Alexandra Care Home

46 Alexandra Road, Hemel Hempstead HP2 5BP

Alexandra Care Home, Hemel Hempstead, Hertfordshire
Alexandra Care Home, Hemel Hempstead, Hertfordshire
Alexandra Care Home, Hemel Hempstead, Hertfordshire

Alexandra Care Home is located in the heart of Hemel Hempstead, Hertfordshire.

Alexandra can provide residential and nursing care, specialist care for those with dementia, and respite care to give home carers a much-needed break.

There is a garden featuring lovely flower beds and a patio area where residents enjoy spending time. Inside, residents pursue their hobbies in the communal and quiet lounges. There is a dedicated activities leader who provides a varied programme of events.

All communal areas are used for relaxing and socialising in, and are great places to invite friends and families to when they visit. All bedrooms have en-suites and are well decorated.

Group: Four Seasons Health Care

Person in charge: James McElhinney (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 76 residents

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Epilepsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Nepali, Tagalog

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Alexandra Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.2 Alexandra Care Home has a Review Score of 8.2 (8.172)

The Review Score of 8.2 (maximum of 10) for Alexandra Care Home is based on 4 Review/Recommendations in the last 2 years. This Review Score of 8.172 is made up of a Quality Score of 4.667 Points (maximum of 5) relating to the rating and a Quantity Score of 3.505 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.172 for Alexandra Care Home is based on 4 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.667 for Alexandra Care Home is calculated as follows: ( (33 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.667

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.505 for Alexandra Care Home is calculated as follows:

      1. 4 Positive Reviews = 3

      2. 0.1 x 4 Positive Reviews = 0.400

      3. (4 Positive Reviews ÷ 76 Registered Beds) x 2 = 0.105

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Alexandra Care Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra Care Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

4 Reviews is 4.7 out of 5

My husband has advanced Alzheimer's and I know that he is not easy to manage but whenever I visit (twice a week at varying times) he looks clean and well cared for. Often he is receiving a drink as I arrive and he is observed at all times. The one negative aspect of the service is the communication between the staff in charge and myself. Information regarding my husband is brief, with no sense of empathy or warmth and only given when approached by me. A welcoming smile would make such a difference in a wretched situation! Junior staff are friendly.

How likely would you be to recommend Alexandra Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum has only moved to the care home in the last few days but from what we've seen in those few days we've been very happy with. We feel things couldn't be better. The staff have all been very friendly and helpful and also very caring and respectful to mum.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visited this home for my Mother in law's future care. The Manager was happy to show us around. He greeted both staff and residents along the way and knew them all by name. They certainly knew him too. He showed a genuine interest in both staff and residents. It was a very hot day and he checked that residents were drinking plenty of water. The Home is very clean, without a doubt the cleanest we have seen. The Home is appropriately decorated with nice touches. The tables were set for dinner in the dining room with wine glasses and serviettes. There is a cinema room with pictures of well-known actors displayed on the walls and a games room. The bedrooms were clean, nicely furnished and decorated to create a very homely atmosphere. Residents we met appeared to be relaxed and happy. This home had a good 'feel' about it and a relaxed atmosphere. I felt this was a happy 'home' where residents were cared for with great dignity. My mother would be in safe hands here.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has only been at the home for a few days so far, but already there is a marked difference in her general behaviour. The staff seem very caring and have plenty of time for her. She has a nice homely room and the general atmosphere of the home is one of a big family. I can honestly say that I am very happy for mum to be looked after in such a lovely home. Mum is more animated and is eating well now.

How likely would you be to recommend Alexandra Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Alexandra Care Home

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Care Home Idol 2016

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