Gracewell of Camberley, A Care Village

Fernhill Road, Blackwater, Camberley GU17 9HS

Gracewell of Camberley, A Care Village, Camberley, Hampshire
Gracewell of Camberley, A Care Village, Camberley, Hampshire
Gracewell of Camberley, A Care Village, Camberley, Hampshire

Gracewell of Camberley combines the benefits of bespoke care from a fully-qualified team with a great quality of life thanks to a homely atmosphere designed to suit physical, mental and spiritual well-being.

Personalised care is tailored to the needs of the individual, while a busy activities programme is in place to help each resident pursue their personal interests.

Families and loved ones of residents are made to feel welcome, with the care team never forgetting that embracing a happy atmosphere is as much a part of their goals as professional care.

The newly opened Whately Wing has refurbished 9 rooms, four of which are now en suite. Communal areas such as the reception and the resident's lounge has been stunningly updated.

Group: Gracewell Healthcare Ltd

Person in charge: Melanie Jacobs (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 96 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 96

Rooms with ensuite WC: 9

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Gracewell of Camberley, A Care Village: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.1 Gracewell of Camberley, A Care Village has a Review Score of 9.1 (9.108)

The Review Score of 9.1 (maximum of 10) for Gracewell of Camberley, A Care Village is based on 11 Review/Recommendations in the last 2 years. This Review Score of 9.108 is made up of a Quality Score of 4.879 Points (maximum of 5) relating to the rating and a Quantity Score of 4.229 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.108 for Gracewell of Camberley, A Care Village is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.879 for Gracewell of Camberley, A Care Village is calculated as follows: ( (118 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.879

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.229 for Gracewell of Camberley, A Care Village is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 96 Registered Beds) x 2 = 0.229

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Gracewell of Camberley, A Care Village?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Camberley, A Care Village

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Father of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 8 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The nursing home felt spacious and had a sense of stillness on entering. Rooms were reasonable size. ALL staff were communicative and gentle with the patients.

How likely would you be to recommend Gracewell of Camberley, A Care Village? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Mum moved into Abercorn house October 3rd 2014. I have been very pleased with all aspects of her care.
The food is wonderful, I have had many meals with her including Christmas Dinner.
The staff are excellent, kind and caring. The amount and variety of entertainment they have is very, very good.
When there are no paid entertainment, the girls, always do something every day with the residents. The manager is always talking to us.

How likely would you be to recommend Gracewell of Camberley, A Care Village? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The home and staff are a credit to your organisation. They go that extra mile to care for their patients, and we are happy in the knowledge that my son is receiving the best possible care.

How likely would you be to recommend Gracewell of Camberley, A Care Village? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I do not feel as if I am in a nursing home, I am in my home. Everybody, from the management to the cleaners are friendly, polite and do the job assigned to them extremely well. The garden looks lovely and the handyman keeps abreast of any problems.
Now the kitchen: any and everybody who provides the meals and drinks, deserves a medal. They provide whatever people want, be it a bowl of cornflakes at 23.00 or prawn sandwiches for breakfast. Thank you to one and all, for all you have done me. I know I can be very trying.

How likely would you be to recommend Gracewell of Camberley, A Care Village? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Abercorn House as a safe caring abode for any person needing 24 hour care. The staff are open and informative, freely answering the lightest of queries. Any doubts on their behalf, a doctor is call thus giving total confidence to the person in care and their family.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We would highly recommend Abercorn House to all our friends, family. The care the residents reserve is excellence. They all are treated with great dignity and care, going the extra mile with a cuddle when needed. Even if the new facilities (building) wasn't going ahead we would still recommended the home because of the excellent staff. The activities, entertainment they receive each day are interactive so it helps the residents with their memories and co-ordination/ Well Done!

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

In the short time that my mum was in Abercorn House, everyone seemed only to pleased to help her and us. Whatever she wanted she had and anything we asked for was done, especially the chair that they got into accommodate mum as she could only move her right arm after a large stroke.
To be commended is Darwin the chef for the way he went out of his way to help her food and for the beautiful buffer he put on for us after her funeral. We will be talking about his cakes for a long time!!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ever since I got here it's been great. My appetite has improved. All the staff are fabulous. The care is wonderful, really first class. When I need help I just press my bell and they come and help me. There's always drinks. They offer me a lot of choices.

How likely would you be to recommend Gracewell of Camberley, A Care Village? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dedicated staff. Exemplary standards. 24/7.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

An exceptionally run nursing home. Genuine care and outstanding in all areas, especially the wonderful ladies in the activity department. Lots of thought goes into entertainment and residents are always asked for suggestions and given opportunity for individual input.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had excellent care for nearly 7 years. Excellent care and attention 24/7

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Staff Profiles

Jeorgia

Jeorgia Spalding

Job Title: Activities and Events Coordinator

Joined: 2012

Description:

I have worked at Abercorn House for over two years, initially as a care assistant and now as the Activities and Events Coordinator. I organise and manage all the weekly and special monthly events for our residents and truly enjoy my job at Gracewell Healthcare.

Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and wherever possible, I arrange activities that everyone can enjoy.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Camberley, A Care Village