The Lawns Care Home

Lawn Lane, Springfield, Chelmsford CM1 7JB

The Lawns Care Home, Chelmsford, Essex
The Lawns Care Home, Chelmsford, Essex
The Lawns Care Home, Chelmsford, Essex

The Lawns is a purpose-built residential care home offering a safe and welcoming environment. Care plans are available to those looking for respite, convalescence and palliative care, as well as care for people living with Parkinson’s and the young and physically disabled. Equipped with a 24-hour call system, Bupa's highly trained staff are always on hand to provide professional care and support.

Situated in a peaceful residential area of Chelmsford, the home offers bright and homely interiors with ensuite bedrooms. Large landscaped gardens, a bright sun loggia and a furnished patio area provide the ideal setting to relax or welcome visitors.

Residents can enjoy a views of the garden during mealtimes in the dining room. The chef manager ensures that all residents’ nutritional needs are met with appetising meals created by the home’s dedicated chef.

Whether residents wish to continue pursuing a favourite hobby, or would like to take part in a new pastime, the activities staff work hard to ensure their needs are met. Activities such as exercise classes and games are regularly organised, and a mobile library and entertainers are often on the events calendar.

Group: Bupa Care Homes

Person in charge: Sue Jannaway (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 52 residents

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on The Lawns Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.4 (9.359)

The Review Score of 9.4 (maximum of 10) for The Lawns Care Home is based on 23 Review/Recommendations in the last 2 years. This Review Score of 9.359 is made up of a Quality Score of 4.513 Points (maximum of 5) relating to the rating and a Quantity Score of 4.846 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.359 for The Lawns Care Home is based on 23 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.513 for The Lawns Care Home is calculated as follows: ( (173 Excellents x 5) + (74 Goods x 4) + (20 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 273 Ratings = 4.513

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.846 for The Lawns Care Home is calculated as follows:

      1. 22 Positive Reviews = 3

      2. 0.1 x 22 Positive Reviews = 2.200 (maximum score = 1)

      3. (22 Positive Reviews ÷ 52 Registered Beds) x 2 = 0.846

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


The Home could not act in a way to reduce Mum's anxiety which lead to a significant increase in toilet requests. Response to this was poor and did not promote her dignity. Specifically she at times lacked enough to drink causing exacerbation of known problems. I did not feel happy while she was in their care because highlighting problems did not solve them. She had to be found another home.

How likely would you be to recommend The Lawns Care Home? Likely

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

My father-in-law a terminal cancer patient, helped with meds via ice-cream (thank you so much) and pushed for a morphine drip very much needed. Would have liked gentler movements when changing but very kind people all in all. Thank you all for listening and your patience and thinking outside the box. He was very appreciative of everything, thank you all.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent professional care given to my nan, the staff are amazing! Thanks to nurses & HCA's that cared, smiled, respected her dignity and ensured her needs were met, the cleaners & housekeepers who kept the place spotlessly clean & beautifully folded her washing, the kitchen staff who produced wonderful meals and were always helpful, the welcoming receptionist that smiled, the jolly, helpful maintenance man who was friendly & cared, the events coordinater with such imaginative ideas, the kind talented hairdresser who always made Nan feel good about herself and the organised efficient management team who genuinely cared not only for Nan but for us as a family.
My Nan was so happy in the care of such dedicated and compassionate staff.
We as a family have no hesitation in recommending this beautiful care home, first class service always delivered with a smile :-)

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law arrived at the lawns in June 2015 following an accident resulting in a broken hip. From the time she arrived she was made to feel welcome and all the staff ensured she was made comfortable and her needs were catered for in an efficient manner. The manager was very helpful in ensuring that everything was satisfactory and the staff gave every attention to our mothers medical and emotional needs. Unfortunately she passed away and the family were treated with great respect and consideration following an upsetting time for us. I would definitely recommend this nursing home to family and friends. A first class service all round.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home is just what mum requested. Her own room, beautiful view of the gardens, good food and good care. Just a couple of issues. (Already discussed with staff and manager.) The home is not as peaceful and quiet as advertised. We were told no dementia residents unfortunately mum can hear constant calling "help me, help me", "I need a nurse". There are residents with dementia issues there, mum gets worried as she cannot get to help them! I am also a little concerned of the ratio of nurses to residents. There appears to be a lack during the day and at night. Mum says it takes a long while for the staff to come when she presses the buzzer. These residents are high dependency and need the right staff numbers to give the adequate care.

