is registered for sixty-one service users and offers a comfortable atmosphere in which for individuals with care needs to experience a pleasing day-to-day lifestyle, while having 24-hour access to professional carers.

An excellent environment for clients with a physical disability, the Gifford House service also specialises in skilled dementia care, with staff experienced in helping adults with a sensitive state of mental health.

Group: A M S Care Ltd

Person in charge: Susan Hutchinson (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 61 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Gifford House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.9 Gifford House Care Home has a Review Score of 8.9 (8.895)

The Review Score of 8.9 (maximum of 10) for Gifford House Care Home is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.895 is made up of a Quality Score of 4.833 Points (maximum of 5) relating to the rating and a Quantity Score of 4.062 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.895 for Gifford House Care Home is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.833 for Gifford House Care Home is calculated as follows: ( (83 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.833

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.062 for Gifford House Care Home is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 61 Registered Beds) x 2 = 0.262

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Gifford House Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gifford House Care Home

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 2 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Excellent from start to finish and accepted my mother in law with very short notice. All staff are friendly and professional and seem to care for the residents in a genuine way.

How likely would you be to recommend Gifford House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum is a resident receiving palliative care.

At this awful time in our lives the staff have proved to be supportive, caring, kind and considerate to both my Mum and us as a family.

Last Sunday was particularly poignant - we were all dreading our last Mothers Day with our lovely Mum and decided to spend the day with her and asked to join her for lunch. When we arrived we were overjoyed to see her room had been re-arranged to accommodate 4 of us - alongside Mum. The table was set and decorated with flowers, we had a wonderful time, just as we would have done at home, sharing lovely food, laughs and memories together. The staff couldn't do enough to make our day special and we will always treasure the memory.

Thank you - we are truly grateful to you all, from the Domestics (who do a wonderful job) to the Management and everyone in between. xx

How likely would you be to recommend Gifford House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

At a stressful time all staff were supportive from admin down to domestic throughout the home. Even staff from other units helped me, they are part of a team that work well and give the home a nice environment and atmosphere. I am partially blind and staff always made sure I was taken to the unit and escorted to the taxi. They really looked after me.

How likely would you be to recommend Gifford House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service provided by AMS Care Ltd first came to the notice of my wife and I in late February this year, she was discharged from hospital. Her mental circumstances are such that she requires nursing care. Arrangements for transport on the day of discharge unfortunately did not go according to plan, but she was warmly welcomed on her arrival. The commitment to the delivery of an excellent standard of service has continued throughout the duration of her stay. Indeed she and I have nothing but high praise for the scheme. The accommodation is good, staff knowledge, support and sensitivity is excellent. Meals very good, special effort to stimulate residents, creative and well supported.

How likely would you be to recommend Gifford House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a lovely caring home, all staff are kind and the residents are all very happy, plenty of quiet spaces to go and sit when visiting. Only one area of concern is the food not being consistent, sometimes not edible.

How likely would you be to recommend Gifford House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I cannot praise Gifford House enough, my mother was in a home previously and we were asked to move her because they could not cope with her. She has Alzheimer's and was being neglected. From the moment Dad and I stepped through the door of Gifford House we were impressed with the professional way we were dealt with. Luckily for us mum is now a resident and whenever we have a problem or worry it is dealt with immediately and the staff are so caring and reassuring. At least I feel mum is safe.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My relative spent the last 16 months of his life in the care of the wonderful staff on Betts unit it's not home but it's the next best thing he was made to feel welcome and valued treated with respect kindness and love as were the family there comes a time when you cannot look after loved ones at home and they have a better quality of life with professional care and family support and Gifford House have got it right.

How likely would you be to recommend Gifford House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother had 2 weeks respite care in the home and was very well taken care of by all the staff I observed. Jacqui, the organiser of activities, was especially kind and helpful towards my mother and indeed to my wife and myself. She made the settling in and the departure too, as easy as she could given the circumstances.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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