Solent Cliffs Nursing Home

2 Cliff Road, Hill Head, Fareham PO14 3JS

Solent Cliffs Nursing Home, Fareham, Hampshire
Solent Cliffs Nursing Home, Fareham, Hampshire
Solent Cliffs Nursing Home, Fareham, Hampshire

Solent Cliffs Care Home is a versatile facility based midway between Southampton and Fareham, playing an important part in the local area's healthcare provision.

The home's services are ideal for the care needs of older people, as well as respite and adults with a physical disability.

At Solent Cliffs every individual receives a personal care plan and 24/7 access to carers, while all professional are well-versed on safety plans.

New refurbishments have gained five rooms looking onto the Isle of Wight/ Solent.

Group: Brookvale Healthcare

Person in charge: Helen Davison (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 40 residents

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Hindi, Slovak, Swahili, Tagalog

Single Rooms: 34

Shared Rooms: 3

Rooms with ensuite WC: 16

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Solent Cliffs Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.5 Solent Cliffs Nursing Home has a Review Score of 9.5 (9.479)

The Review Score of 9.5 (maximum of 10) for Solent Cliffs Nursing Home is based on 16 Review/Recommendations in the last 2 years. This Review Score of 9.479 is made up of a Quality Score of 4.679 Points (maximum of 5) relating to the rating and a Quantity Score of 4.8 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.479 for Solent Cliffs Nursing Home is based on 16 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.679 for Solent Cliffs Nursing Home is calculated as follows: ( (129 Excellents x 5) + (61 Goods x 4) ) ÷ 190 Ratings = 4.679

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.8 for Solent Cliffs Nursing Home is calculated as follows:

      1. 16 Positive Reviews = 3

      2. 0.1 x 16 Positive Reviews = 1.600 (maximum score = 1)

      3. (16 Positive Reviews ÷ 40 Registered Beds) x 2 = 0.800

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Solent Cliffs Nursing Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Solent Cliffs Nursing Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2

The Overall Average of all the Ratings in the following 

2 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 2 reviews. Ratings from the 14 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mum went to Solent Cliffs as end of life. The manager and her staff were so caring as my mum would not settle as she wanted to be at home but the level of care she needed the home option was out of the equation. All nursing staff won my mum round and her 3 weeks there before she passed away we could not have wanted a better home for her.

How likely would you be to recommend Solent Cliffs Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was in Solent Cliffs for end of life care from May to November 2015. I would like to thank them for the care provided to my father which was compassionate, efficient and dignified. They also supported my mother and myself through this difficult time - nothing was too much trouble. all the staff were helpful and caring.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

At all times my husband was treated with dignity and compassion. I can't find anything to complain about. I've sincere appreciation for the care he always had.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Mum was transferred to Solent Cliffs from hospital on 6th August 2015, with two broken legs as she had to be non-weight bearing. The home manager, was very welcoming and supportive of mum right from our first visit to assess the home. 99% of all the staff are very helpful and caring. The meals are excellent, with a good selection provided. A cup of tea and biscuits are available at any time for residents or even their visitors if they would like one. The home is run with a real family atmosphere.

How likely would you be to recommend Solent Cliffs Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum sadly suffered a series of mini strokes and is unable to live independently any more. We chose this nursing home on recommendation by a family friend. Although unhappy at the thought of living in a nursing home, she is showing signs of settling in nicely. The staff are wonderful and can't do enough to help. As family it is good not to have to worry about her safety and well-being. We would happily recommend this facility.

How likely would you be to recommend Solent Cliffs Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

At times I have had some very good laughs with the staff. They care for me extremely well and have made me feel at home. My health has improved since I have been here and I am very grateful to the staff for all their hard work.

How likely would you be to recommend Solent Cliffs Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Queensmead, are so so caring and attentive to all their clients and families. Nothing is too much for them, I don't have to worry about my fathers well-being, which helps to enjoy being there with him. The food is excellent, in that they have a varied choice and good portions. Also it's very clean, it feels like home from home in some ways. Excellent!

How likely would you be to recommend Solent Cliffs Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother enjoys carers attention and is well looked after. Activities are varied and she is comfortable with all the care. Good communication with with care team and manager. Food is high quality. Her needs are well met. Lovely surroundings too. Medication all be correct, outstanding care team.

How likely would you be to recommend Solent Cliffs Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Good - Excellent.

How likely would you be to recommend Solent Cliffs Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I admire very much the dedication and patience of the staff, despite the provocation and difficulties in dealing with people who are new, unfortunately unable to conduct themselves in a manner they'd previously have displayed and been happy with. It requires a very special person to enter this area of work.

How likely would you be to recommend Solent Cliffs Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I came here from another home in Southampton where I had been for two years. I was very satisfied with the home, the care I received, cleanliness and food. Overall very, very good. I am now at Solent Cliffs (I needed to transfer due to nursing needs) my son recommended Solent Cliffs and I receive the same quality of care here, overall I am happy here.

How likely would you be to recommend Solent Cliffs Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Solent Cliffs Nursing Home

Rosemarie Jennings has been a resident of Solent Cliffs since 19th January 2012, from QA Hospital after fall suffering subdural haematoma. Nursing care has been very good for my mother. Personal care sometimes due to staff shortage at short notice has been up and down. always addressed when bought to staff attention. Activities much improved this year. Food has been an issue but also been addressed and this year much improved. Mother's dementia now being managed, seems very settled most of the time. I visit daily.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This is a lovely home the staff are friendly and efficient. I am well cared for and feel like this is my home now.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel this is a nice place to be. I am happy with my care that I received. I enjoy being in the home. Staff are lovely the room is nice and food is lovely.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Like most things in this world nothing is perfect, on the whole care and conditions at Solent Cliffs have been very good. The staff have a very difficult job looking after Roger, it is his condition and not anything to do with his care. The staff do a great job. Meals have been excellent until recently, when agency staff were employed, this has been put right. The laundry and cleaning staff do a very good job. Roger's room is kept very clean, although it could do with a new carpet and a coat of paint.

How likely would you be to recommend Solent Cliffs Nursing Home? Don't know

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I love it here the staff are lovely, this is my home.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Solent Cliffs Nursing Home