Chandlers Ford Care Home

88 Winchester Road, Chandler's Ford, Eastleigh SO53 2RD

Chandlers Ford Care Home, Eastleigh, Hampshire
Chandlers Ford Care Home, Eastleigh, Hampshire
Chandlers Ford Care Home, Eastleigh, Hampshire

Located in the village of Chandlers Ford, just south of Winchester, Chandlers Ford Care Home is a 41 bed property offering nursing care situated behind the Chandlers Ford Methodist Church and the Dovetail Centre.

At Chandlers Ford, residents have specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms. Some rooms also have views across the garden.

Chandlers Ford chefs know the tastes of residents and prepare a choice of home cooked, fresh, nutritional meals and can cater for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything staff do.

Group: HC-One

Person in charge: Phil Chapman (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 41 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

located on the Winchester Road in the village of Chandlers Ford and the Home is positioned behind Chandlers Ford Methodist Church and the Dovetail Centre. (for SATNAV please use SO53 2GJ)

Latest CQC* Report on Chandlers Ford Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 27 Jun 2016

General

Current Reviews

Review Score: 9.4 (9.434)

The Review Score of 9.4 (maximum of 10) for Chandlers Ford Care Home is based on 16 Review/Recommendations in the last 2 years. This Review Score of 9.434 is made up of a Quality Score of 4.654 Points (maximum of 5) relating to the rating and a Quantity Score of 4.78 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.434 for Chandlers Ford Care Home is based on 16 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.654 for Chandlers Ford Care Home is calculated as follows: ( (126 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 188 Ratings = 4.654

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.78 for Chandlers Ford Care Home is calculated as follows:

      1. 16 Positive Reviews = 3

      2. 0.1 x 16 Positive Reviews = 1.600 (maximum score = 1)

      3. (16 Positive Reviews ÷ 41 Registered Beds) x 2 = 0.780

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mum had been in hospital for 3 months, then went into the HC One home. As a nursing/care home I was extremely impressed how beautiful it was, and so clean, it was kept spotless.
The staff were always very polite and cheerful, it was so nice to think mum was being cared for in such a nice home. Unfortunately mum passed away last week but as a family it was nice to know that she was well cared for.

How likely would you be to recommend Chandlers Ford Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was at Chandlers Ford Care Home barely a month before passing away on 2nd June. However, during this brief period we were struck by the utmost care and professionalism shown by the entire staff, no matter what role they played. I feel this stems from the top and deserve the highest praise.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff always very pleasant and attentive. Food of good quality. Bedroom roomy with good views and clean and tidy.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The manager and deputy manager are very hands on in providing an excellent care home, well managed. They are sensitive to individual patients needs whilst providing the care they require. My mother is full of praise for all the staff from the cleaners, catering, laundry and nursing. She has had to go back and forwards to hospital and this has been well coordinated.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum is a resident here after her ‘challenging behaviour’ proved too much for another local care home. I’m extremely impressed with the difference in quality between the management here and the other care home. The manager, deputy manager and his team are excellent. Kind, caring, professional and experienced. My mum has severe disabilities and they have coped admirably with the physical and mental challenges of her condition. The home has recently been refurbished, it feels new and clean. They make a real effort with the food and provide plenty of entertainment. There are nice bright, airy lounges with TVs and nice dining areas. But most impressive of all is the attitude of the management, nurses and carers. The nurses and carers can seem a little overworked at times, but show me any workplace these days where that isn't the case. Overall, I’d like to say a big thank you to the team at CFNH – I don’t know what we’d do without you.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in the nursing home for 5 years in October. All the staff are friendly and very caring and do their utmost to make sure my mother is comfortable and well looked after.
The staffing levels have not always been satisfactory but seemed to have now improved. The activity staff do a very good job stimulating the residents with outings and indoor activities.
The new manager has done a really good job which is reflected in improved staff morale and better communication with the residents and their families. Also he is a very caring person.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is happy at the home, she says we chose the right home. To date she/we have no complaints only praises. The staff are very caring and helpful to my mum and our family. I would recommend 100%

