Ashley Lodge Care Home, New Milton, Hampshire
Ashley Lodge Care Home, New Milton, Hampshire
Ashley Lodge Care Home, New Milton, Hampshire

The highly experienced team of nurses and care assistants at Ashley Lodge offers short stay and long term care, including residential, nursing, convalescence and palliative care. Also provided is care for older people with physical disabilities and dementia, including nursing dementia care.

Recently refurbished, Ashley Lodge now provides outstanding accommodation. The home is made up of two separate houses, each with its own garden, lounges and spacious dining room. Many of the bedrooms have en-suite facilities and a view over the landscaped gardens.

The home provides nutritious and tasty meals that take each individual’s personal preferences into account and are only prepared using fresh ingredients. As well as the main meals served during the day, residents can also choose from a Night Bite menu should they wish for an evening or late night snack.

Numerous activities are organised to entertain and stimulate, and residents are encouraged to continue with any hobbies or interests that they already have.

Group: Bupa Care Homes

Person in charge: Donald Day (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 77 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Tagalog

Single Rooms: 77

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Ashley Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.9 (8.934)

The user Review Score of 8.9 for Ashley Lodge Care Home is based on 13 Review/Recommendations. This Review Score of 8.934 is made up of 4.596 Points relating to the ratings and 4.338 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Ashley Lodge exceeds all expectations. It far surpasses every field for care, superb staff, dietary needs, accommodation and dedication to accommodate the residents needs. 5*x10 should be awarded - a 5* plus accolade.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over all the care provided is great, the meals needs a look at, being served up slightly warm although the plate and lid are red hot. Dinners that are puréed need to be kept in a warming cabinet, not on top under a light, this only heats the lid.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mum was recently rushed into hospital from the home. The staff acted promptly, with care and expertise to ensure that an ambulance was called and that Mum was reassured and comforted whilst waiting for the ambulance to arrive. During Mums hospital stay, the staff were regularly in touch with the hospital to see how she was. When Mum returned to the home she was warmly welcomed back by the staff who were pleased to see her. I had total confidence in the staff during this emergency and was also impressed by the way in which they kept me informed about what was happening.

How likely would you be to recommend Ashley Lodge Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to leave a review on Ashley Lodge Oakview New Milton Hampshire Excellent care, fantastic staff very kind and supportive to residents and to family members.

There is nothing that is a problem to them and they will always go the extra mile. I have piece of mind knowing my mum is being well cared for and I am not worrying that she is not being looked after properly when I am not there. A big thank you to everyone in Oakview wonderful kind people.

How likely would you be to recommend Ashley Lodge Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The standards and the service is fanstastic,outstanding atmosphere. Management and staff are extremly supportive and will do anything they can to give the best possible service.(nothing is to much trouble).

How likely would you be to recommend Ashley Lodge Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A home which showed flexibility and made decisions to offer the best for a resident's changing needs. This created a great improvement in well being. Staff were particularly considerate and understanding, to further that improvement. The outcome is very satisfactory for the resident.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My family was immediately impressed with the home. Bright, clean, thoughtful buildings and sensitive helpful and cheerful staff. Mum enjoys the environment and activities. She feels happy and safe. What more could she want?

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would recommend this care home to anyone as I have found all the options listed below excellent. My friends who is the resident is very happy and never seems to have any complaints. I look after her as one relative lives in Spain and the other does not seem to care. (they are both nephews).
As a retired nurse I am impressed with the care of this home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was very impressed with how smart the home looked. The layout is good, it's all fresh and clean. The staff are all very friendly and the care for the residents is very good. There is plenty of good food provided. They are all very kind and caring. A very high standard.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident at Ashley Lodge since April 2014. In my opinion, it must be one of the best care homes in Hampshire. It is nothing like many care homes where residents sit all day in a communal lounge watching television. Instead, Ashley Lodge looks and feels like a hotel. It even has a hotel style lounge and bar. During the day, it has an ‘open door’ policy so residents and relatives or friends can come and go as they want. Residents have their own cosy sitting rooms which are or can be furnished the way residents prefer. Most rooms, in fact, look just like the sitting rooms in residents’ previous homes but with the convenience of en-suite facilities. Residents can go to bed and get up when they want. Meals can be taken in the restaurant but most residents choose to have them served in their rooms where they can eat leisurely at their own pace while watching television, listening to the radio or chatting to their relatives. A notable feature of Ashley Lodge is the very relaxed but very professional style of management. This is reflected by the way the carers and other staff go about their duties by looking after the residents with care, kindness and energetic efficiency. They are always busy yet they always have the time to provide friendship and companionship to residents who need that extra bit of comfort and reassurance. Ashley Lodge is an example of a care home that provides a truly ‘home from home’ environment. It is also an example that on-one should be worried or hesitant about going into a care home or arranging for a relative to do so. There are excellent care homes about and all you need to do is look for one and, on that point, Ashley Lodge is one of them.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Well run, efficient, yet very friendly. Everyone always has time to see to the resident's needs and discuss care with relatives. The home is always clean, tidy and well presented. Any concerns are dealt with quickly and thoroughly. Excellent dining facilities with good interesting food well presented.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have spoken to the resident and she is very happy with the overall care at this nursing home.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband is being looked after very well. All the family who visit are always treated with respect.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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