Field House Care Home, Harpenden, Hertfordshire
Field House Care Home, Harpenden, Hertfordshire
Field House Care Home, Harpenden, Hertfordshire

Field House caters for a wide range of nursing care requirements, including Huntington's and Parkinson’s care. Care packages are regularly assessed for developing needs and tailored to palliative, convalescence and respite needs.

A modernised former private house that has many stylish comforts, such as an oak-panelled lounge, fireplace and an ornate ceiling. Secluded gardens each with their own shady pergola enable clients to make the most of the summer weather. All bedrooms are decorated to a high standard and come with a 24 hour call system.

Residents have their own personal plan in place to ensure their dietary tastes are accounted for, and snacks and refreshments can be enjoyed throughout the day.

If they chose, residents can benefit from the busy schedule of activities at Field House and they are also able to pursue the hobbies and interests they enjoy. There is a separate activities room and a Wi-Fi hotspot.

Group: Bupa Care Homes

Person in charge: April Parrott-Carter (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 37 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Polish, Tagalog, Chinese - Mandarin

Single Rooms: 37

Rooms with ensuite WC: 9

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Field House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.813)

The Review Score of 9.8 (maximum of 10) for Field House Care Home is based on 24 Review/Recommendations in the last 2 years. This Review Score of 9.813 is made up of a Quality Score of 4.813 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.813 for Field House Care Home is based on 24 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.813 for Field House Care Home is calculated as follows: ( (224 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 272 Ratings = 4.813

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Field House Care Home is calculated as follows:

      1. 24 Positive Reviews = 3

      2. 0.1 x 24 Positive Reviews = 2.400 (maximum score = 1)

      3. (24 Positive Reviews ÷ 37 Registered Beds) x 2 = 1.297 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Excellent caring community. Felt like a home, a real home.

How likely would you be to recommend Field House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Field House Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife was admitted to Field House having been discharged from hospital with a terminal condition. Sadly her stay in the nursing home was shorter than anticipated but the care she received was exemplary. The home was welcoming and friendly and the staff caring, considerate and patient not only with the resident but also with relatives. She was made as comfortable as her illness would permit and she responded to the care she received, even getting her sense of humour back. We have very good memories of her final weeks and cannot fault Field House in any respect.

How likely would you be to recommend Field House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Field House Care Home responded to this review on 23 May 2016:

Thank you for your review. We would like to offer our condolences to you and the family, we are glad we could be there for your wife and make her as comfortable as possible. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have P of A for a friend that needed somewhere with nursing care, she had very advanced Alzheimers disease and was bedridden, no real speech. I chose Field House because it was a 10 min walk away from me and have never regretted it. My friend was there for 2 years, always so well cared for, clean, no bed sores, fed and watered well. The staff were so friendly and more importantly loving, nothing was too much trouble.

How likely would you be to recommend Field House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our cousin was transferred to Field House after a spell in hospital (rather than returning home). From the start, the manager and her staff were extremely helpful and understanding. They were respectful of his needs and treated him with great kindness. Although initially the arrangement was on a temporary basis, this was revised to a permanent arrangement when it was clear that he has settled well and was getting much better care than could be provided at home. The standards of cleanliness and of the meals was excellent. All in all, I would recommend Field House, without reservation.

How likely would you be to recommend Field House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came into Field House after an operation. To do with a hip replacement for 10 days nursing care, before the final hip replacement.

How likely would you be to recommend Field House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Needed a place to recover from an operation and this home gave me the care, nutrition and rest needed. Staff very helpful and friendly.

How likely would you be to recommend Field House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Comfortable, homely environment with stable caring staff. Mum has been here for 4 years, it has recently been refurbished to a good standard. Food is varied and excellent (especially the cakes!)

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Field House provides excellent nursing care, where one can have confidence that residents are at the heart of everything. The staff are professional but warm, have a sense of humour and include relatives/family in everything that is done. The food is home cooked and of an excellent standard.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was looked after by the team at Field House for three months after a fall and a long hospital stay. All involved were caring and friendly and the home itself provided a warm and homely atmosphere. When we visited (almost daily) the staff always kept us up to date with Mother's progress and were always willing to answer questions. Now back home, my mother is all the better for her stay at Field House.

How likely would you be to recommend Field House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife spent her last months at Field House. I attended her daily and sat with her at any time during the day. I was with her when she passed over and the staff of Field House could not have done more for her comfort and well being, and I cannot be more appreciative of all the help both of us received. The staff were excellent in every way and I would not hesitate to recommend Field House Harpenden to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My seriously-ill friend was only at the home for a very short while before sadly dying but he was treated with the utmost consideration and care. Even his soiled clothes had been beautifully washed out and ironed when I called round to thank them for their care. his room was clean and fresh and quiet.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Excellent staff every thing was done with a smile and willingness to help. Could not wish for better. All rooms and facilities kept spotless - food, could do with a bit more imagination and quality.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Filed House is a fabulous facility. Staff friendly, room clean, caring and sympathetic attitude. Like a five star hotel. Really lovely place. Thank you to everyone here!

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

This was my mother's third stay for respite care. 11 days of excellent care, companionship, activities and good food. She came home reluctantly and has now decided to go back on a permanent basis. I know she will be well looked after and very happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted for convalescence care after being treated in Spire Hospital for a urinary infection. The care she received from all members of staff without exception, was excellent. All the staff were caring, kind and patient. The manager, Mrs April Parrott-Carter, was absolutely outstanding and her humorous approach to mother speeded her recovery. We would both highly recommend Field House. The care could not be faulted.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Excellent care and attention. great activities and outings. Hoping for full time care in near future.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I spent six weeks at Field House, Harpenden during July and August 2014, recovering from an illness, labyrinthitis. During that time I had a very comfortable room, all the staff were very caring and kind. I also enjoyed the meals. I highly recommend Field House.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would certainly recommend anyone to stay at Field House.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum has improved very much since leaving hospital and settling in Field House. She now takes part in activities with other residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was very anti her weeks stay but left reluctantly. She was well fed, very well looked after, taken out on a trip and made friends with other residents. I have already booked her for two weeks in the future. Everyone happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I spent two weeks as a resident to get over a head injury. I found all the staff were very caring, friendly and experienced nothing was too much trouble to do what I asked for. It made my stay very pleasant and helpful me to get over my accident.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My Mother spent the last two weeks of her life here, followed by my father who spent his final six weeks at Field House. They were both treated with warmth and compassion, and I found the staff without exception of great support to me an only daughter. My family were delighted that both my parents passed peacefully away in such a tranquil and caring environment.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister was a resident at Field House for the last eight months of her life. During that time she was very well cared for by capable, kind and friendly staff. She was always well groomed and her clothes well looked after. She particularly enjoyed her time with the activities organisers. Until her illness took away her appetite, she found the food delicious. I, and her other visitors were always made to feel most welcome and at home.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Mother was terminally ill when moved to Field House, but for the time she spent there she was treated as an individual, with care and respect. The employees always kept family members up to date with the latest position and always made us feel valued.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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