Flowerdown Care Home

50 Harestock Road, Winchester SO22 6NT

Flowerdown Care Home, Winchester, Hampshire
Flowerdown Care Home, Winchester, Hampshire
Flowerdown Care Home, Winchester, Hampshire

Flowerdown Care Home is located on the edge of Winchester, within easy access to the A34 and M3 motorway.

The home provides nursing care and is located just four miles from the city centre within easy access to shops, public transport and amenities.

The home has been extended and renovated and provides mainly single occupancy accommodation, the majority of which are en-suite.

Residents are encouraged to personalise their rooms to make them more homely; many of the rooms have lovely garden views. Family and friends are welcome to visit at any time.

Traditional home cooking using fresh produce is served with special diets being catered for.

The recreation and activities team oversee everything from crafts and gardening, to animal visits and games on the Wii. Residents' input, and that of their relatives, is welcomed when planning events.

Group: brighterkind

Person in charge: Sharon Tucker (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 53 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 51

Shared Rooms: 1

Rooms with ensuite WC: 52

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Flowerdown Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.1 Flowerdown Care Home has a Review Score of 8.1 (8.107)

The Review Score of 8.1 (maximum of 10) for Flowerdown Care Home is based on 3 Review/Recommendations in the last 2 years. This Review Score of 8.107 is made up of a Quality Score of 4.694 Points (maximum of 5) relating to the rating and a Quantity Score of 3.413 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.107 for Flowerdown Care Home is based on 3 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.694 for Flowerdown Care Home is calculated as follows: ( (27 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.694

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.413 for Flowerdown Care Home is calculated as follows:

      1. 3 Positive Reviews = 3

      2. 0.1 x 3 Positive Reviews = 0.300

      3. (3 Positive Reviews ÷ 53 Registered Beds) x 2 = 0.113

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Flowerdown Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Flowerdown Care Home

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1

The Overall Average of all the Ratings in the following 

3 Reviews is 4.7 out of 5

I have been in Flowerdown Care Home since the 2nd week in Feb. I can honestly say I have enjoyed every minute of my stay. The staff are so kind and caring. They are always smiling and nothing is too much trouble. Absolutely wonderful.

How likely would you be to recommend Flowerdown Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother suffered a dense stroke in her 91st year after an active and happy life. Her final year was spent at the Flowedown Care Home. The outstanding care and attention enabled her to fulfill her potential and enjoy very special days within the huge limitations of her illness. she maintained great dignity but was full of praise and thanks to all the dedicated staff. Her hygiene care remained high, she was fed and assisted at every possibility, her position regularly changed, and frequently throughout the days a friendly staff would "pop in" to spend some time with her.
We never worried about leaving her and were always made so welcome on our very frequent visits. It was a final year to treasure and is looked back on with gratefulness and love. Her "special" carer formed a wonderful bond with her anticipating her changes and requirements. The Flowerdown is a very special home.

How likely would you be to recommend Flowerdown Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On behalf of my mother since passed away. After being a resident for eight years. I have always felt she was safe and very well looked after. Staff always very cheerful and did their best for her. I was made welcome on all my visits and felt like coming into a family at the home. My mother required a lot of care and staff gave a lot of love and attention. I am very grateful to them.

How likely would you be to recommend Flowerdown Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Flowerdown Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Flowerdown Care Home

Job Vacancies

Staff Profiles

Sharon

Sharon Tucker

Job Title: Registered Manager

Description:

Sharon qualified as a Registered Nurse in 1984 after completing her training at St Bartholomew's Hospital, London.

She has more than 23 years experience in the Care Home Sector both at Home and Regional level.

Sharon has gained qualifications in Care of Older People and also holds a Foundation Degree in Care Home Management with Bournemouth University.

" I am passionate about caring for the elderly, and strive to provide the support to my staff to enable us, as a team, to deliver an optimum service to our Residents"

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Flowerdown Care Home