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mum has just spent her first full month at the Chandlers Ford Care Home and it could not have gone any better. She has settled in really well. Her room is lovely and clean and well maintained for her needs. All the staff at the home have made her feel welcome and accepted her as one of 'the care home family'. All the services, food, cleaning, hair dressing etc has been first class and we feel as a family the home is perfect for our Mum. It has also been great for our Dad as he knows she is being well looked after when he is not there. Thank you.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and carers are all very friendly. Very helpful, the managers fight for anything the residents need. My husband had just got a wheelchair as he has been in a bed for 2 years, which is a long time in bed. Not seeing any activities, now he can sit in the lounge, and watch any entertainment that is going on.
My husband has to have 24 hour care all the time, he can get a little difficult at times, but the carers are really good, as are the nurses and management. I don't think you could wish for a better care home.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in a number of care homes over the last couple of years, however out of all of them, she has been so content and happy at Chandlers Ford. Her continued care is first class. She is really happy and I am very appreciative of everything the care home do for her.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has been living at the Chandler’s Ford Care home since Jan 2013. It is very pleasing to see the difference that the Manager and Deputy Manager are now making to the standards of care. Both of them and the staff strive to ensure the needs of the residents are met and their likes and dislikes catered for.
I can visit at any time and always made to feel welcome by all the staff, if there are any problems with any aspects of Mum’s care I always feel that I can approach the Manager, he listens to what I am concerned about and things are dealt with quickly. The wishes of all the residents are listened to and the staff always act with kindness to everyone.
Many of the rooms and public areas have been refurbished lately which gives a good bright airy feel to the home. I am hoping more will be done so that the residents can make more of the outside grounds in the summer. There is hope to soon introduce a ‘Friends of Chandlers Ford Care Home’ to encourage volunteers to visit the home to enhance the activities program and this would be an excellent way help some of the residents interact, especially if they do not have many visitors of their own.
The home has its own minibus and this is used for outings, often driven by a local volunteer, the activities schedule is printed weekly and on display for the residents and relatives, the newest activity being armchair yoga.
I am sure the next time CQC does an inspection, the home will gain the higher grades it now deserves from the dedicated work and training of all the staff.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The only other home I have known was where my mother lived/died. The home here I like a lot (here's nice too). I have not lived here for a year yet, but I am very happy here. I can recommend all the staff, carers, nurses, activities, household, chefs all seem good to me, and I really have no complaints. There are 2 churches nearby for any who wish t go,plus trips out for those who feel ready to go. My friends like it too! They don't live here !!

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Well organised & friendly/ professional staff.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been in the home 18 months and I have always found the staff caring and respectful. They remember her likes and dislikes and accommodate them. The activities break up the week for her. Her room is pleasant and always clean. Although her mind is not very active she seems content and gets on well with the carers.

How likely would you be to recommend Chandlers Ford Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Nice place, nice food and nice staff.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Its a very happy home, people are nice, the rooms are nice and everything about it is nice.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

There are no jobs posted yet for Chandlers Ford Care Home

Staff Profiles

Phil

Phil Chapman

Job Title: Home Manager

Joined: 2015

Description:

“For me, kind care is about involving someone in their care and delivering that care in a person-centred way, with the necessary training.”

As a Registered Nurse, Phil has over 30 years’ experience in providing care and support for elderly people to enrich their lives. He is a strong and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Phil joined Chandlers Ford as Home Manager because he shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his vast experience to guide and motivate his team to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby schools and Resident support groups and is always keen to include the local community in life at Chandlers Ford.

When asked what he enjoys most about his role, Phil remarked: “I love the challenge of running the home and I enjoy the variety of my role; no two days are ever the same!”

Outside of work, Phil enjoys spending time with his family in the New Forest and manages to find time for a round of golf most weekends.

If you would like to find out more information about Chandlers Ford, Phil has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chandlers Ford Care Home