Gracewell of Camberley, A Care Village, Camberley, Hampshire
Gracewell of Camberley, A Care Village, Camberley, Hampshire
Gracewell of Camberley, A Care Village, Camberley, Hampshire

Gracewell of Camberley combines the benefits of bespoke care from a fully-qualified team with a great quality of life thanks to a homely atmosphere designed to suit physical, mental and spiritual well-being.

Personalised care is tailored to the needs of the individual, while a busy activities programme is in place to help each resident pursue their personal interests.

Families and loved ones of residents are made to feel welcome, with the care team never forgetting that embracing a happy atmosphere is as much a part of their goals as professional care.

The newly opened Whately Wing has refurbished 9 rooms, four of which are now en suite. Communal areas such as the reception and the resident's lounge has been stunningly updated.

Group: Gracewell Healthcare Ltd

Person in charge: Racquel Barretto (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 96 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 96

Rooms with ensuite WC: 9

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Gracewell of Camberley, A Care Village: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.717)

The user Review Score of 9.7 for Gracewell of Camberley, A Care Village is based on 39 Review/Recommendations. This Review Score of 9.717 is made up of 4.904 Points relating to the ratings and 4.813 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I would recommend Abercorn House as a safe caring abode for any person needing 24 hour care. The staff are open and informative, freely answering the lightest of queries. Any doubts on their behalf, a doctor is call thus giving total confidence to the person in care and their family.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We would highly recommend Abercorn House to all our friends, family. The care the residents reserve is excellence. They all are treated with great dignity and care, going the extra mile with a cuddle when needed. Even if the new facilities (building) wasn't going ahead we would still recommended the home because of the excellent staff. The activities, entertainment they receive each day are interactive so it helps the residents with their memories and co-ordination/ Well Done!

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

In the short time that my mum was in Abercorn House, everyone seemed only to pleased to help her and us. Whatever she wanted she had and anything we asked for was done, especially the chair that they got into accommodate mum as she could only move her right arm after a large stroke.
To be commended is Darwin the chef for the way he went out of his way to help her food and for the beautiful buffer he put on for us after her funeral. We will be talking about his cakes for a long time!!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ever since I got here it's been great. My appetite has improved. All the staff are fabulous. The care is wonderful, really first class. When I need help I just press my bell and they come and help me. There's always drinks. They offer me a lot of choices.

How likely would you be to recommend Gracewell of Camberley, A Care Village? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dedicated staff. Exemplary standards. 24/7.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

An exceptionally run nursing home. Genuine care and outstanding in all areas, especially the wonderful ladies in the activity department. Lots of thought goes into entertainment and residents are always asked for suggestions and given opportunity for individual input.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had excellent care for nearly 7 years. Excellent care and attention 24/7

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The most caring, kind and happy staff on all levels, clean lots of activities and I would thoroughly recommend. They look after the families too.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The first thing I noticed when I came here was the atmosphere, it's lovely! The staff are brilliant, and domestics are kind and friendly. This is the best place I've ever been, and I've been in a lot of them. The carer's wonderful. Everybody smiles and it makes you feel good. The entertainments are very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband and I are so very pleased with everyone at Abercorn House. Every single member of the team them from nurses to the cleaners are just great. The activities are great, Liz and George and Mel and Ange do a bad job.
Dementia girls Angie and all the carers are fab. The reception staff are all lovely to.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

A very lovely care home, staff friendly, greeted by fresh flowers, clean and nice smelling reception. Staff always offering coffe/tea. Very caring to my aunt. very good at 'end of life' too. Highly recommended.

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

We were worried about dad going into care, he had been in hospital five months and you hear so many awful things these days about nursing homes. Having found Abercorn, we still cannot believe the wonderful care and attention he receives. Every single member of staff from the manager to carers, domestics, kitchen staff all work together as a well run team, it is almost like being in a hotel!
The attention and care organising an activity Is amazing, and the families are looked after too.
The staff are always smiling and are so obviously happy in their work, this makes all the difference, can't fault it in any way.
Dad is always clean, refreshed and checked regularly as he is in his room most of the time, we can relax and know he is in safe hands.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carers are very caring. The night staff offers me hot drink without fail and it's always hot. You can partake in any activities, well arranged and supervised. I have an opportunity to meet people. Everybody is pleasant. The nurses are delightful

