Knights' Grove Care Home, Southampton, Hampshire
Knights' Grove Care Home, Southampton, Hampshire
Knights' Grove Care Home, Southampton, Hampshire

Knights Grove offers high levels of care to residents with dementia, as well as convalescence, palliative care, and care for people with Parkinson’s disease. Both mental health and registered nurses have been employed to maintain the high level of care that residents expect from their home.

With local amenities within walking distance and a hairdressing salon on site, residents have access to many facilities. Under-floor heating adds to the homely atmosphere.

The home’s chef ensures that mealtimes are an important and enjoyable time for residents. The home provides both hot and cold meal options for residents and works hard to ensure that all special dietary needs are catered for.

A professional team supports residents in continuing their hobbies and aim to give access to any activity they wish. Reminiscence therapy is also used within the home which residents enjoy and benefit from.

Group: Bupa Care Homes

Person in charge: Lorraine Burton (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 56 residents

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Dutch, Tagalog

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Knights' Grove Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.8 (8.832)

The user Review Score of 8.8 for Knights' Grove Care Home is based on 13 Review/Recommendations. This Review Score of 8.832 is made up of 4.368 Points relating to the ratings and 4.464 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mothers needs are fully understood. I am happy she is living in a safe and clean environment. The staff are very friendly and caring towards her. Although she often does not want to eat or drink, the staff spend a lot of time encouraging her to do so with positive results.

How likely would you be to recommend Knights' Grove Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Generally I find that my mother is looked after in a way that is appropriate and kind. Her friends and family enjoy visiting her at Knights' Grove which is also important. From time to time things go a little wrong, but staff are generally receptive and responsive to matters being raised - notably the main nurse who is very conscientious and approachable. It's a shame that staff turnover seems quite high, but I realise its's a difficult job.

How likely would you be to recommend Knights' Grove Care Home? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been in the home for six years and during that time we have seen almost as many managers come and go. There is no doubt that the standard in a home depends on the quality of the manager. The current manager is good as was the previous one but that wasn't always the case, especially when there was no manager a few years ago and then a deputy stepped into the breach - the standards plummeted. Happily the home is now greatly improved and my mother is very happy here. I too value the home and the staff who are kind and caring. They have taken the trouble to get to know their residents and try to make the place feel homely, inviting and relaxing for them. There is always room for improvement and I am glad that our new manager has ideas and vision for the place which hopefully will be implemented before too long.

How likely would you be to recommend Knights' Grove Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A very caring, knowledgable and clean organisation that understood my Mother's needs. They provided first class residential facilities with a human touch, she felt it was her home. She was well looked after and the staff were excellent.

How likely would you be to recommend Knights' Grove Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend this home to anyone. I was impressed b the friendliness of all the staff in the preliminary visit, and have continued to be impressed on my current visits to the residents. I have been her major carer for the past 4 or 5 years. Her current dementia and other problems necessitated her going into full time care and I could not be happier with the treatment she has so far received.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Knights Grove is a wonderful 'home from home' environment. My father is treated with dignity, respect and the staff treat him as an individual. Despite challenging staff changes and a dip in morale, the residents have continued to receive great care. Catering is of a high standard as is the house keeping. I would find it find it difficult to single out a single staff member and highly commend the entire team.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been a resident for nine weeks and the care for her needs is 100% better here than her home before. I see her smiling and that has not happened for long a time.

How likely would you be to recommend Knights' Grove Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Although there are small things which one would expect in an establishment of this size and usage, my aunt is well looked after and is comfortable. She enjoys her food and finds the staff helpful and considerate.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mini bus for outdoor trips.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My husband has been a resident at Knights'Grove nursing an residential home for two and half years, and I am very happy with the care and consideration from the home.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management is committed to constant review and on-going development to secure the best provision for the residents.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

For 5 years I have spent every afternoon and evening with my husband at Knights' Grove. The home is safe and secure with lovely bright, airy and spacious rooms. The staff are kind, respectful and well trained interacting with the residents whilst carrying out the many aspects of care.
Knights' Grove has a person centred approach which is certainly evident in the time that I spend there, with the residents being informed and consulted about the care that they receive from all the departments in the home.

How likely would you be to recommend Knights' Grove Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident at Knight's Grove for over a year now. The home has a new and progressive manager and so many improvements have been made since my mother first went there. Safety and security being the most important to me. She is always clean and smart, and she is very happy and relaxed in her environment. The staff are very caring and professional and have undergone and continue to have dementia training which is so important. The lounge is always staffed now and they continue to improve the activities for the residents. Everyone cares! Everyone tries. The staff are very approachable and seem a happy team, which means happy residents. The chefs are good and cater for individuals, great importance is put upon feeding and monitoring what and how much the residents eat and drink which can be very difficult with a person with dementia. I am very happy to recommend this home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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