Lavender Lodge Care Home

10 Bruntile Close, Reading Road, Farnborough GU14 6PR

Lavender Lodge Care Home, Farnborough, Hampshire

The well-known Lavender Lodge in Farnborough is one of Avery’s longest-running homes, having served the Hampshire community for the last thirty years. It offers residential, dementia, nursing and respite care.

Residents are looked after by compassionate staff who recognise everyone’s individuality and organise plenty of activities and trips out to suit all tastes.

Staff use modern technology, such as the resources of ipads and the internet for those with memory loss, as well as Skyping to bring relatives and friends closer together.

Home-cooked food is an important ingredient of home life and residents can expect to enjoy convivial and nutritious meal times, with a glass of wine.

Group: Avery Healthcare Group

Person in charge: Jeranie Despojo (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 68 residents

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Motor Neurone Disease • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 65+.

Single Rooms: 68

Rooms with ensuite WC: 49

Weekly Charges Guide: Personal Care Single from £850

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest CQC* Report on Lavender Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.5 Lavender Lodge Care Home has a Review Score of 9.5 (9.547)

The Review Score of 9.5 (maximum of 10) for Lavender Lodge Care Home is based on 28 Review/Recommendations in the last 2 years. This Review Score of 9.547 is made up of a Quality Score of 4.723 Points (maximum of 5) relating to the rating and a Quantity Score of 4.824 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.547 for Lavender Lodge Care Home is based on 28 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.723 for Lavender Lodge Care Home is calculated as follows: ( (235 Excellents x 5) + (83 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 321 Ratings = 4.723

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.824 for Lavender Lodge Care Home is calculated as follows:

      1. 28 Positive Reviews = 3

      2. 0.1 x 28 Positive Reviews = 2.800 (maximum score = 1)

      3. (28 Positive Reviews ÷ 68 Registered Beds) x 2 = 0.824

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Lavender Lodge Care Home?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lavender Lodge Care Home

  • Daughter of Resident/Service User
    8
  • Husband of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Sister of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

16 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 16 reviews. Ratings from the 12 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Mum was a resident for only a month before sadly passing away, but during her short stay she was treated with dignity kindness and love. No longer able to do anything for herself, the carers looked after her with tenderness and compassion. Staff were always welcoming, friendly and were quick to update me on how she had been between my visits and to consult with me if they had any concerns. The food was good and menus varied; home-made cakes were especially scrummy!
Residents are provided with a variety of activities, and entertainment, including visits from therapy pets, on a regular basis. Sadly mum's time there was short but it was a happy time and I will always look back with fondness. Thank you to all of you but especially to those on the Jasmine Wing.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

New decoration of the home make it look much better. Improved seating for residents in the communal areas must make it easier for them to stand etc.

How likely would you be to recommend Lavender Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Good

Activities: Good

Safety / Security: Good

Mum was a resident at Lavender Lodge for 11 years, during this time the care she received was outstanding. It is never easy to accept that the best decision is that your Mum needs full time care but from the very beginning all of the family felt that Lavender Lodge could be trusted. I know it was a great weight of my Dad's mind and they never let us down. Throughout Mums time at Lavender Lodge she was well cared for, the food is lovely, the cleanliness excellent, the accommodation comfortable. The staff have always been friendly and welcoming and willing to go the extra mile on special occasions such as birthdays. Thank you all.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment I walked in I knew this was the place for my beloved partner. The staff were truly professional and yet were totally caring. That fateful Sunday morning that she passed away, they did everything they could for her before the paramedics arrived, and after they could not do enough for me. Though she was only there for one month, they showed true affection for her. A representative from the home attended the crematorium. Thank you all the staff at Lavender Lodge.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to compliment the attitude of the carers towards the comfort of the patients. The gentleness of the care to each and every individual. Manager is always willing to discuss any concern at any time.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Father was a resident for a short time, before sadly passing away. The care he received during his 2 1/2 weeks was as any daughter would wish, with friendly staff attending his needs, both medically and personally.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The family are extremely happy with all aspects of my brothers care. The staff are caring and always obliging. We could not wish for better care.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to express my appreciation to all the staff who made our 66th Wedding Anniversary special. It was so nice to be able to sit with my wife and have dinner together. Thank you for providing a beautiful table for two and dinner was one of her favourites. I will never forget the sense of occasion on our Anniversary of 66 years.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always extremely kind, caring and helpful. The best decision I ever made for my mother's care was moving her to Lavender Lodge. My gratitude to the staff is immeasurable.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lavender Lodge is perfect place for my wife to be. She suffers for multiple sclerosis and I would never be able to find a more suitable care home for her. The staff are excellent, friendly, sympathetic and very caring. My wife is very happy with the care home facilities. The food is excellent, varied and very tasty.