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a very happy home. The food is good. My room is very comfortable and clean. Laundry is always done well. Racquel is always helpful to us.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is the best place I've ever been. I've been to eight different homes and this is the best. You can't get a better place than this, the staff are all wonderful, they smile all the time.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care is magnificent. Everyone seems happy in their work, always a smile, lots for residents to do. We visit every day and at all times. We as a family are happy that everything possible is done to ensure that our relatives' dignity and well-being is paramount. This on behalf of wife, son, daughter, grandson and grandaughters, plus nephew, niece and friends.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It has a really good atmosphere. The staff are very good. Since our friend has gone from a really sick man who had no interest in anything to a man enjoying life and very happy.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy living here, the grounds are extensive and are very well maintained. The staff, from management right down to cleaners are all pleasant, helpful and willing to provide whatever residents may require. I must praise all involved with my meals. I have an enormous amount of allergies, yet all my meals are delicious, you may all take a bow. I don't feel as if I am in a room, I feel as if this is my home. Thank you one and all.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A great house lots going on. Care very good staff very pleasant. Food good. Pleasant view. Beautiful gardens. Only wish Lucy was able to enjoy it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been to eight different home and hospitals and this is the best I've ever been to. The nurses are very good. Everybody is very good. I am very happy in Abercorn House. My family like the place as well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is well looked after, staff are excellent and very kind and caring.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The food is pretty good and very well presented. The room is very good. The staff are friendly and always smile.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so comfortable and they look after me wonderful. There is nothing I want for and the staff are wonderful. Food is absolutely marvelous, you get plenty of choices. Rooms are wonderful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would most certainly recommend this home to everybody. It is beautiful. The grounds are extensive and lovely, with flowers and lawns. The building overlooks and is well kept. Lawns with flowers and foliage. The view from room is lovely and one can see a wooden gazebo, lawn and flowers. The facilities are very well laid out. The camaraderie amongst the staff is terrific which makes for a happy home. I am happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely good nursing care provided. The staff are very caring and nothing is too much trouble. My Dad can be very difficult and demanding, but he is always treated very kindly and with a great deal of respect.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In 10 years never any issue or doubt that everything was just right. Cannot recommend highly enough. Through changes of staff everything continued correctly. Not the most modern building but the important thing is the care, always this was the best.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very caring and professional staff who look after residents as if they were their own family. We are sure we would not have been able to find a better level of care anywhere else and realise we were fortunate to live so close to Abercorn House

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Always helpful and caring. I can't say enough good things about the care my mother gets.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There are many very frail people in this home and they are kept clean and odour free, fed well and cared for lovingly. It cannot be easy to be bed ridden and incapacitated, but the staff do their best in their very busy work schedule to keep residents comfortable. A member of staff free to chat for a few minutes with those who need it would be an added benefit. Thank you for all that is done for my beloved and brave sister.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Abercorn House was the perfect place for my father, first class service. The staff became our friends which really helped us and our father. I would thoroughly recommend Abercorn, very professional in every way. Thank you to all the staff.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was here for six months and all the staff were fantastic. They always made you welcome and my father was very happy with the first class service he received. I would recommend Abercorn House to everyone as they made a difficult decision very easy to get use too.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend this home in every aspect, I can find no fault. The kitchens are amazing. I have numerous food allergies, yet every meal has been outstanding in variety and presentation - the chefs can take a bow. All the staff from management to cleaners are friendly and helpful. The gardens are beautiful and very well tended. I have met one of the feline residents, Billy, and I am pleased to say I passed muster and he deigned to sit on my bed to my delight. I have lived in 3 other care homes and this is truly a 'home' not a room. Thanks.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our family have been overwhelmed by our fantastic experience with Abercorn House. My dad spent three lovely months there and the care he received was outstanding. The staff became like family to us, and we knew dad was well cared for with dignity and respect. A huge thank you to all the staff for making dad's last few months comfortable and for looking after the rest of the family.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We would very highly recommend Abercorn House for standard of care, on every level. The staff are kind beyond the call of duty - both with the residents and their families.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I is very nice and I am quite happy. The food is lovely and the staff smashing.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good care and activities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the home very well run. Staff are very polite and helpful. It is always very clean and tidy. Meals are excellent and well cooked and very tasty. I cannot find any fault with the care and well being of Gracewell Health Care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The level of care taken by all the staff is first rate. A great deal of time is taken up by the staff ensuring that the residents are as comfortable and safe in this environment they find themselves. I have no concerns re the total welfare of my wife when I leave her in the home's care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Residents are well looked after in a friendly environment. Nurses, carers, activities staff are always very caring to residents and visitors alike.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Gracewell of Camberley, A Care Village

Job Vacancies

Care Home General Manager

up to £70K per annum plus benefits & bonus OTE up to £90K (Care Home / Nursing Home • Full Time)
Camberley, Hampshire

Staff Profiles

Jeorgia

Jeorgia Spalding

Job Title: Activities and Events Coordinator

Joined: 2012

Description:

I have worked at Abercorn House for over two years, initially as a care assistant and now as the Activities and Events Coordinator. I organise and manage all the weekly and special monthly events for our residents and truly enjoy my job at Gracewell Healthcare.

Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and wherever possible, I arrange activities that everyone can enjoy.

Care Home Idol 2015

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