Chandlers Ford Care Home

88 Winchester Road, Chandler's Ford, Eastleigh SO53 2RD

Chandlers Ford Care Home, Eastleigh, Hampshire
Chandlers Ford Care Home, Eastleigh, Hampshire
Chandlers Ford Care Home, Eastleigh, Hampshire

Located in the village of Chandlers Ford, just south of Winchester, Chandlers Ford Care Home is a 41 bed property offering nursing care situated behind the Chandlers Ford Methodist Church and the Dovetail Centre.

At Chandlers Ford, residents have specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms. Some rooms also have views across the garden.

Chandlers Ford chefs know the tastes of residents and prepare a choice of home cooked, fresh, nutritional meals and can cater for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything staff do.

Group: HC-One

Person in charge: Phil Chapman (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 41 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

located on the Winchester Road in the village of Chandlers Ford and the Home is positioned behind Chandlers Ford Methodist Church and the Dovetail Centre. (for SATNAV please use SO53 2GJ)

Latest CQC* Report on Chandlers Ford Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 28 Dec 2016

Please contact us for information regarding our bed availability

Reviews

9.7 Chandlers Ford Care Home has a Review Score of 9.7 (9.718)

The Review Score of 9.7 (maximum of 10) for Chandlers Ford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Chandlers Ford Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.742 for Chandlers Ford Care Home is calculated as follows: ( (117 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.976 Points relating to the number of positive Reviews for Chandlers Ford Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered beds ÷ 5). 8 Reviews ÷ 8.2 Target = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chandlers Ford Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chandlers Ford Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

This is an update to my earlier review as my mum has now been here nearly a year.
Thanks to the patience and professionalism of the manager, and his team, my mum has flourished.
She arrived in difficult circumstances – with another local care home unable, or unwilling, to give her the level of care, kindness and understanding she needed (she's severely disabled and had just lost her husband, and carer, so had to leave home suddenly).

The manager took a patient approach with my mother's depression and behaviour difficulties. A couple of months ago, when I was visiting Mum, she smiled at me and said "I feel much more settled now". If you'd seen the state she was in when she arrived you'd understand what a big moment that was.

Thanks again to everyone that looks after my mum so well. I really appreciate it.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My wife spent two weeks in January for respite care. We were very satisfied so when we wanted for her to go in a care home as she was satisfied by her stay in January we automatically picked Chandlers Ford Care Home. All our friends and family who come to visit are very impressed by the cleanliness and caring staff.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle has been in HC One for the past 3 months after an operation. Every aspect of his stay has been exceptional. So much so he is considering selling his home and moving in permanently.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very nice, my mother is looked after very well. Staff really kind and friendly, has been decorated really well. I am really happy, nothing is too much trouble. Manager, best I have known, if you have a concern he will always do his best to make sure it is rectified.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mum had been in hospital for 3 months, then went into the HC One home. As a nursing/care home I was extremely impressed how beautiful it was, and so clean, it was kept spotless.
The staff were always very polite and cheerful, it was so nice to think mum was being cared for in such a nice home. Unfortunately mum passed away last week but as a family it was nice to know that she was well cared for.

How likely would you be to recommend Chandlers Ford Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was at Chandlers Ford Care Home barely a month before passing away on 2nd June. However, during this brief period we were struck by the utmost care and professionalism shown by the entire staff, no matter what role they played. I feel this stems from the top and deserve the highest praise.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff always very pleasant and attentive. Food of good quality. Bedroom roomy with good views and clean and tidy.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The manager and deputy manager are very hands on in providing an excellent care home, well managed. They are sensitive to individual patients needs whilst providing the care they require. My mother is full of praise for all the staff from the cleaners, catering, laundry and nursing. She has had to go back and forwards to hospital and this has been well coordinated.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is happy at the home, she says we chose the right home. To date she/we have no complaints only praises. The staff are very caring and helpful to my mum and our family. I would recommend 100%

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mum has just spent her first full month at the Chandlers Ford Care Home and it could not have gone any better. She has settled in really well. Her room is lovely and clean and well maintained for her needs. All the staff at the home have made her feel welcome and accepted her as one of 'the care home family'. All the services, food, cleaning, hair dressing etc has been first class and we feel as a family the home is perfect for our Mum. It has also been great for our Dad as he knows she is being well looked after when he is not there. Thank you.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and carers are all very friendly. Very helpful, the managers fight for anything the residents need. My husband had just got a wheelchair as he has been in a bed for 2 years, which is a long time in bed. Not seeing any activities, now he can sit in the lounge, and watch any entertainment that is going on.
My husband has to have 24 hour care all the time, he can get a little difficult at times, but the carers are really good, as are the nurses and management. I don't think you could wish for a better care home.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in a number of care homes over the last couple of years, however out of all of them, she has been so content and happy at Chandlers Ford. Her continued care is first class. She is really happy and I am very appreciative of everything the care home do for her.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has been living at the Chandler’s Ford Care home since Jan 2013. It is very pleasing to see the difference that the Manager and Deputy Manager are now making to the standards of care. Both of them and the staff strive to ensure the needs of the residents are met and their likes and dislikes catered for.
I can visit at any time and always made to feel welcome by all the staff, if there are any problems with any aspects of Mum’s care I always feel that I can approach the Manager, he listens to what I am concerned about and things are dealt with quickly. The wishes of all the residents are listened to and the staff always act with kindness to everyone.
Many of the rooms and public areas have been refurbished lately which gives a good bright airy feel to the home. I am hoping more will be done so that the residents can make more of the outside grounds in the summer. There is hope to soon introduce a ‘Friends of Chandlers Ford Care Home’ to encourage volunteers to visit the home to enhance the activities program and this would be an excellent way help some of the residents interact, especially if they do not have many visitors of their own.
The home has its own minibus and this is used for outings, often driven by a local volunteer, the activities schedule is printed weekly and on display for the residents and relatives, the newest activity being armchair yoga.
I am sure the next time CQC does an inspection, the home will gain the higher grades it now deserves from the dedicated work and training of all the staff.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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