How likely would you be to recommend The Lawns Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The Lawns Nursing Home, Bupa Care Homes at The Lawns Care Home responded to this review on 25 Aug 2015:

We take all comments extremely seriously and are very disappointed to hear your comments. We are pleased that you have addressed this directly with the home manager, if you wish to discuss this further please can you send your details to our customer services team by emailing feedback@bupa.com so that we can give you a call you to discuss this feedback.

The lawns has recently undergone a change in management. Since the new manager has taken over there has been a vast improvement across the board but particularly in respect of the activities. Prior to this our ratings would have been somewhat lower but now we (and most importantly, mother who is the resident) are very pleased with the standard of care, activities and appearance of the home. Staff are excellent, always kind, friendly and take a personal interest in the residents. Mother has been at The Lawns for just over a year now and although we have no other comparisons, from our initial research and visits to other homes, we feel certain that we made the right choice.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very good care home. Involved in resident and relative meeting. Mum has only been there six weeks she was very frightened, confused and not sure about anything. She now has some confidence back eating and drinking well. Her memory has improved. She now goes to the dining room for lunch and has become more talkative. Interacts with other house mates and staff. A big thank you to all the staff for their time and support with mum. She needs a lot of encouragement. Beautiful home wonderful food! all the staff courteous and helpful. Well done all! One issue more nurses needed day and night on each floor. Mum says she has to wait quite a while when she uses the nurse call button! There are many patients constantly calling for help.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Lawns Nursing Home, Bupa Care Homes at The Lawns Care Home responded to this review on 07 Aug 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

My mother was admitted to 'The Lawns' in January 2013 following a four week stay in Broomfield hospital. She had pressure sores and a horrific leg injury after several years in a local care home and malnutrition. The steady improvement in her overall condition is entirely due to her care at The Lawns, the staff from management to carers, nurses and domestic is of the highest standard. Nothing is ever too much trouble and anything which might be a problem is discussed and promptly dealt with. It is a pity that more homes are not of the same high standard.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care given to my has been excellent and the staff are all vey considerate and never in a hurry to rush away when seeing to mum.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We all do like the home for mum. The home is well maintained and the gardens are much better than two months ago. The staff are very friendly and kind.

How likely would you be to recommend The Lawns Care Home? Don't know

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mum is looked after well and seems happy.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother who was wheelchair bound and later bed ridden, spent five years in The Lawns Nursing Home. During all this time I have never had cause for complaint against any person who was employed at this nursing home. All who came into contact and cared for my mother were very kind and caring, and in some cases were exceptional in their dealings towards my mother.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ever since I came into the home everything has been just perfect. I have found the staff to be very friendly staff and the food is excellent. All my needs have been attended to in an efficient and professional way which helps me to feel very much at home here. I eat meals in my room and in the restaurant and enjoy both environments very much. I am a regular user of an iPad to talk with my family on a regular basis and having wifi in the room is a great asset.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All of the staff from manager down went out of their way to help and at the end of my mothers life they were very compassionate.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is very welcoming and staff are very kind, caring and friendly. I would definitely recommend The Lawns to anyone who needs care. The area is very quiet and there is a lovely garden for the residents and guests to sit in.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very nice nursing home. Would like more activities for patients who are no longer able to take part physically. Perhaps taken for walks if wheelchair bound etc.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good as usual.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Confidence

My elderly Mother has been at The Lawns for nearly two years now after being transferred from hospital with serious medical issues.

First class nursing and care slowly bought symptoms and pain to a generally manageable and tolerable level. This has given her a quality of life, albeit limited, that we did not expect to ever see.

The general day to day atmosphere is warm and friendly but at the same time respectful to residents individuality and privacy.

Well done and thanks to all staff.

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are excellent, really caring and take a real interest in the residents' well being, and take a genuine interest in what is happening. The food is very good and the standard of facilities is also very high.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We'll recommended to family and friends

All the staff are very kind and helpful, facilities are excellent convenient position. Food is very good room is large and comfortable outlook extremely pleasant with easy access to well designed garden

How likely would you be to recommend The Lawns Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The lawns is a well run care home and its staff are very caring and look after my mum in a caring and professional way.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Good people, good food, Good staff. Recommended to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Please have supper at 6pm otherwise it is much too early. Food is excellent with a good choice. Staff are very pleasant and helpful. Tiffany is a gem looking after my money. Shaving point would be nice after my dentist wants me to use an electric toothbrush. I like the fact I can go out and see friends whenever I like.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for The Lawns Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Lawns Care Home

Job Vacancies

There are no jobs posted yet for The Lawns Care Home

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at The Lawns Care Home