Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY

Northlands House Care Home, Southampton, Hampshire
Northlands House Care Home, Southampton, Hampshire
Northlands House Care Home, Southampton, Hampshire

Northlands House provides care for all levels of needs, from long term nursing care to respite. Well trained staff are also skilled in convalescence and palliative care, together with support for people with Parkinson’s and Huntington’s disease.

The home has all the modern facilities needed, including a 24 hour call system, to ensure that residents can feel safe and happy. The garden is a large part of the home, with many bedrooms boasting great views.

Pride and hard work from the chef makes sure that mealtimes are always special for residents.

There are many daily events for residents to get involved with, from puzzles, sing-a-longs, film shows or performances by local entertainers.

Group: Bupa Care Homes

Person in charge: Helen Cousins (Home Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 101 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): French

Single Rooms: 101

Rooms with ensuite WC: 101

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Northlands House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.9 (8.924)

The Review Score of 8.9 (maximum of 10) for Northlands House Care Home is based on 14 Review/Recommendations in the last 2 years. This Review Score of 8.924 is made up of a Quality Score of 4.647 Points (maximum of 5) relating to the rating and a Quantity Score of 4.277 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.924 for Northlands House Care Home is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.647 for Northlands House Care Home is calculated as follows: ( (110 Excellents x 5) + (38 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 156 Ratings = 4.647

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.277 for Northlands House Care Home is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 101 Registered Beds) x 2 = 0.277

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Caring and compassionate staff. Good staff to resident ratio even at weekends. Nothing was too much trouble. Beautifully decorated in lovely garden.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Northlands House Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My brother in law was admitted to Northlands House as he reached end of life care. The home was able to accommodate his needs and he has no other family and we live a distance away. The carers and staff were all very kind and considerate to his needs. Unfortunately he wasn't at the home a long period and passed away, but was cared for in a dignified way and met his needs.

How likely would you be to recommend Northlands House Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was admitted to Northlands recently. I was upset that he would not be returning home, but seeing the building, I was reassured it is very well-situated, near the city centre, but in a quiet street.
The room has a private en-suite bathroom and looks more like a hotel room. The staff took the trouble to install an extra-long bed as my father is very tall. There is also a good choice of food, and regular drinks are also provided.
Staff are very pleasant and friendly, and will always chat to dad whenever they see him. There are activities each day, but residents are not forced to take part: their wishes are respected. There are also other facilities available. Such as hairdressing and chiropody visits.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I've had a marvellous experience for my respite stay and in a sense I am sad to go, as the staff have been so good to me. I would highly recommend Northlands if you need a care home. First class facilities.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I find this a fantastic environment here - it hits you directly when you come in the front door. You are made to feel welcome and that is very important to me. I really like it that the receptionist and the customer adviser take the time to talk to me. Everybody I've met here are very caring and want to be personally involved with me. My wife has now settled very well in the home.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I have found the food excellent on the whole and you only need to ask if you want to eat something different and the staff oblige. I have been here about a year and it was a huge adjustment for me at first. The staff and the care are excellent. I enjoy scooting around the building and gardens whenever I want to.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I find it very nice here and the staff listen to you. I have lived in Northlands House for several years. I enjoy the activities here. I feel respected by the staff here. I have no complaints.

How likely would you be to recommend Northlands House Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good and lovely and clean. Food is good and there is always a choice. I have made friends here through all the activities offered. I have been here for 9 years now and really like the home. I can't fault it.

How likely would you be to recommend Northlands House Care Home? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here since May 2015 and I have to say that I have found everything here very satisfactory. Lovely big room. The staff go beyond the extra mile to make sure I have everything I need. I enjoyed the lovely, well-kept gardens in the summer. Several visiting friends have told me that if they have to come into a care home, they would want to come here.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care given to my mum is excellent in every way.

How likely would you be to recommend Northlands House Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All went very easy at a difficult time. All managers and staff very understanding pre mum going into home. Cannot recommend Northlands highly enough.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found everyone who you come into contact when visiting polite and helpful. The home is very clean and smells lovely. My gran is always clean, tidy and comfortable. All in all everything is excellent. It is easy to keep in contact by phone or e-mail.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Father in law arrive in late November 2014. It was not an easy settling in period for him. However after about two weeks he adjusted and now has become relaxed and comfortable with his situation. He takes part willingly in the social life of the home. Throughout the staff have been patient and kind and ever willing to solve any problems that have arisen for him. They have greatly helped to make a potentially difficult time pass with comfort and ease. I would have no qualms if I had to stay at Northlands House.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father came to Northlands House following a long stay in hospital and was unable to return home. He is 96 and after a week or two he has settled there with the help of the caring friendly staff. He has some of his own belongings around him in a very well appointed room with en-suite wet room. He is very well looked after a enjoys having regular meals served to him either in his room or in the dining room with the other residents. He now has an electric wheelchair and is able to get around the house and gardens independently. As a family we are really happy with Northlands House and are always receive a warm welcome and a cuppa from staff.

How likely would you be to recommend Northlands House Care Home? Extremely Likely

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