Houndswood House Care Home, Radlett, Hertfordshire
Houndswood House Care Home, Radlett, Hertfordshire
Houndswood House Care Home, Radlett, Hertfordshire

Houndswood House Care Home provides quality care for residents, respecting their right to make their own choices, maintaining their dignity and receive the best of care to suit individual needs.

The home offers nursing, dementia, respite, and palliative care and has been tastefully decorated throughout.

A team of highly skilled staff are motivated to meet the needs of each resident and their individual care plan, tailored around their personal requirements.

The home has several professional chefs who prepare a nutritious daily menu for residents, catering for those with special dietary requirements, while residents can choose to eat in the dining room or in their own rooms.

Houndswood House Care Home's activities co-ordinator arranges a varied programme of daily activities both in and outside of the home, while entertainers are invited to visit the home regularly. Relatives and residents have input the activities programme, ensuring there is something to meet everyone's individual tastes.

Group: brighterkind

Person in charge: Deby O'Hare (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 57 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French

Single Rooms: 57

Rooms with ensuite WC: 37

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Houndswood House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.1 Houndswood House Care Home has a Review Score of 8.1 (8.130)

The Review Score of 8.1 (maximum of 10) for Houndswood House Care Home is based on 6 Review/Recommendations in the last 2 years. This Review Score of 8.130 is made up of a Quality Score of 4.319 Points (maximum of 5) relating to the rating and a Quantity Score of 3.811 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.130 for Houndswood House Care Home is based on 6 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.319 for Houndswood House Care Home is calculated as follows: ( (31 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.319

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.811 for Houndswood House Care Home is calculated as follows:

      1. 6 Positive Reviews = 3

      2. 0.1 x 6 Positive Reviews = 0.600

      3. (6 Positive Reviews ÷ 57 Registered Beds) x 2 = 0.211

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Houndswood House Care Home?

  • Extremely LIKELY
    0
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Houndswood House Care Home

  • Daughter of Resident/Service User
    2
  • Civil Partner of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

1 Reviews* is 3.5 out of 5

*The Average Rating only uses ratings from the 1 reviews. Ratings from the 5 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother has been in this establishment for over five years. The accommodation is meant to be getting a refurbishment and hopefully it will be considered the disruption to clients and staff, especially due to dementia suffers and their confusion. Most chairs smell of urine and have stains. Staff I would have put as excellent, however communication can be poor due to English not being a first language.
I usually have to change my mothers pad when I visit as she is incontinent. Sometimes she may be in her room all day and night with not much social intervention due to staff numbers and even then they are limited to how much time they can spend with her.
It seems most of the time the manager is in her office and not much interaction is given to clients families in her approach other than that satisfactory.

How likely would you be to recommend Houndswood House Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Bethany Gibbons, Marketing Assistant at Houndswood House Care Home responded to this review on 17 Aug 2016:

Thank you for your comments. We welcome all feedback that will help us to improve our care services.

Houndswood House will be undertaking a full refurbishment very soon. Our refurbishment programmes are always carefully planned and managed. The contractors are highly experienced at minimising disruption to our residents whilst they undertake the required work. Residents and relatives are kept informed of the programme, from start to finish. As part of the refurbishment programme at Houndswood House, we will be replacing furniture in communal areas and bedrooms. Details of our plans will be communicated to families when they are available.

All staff members at Houndswood House are recruited through a process which includes a competency based interview, DBS check and 2 work references. Being able to speak English is part of our competency process and all of our team have passed this process. In addition to our care team, the home also has three Activities Co-ordinators, who offer a range of planned activities within the home and who also spend quality one-to-one time with residents who prefer to stay in their rooms. We encourage residents to participate in activities and involve residents in the development of our activity programme.

Right from the beginning we try to get an understanding of our residents, finding out about their life story and getting to know the things they would really like to do via our Wishing Well Programme so that we can help to make their wishes a reality. Each resident will have a monthly engagement review to understand how things are going and to agree any changes and improvements that are required. Houndswood House operates the Wishing Well programme and a recent example of this is found on our website.

I see a vital part of my role of Home Manager is being in the home with residents, ensuring all their needs are met. I make sure I spend as much time as possible with residents each day. I have an open door policy and you are always welcome to pop in anytime to discuss anything you’d like. Although I carry out essential daily team reviews and audits to lead and manage the home, I am available to speak with families and residents. Please do not hesitate to contact customercare@brighterkind.com with any of these issues raised if you would like to discuss further, or pop into see me anytime.

Many thanks
Deby O’Hare, Home Manager

The staff are fantastic who provide excellent care for my dad and support our family. The residence is clean and homely, the grounds are beautifully landscaped. My dad is clearly happy which gives our family such peace of mind.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mother-in-law has been a resident at Houndswood House for 4 years having suffered with dementia since 2008. Whilst she does not wish to be there and is delusional about her care, from my experience I can say that she is dealt with in a patient, kind and respectful way. I comment the staff for their tolerance and humanity and am grateful for the care they provide.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We always arrive on different days at different times and are met with smiles by staff and carers. Even at mealtimes carers happy to accommodate our visit. Mum always clean and presentable and if I need to go to her room to take items I have taken, it is always clean and fresh, despite her incontinence. I feel happy and relaxed about her environment at Houndswood House.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are kind, caring and approachable and treat residents with dignity. A very happy and relaxed atmosphere. it gives me peace of mind that my husband is so well cared for.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Lovely homely atmosphere from the minute you walk in the door. Staff are very open and caring. My friend has thrived since arriving here and staff treat me like a member of their family. Beautiful gardens.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Houndswood House Care Home

Job Vacancies

Staff Profiles

Sara

Sara Mohidin

Job Title: Activities Co Ordinator

Description:

" I have worked at Houndswood House Care Home for two & a half years. I started as a Care Assistant and have been in the role of Activities Co Ordinator for one & a half years. I love working with our residents and helping them to maintain active social lives. It is a lovely place to work with a friendly atmosphere and scenic surroundings."

Qualifications

NVQ2 & 3, Dementia Care Mapper,Fire Warden

No image found

Geoff Leamy

Job Title: Deputy Manager

Description:

" I am a Registered Mental nurse of 38yrs experience. I have worked at Houndswood House for 5 yrs. The aspect of my role that I enjoy the most is developing and maintaining relationships with residents, relatives and staff and using these relationships effectively to improve care standards within the home."


Specialisms

Dementia Care
Qualifications

RMN

No image found

Deby O'Hare

Job Title: Home Manager

Description:

" I have over 25 yrs experience as a Registered Nurse and have worked at Houndswood House for 3 yrs. The thing I enjoy most about my role is being part of an effective care team and providing excellent standards of care in a relaxed and friendly environment"

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Houndswood House Care Home