1-5 Nightingale Road, Southsea PO5 3JH
Group: Quality Care Management Ltd
Person in charge: Hazel Adeoye (Manager)
Local Authority / Social Services: Portsmouth City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 40 residents
Registered Care Categories*: Dementia • Learning Disability • Old Age • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Residential, Nursing and early dementia.
Languages Spoken by Staff (other than English): French, Hindi
Single Rooms: 16
Shared Rooms: 12
Rooms with ensuite WC: 3
Weekly Charges Guide: Personal Care Single £475 – £650 , Personal Care Shared (per person) £400 – £600Nursing Care Single up to £750 , Nursing Care Shared (per person) £400 – £500
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Queen Anne Lodge: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Queen Anne Lodge has a Review Score of 8 (7.983)
The Review Score of 8 (maximum of 10) for Queen Anne Lodge is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.983 is made up of a Quality Score of 4.833 Points (maximum of 5) relating to the rating and a Quantity Score of 3.15 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.983 for Queen Anne Lodge is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.833 for Queen Anne Lodge is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.15 for Queen Anne Lodge is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 40 Registered Beds) x 2 = 0.050
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Queen Anne Lodge?
Reviewer Connection to Queen Anne Lodge
Review submitted from a Website Submission by Avril A (Niece of Resident/Service User) on Wednesday 21 October 2015. Review relates to September 2015.
I am eternally grateful to all staff at Queen Anne Lodge who accepted my aunt literally at a minute's notice - I was going on holiday and the hospital had discharged her to home with an unacceptably inadequate care package. My aunt was unable to do anything for herself, having had 12 weeks in hospital - diagnosis of three fractures in her neck after 5 weeks. On her return home, she laid in bed for 6 days after discharge, totally immobile and no attempt was made to get her out of bed. The Manager of Queen Anne Lodge visited my aunt at home, did an assessment and was totally professional and reassuring. I did have misgivings about the situation, but when I returned from holiday, my aunt had improved beyond recognition, she had clean hair, was dressed every day, taken downstairs to have her lunch, is now able to sit up, give herself a drink, is bright and engaged. The staff treat my aunt like a human being, they are friendly, patient and kind not just to my aunt but with even the most demanding of residents.
The home is currently being renovated and when the alterations are complete, I am sure that all the options below will have "excellent" from me.
How likely would you be to recommend Queen Anne Lodge? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Queen Anne Lodge