I held our diamond wedding anniversary here on the 6th of March 2016 and the home manager and staff did a first class job. The setting was colourful and all my family said "what an excellent job/programme has been done." The manager arranged a very good programme including a reading of marriage vow, exchanging of rings and everything was very satisfactory.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent effort was made by all to ensure a very well organised celebration and without disruption to the ordinary function of the home.
Staff really deserve much praise. It is always a pleasure to visit my mum but this was above and beyond the norm - my parents Diamond Wedding Celebration.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I always have a friendly and welcoming experience when i visit Lavender Lodge I go away with a warm and confident feeling that my mother is being looked after by people who genuinely care.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mother was placed by adult services for two weeks whilst some building work was carried out. The care home was easily accessed and well secured. The staff were very polite and helpful. The room was very good with bathroom and TV provided. Mother was taken down tot he day room and had a lot of company each day. All meals were very good with more than enough provided. during the visit a new catheter was fitted by the nursing staff as well as all prescribed medication. A very enjoyable break for mother who would not hesitate to return in the future.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My step-dad had been in hospital for a number of weeks. He was unable to return home because of his condition. He needed 24 hour care.
I visited the home and was shown around and spoke to several staff. Everyone was polite and helpful. The room was very nice and what was required for my step-dad's needs.
All telephone communication and visits were always treated as important, and we were always full informed on every aspect.
He was only there for 3 weeks, but we say he was well cared for and comfortable. I visited every day with my mum, and nothing seemed too much trouble. My step-dad died on the 18th of January, she he was only at Lavender Lodge a short time.

How likely would you be to recommend Lavender Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Whenever I come into the home I'm always aware that everyone is very friendly and the residents are very well cared for. The staff do an extremely good job of making visitors welcome and there is a very happy atmosphere about the place. The food is excellent and once again the staff and management go out of their way to make it a home from home. I would highly recommend the home to anyone contemplating somewhere for their loved ones to be looked after.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a regular visitor all the staff and management are extremely polite and friendly. The residents are well cared for in all aspects of their needs. The home provides as many activities as possible and all are invited to attend. The staff and management are always helpful and the residents seem happy and engaged. The catering is of the highest standard and I would highly recommend the home to anyone seeking a place for a relation. It is a joy to visit.

How likely would you be to recommend Lavender Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in Lavender Lodge for 2 and a half years now, and it is a good 'home from home' for her. She seems to be happy and settled, and the staff look after her well. The facilities are good, and the food is well prepared and served.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you all for a very enjoyable day last Friday, (19th June BBQ party). All the staff are attentive at all times making allowances for these who have problems.

No Average Rating is available*

Care / Support: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Very kind staff who really care for the residents.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely bbq and raffle, enjoyed by all.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff have been very good looking after my mum who has vascular dementia.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

It is a clean caring happy home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very understanding and go out of their way to help in any way they can. They go the extra mile to provide good care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is very well cared for, everyone is cheerful, caring and professional.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Excellent care for my mother whilst in respite care. The staff are 1st class and she will miss them all. They do a difficult job with a smile and a lovely attitude.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Warm welcome, clean, fresh smelling and helpful caring staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good accommodation. The staff are all very professional, efficient, kind and cooperative. Food is very good. My wife has been a resident for 12 years and is very happy with all care and welfare.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lavender Lodge is superb; staff are exceptional, extremely professional and very caring. All residents are treated with dignity and love. Relatives are kept informed of everything to do with residents. Home is very comfortable the food is excellent. My mother has been here for two years and is very happy.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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