Grays Court, Grays, Essex
Grays Court, Grays, Essex
Grays Court, Grays, Essex

Grays Court is an eighty-seven capacity care home that is ideal for a wide range of personalised care needs, making an excellent contribution to the lives of older people in Thurrock.

Together with professional care, the home maintains a programme of activities to support personal interests and good physical health. Care plans are regularly assessed for developments and a highly-skilled team are experienced in dementia care.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.

Group: Minster Care Group

Person in charge: Pauline Kelly (Manager)

Local Authority / Social Services: Thurrock Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 87 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke

Languages Spoken by Staff (other than English): Polish

Single Rooms: 83

Shared Rooms: 2

Rooms with ensuite WC: 84

Weekly Charges Guide: Nursing Care Single £475 – £600

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Grays Court: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.1 (8.123)

The user Review Score of 8.1 for Grays Court is based on 1 Review/Recommendations. This Review Score of 8.123 is made up of 5 Points relating to the ratings and 3.123 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity). All reviews are moderated before publication and as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe it to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

My mum stayed at Grays Court and we noticed a great change in her, we got our dear mum/nan back. She laughed more, ate well and good variety of food and we noticed great improvement in her, especially getting around more independently. Her room was really lovely and clean and she was able to personalise it with her own things. The staff team there are so caring and nothing seems too much trouble for the resident or there families. They made my mum feel so special and individual. They kept contact with us and if mum become unwell kept us updated. I cannot recommend the staff enough. They had loads of activities including arts and crafts and entertainment. My mum loved it there and wanted to be a permanent resident. Sadly my mum passed away it was not meant to be but my mum loved it there and the staff. We used to come away from our visits knowing that mum was happy and safe. All the family feel that Grays court made my mum's final weeks happy and on one of our last visits there we heard my mum have a really good belly laugh which had not seen for quite sometime. Thank you so much to all the staff at Grays court.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Grays Court

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • All reviews are moderated before publication and the care provider may opt for the comment and ratings of a review not to be displayed (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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