Abbotsleigh Care Centre

George Street, Staplehurst, Tonbridge TN12 0RB

Abbotsleigh Care Centre, Tonbridge, Kent
Abbotsleigh Care Centre, Tonbridge, Kent
Abbotsleigh Care Centre, Tonbridge, Kent

Abbotsleigh Care Centre is a Care Home for people with a diagnosis of Dementia, and is located in the countryside setting of Staplehurst, Kent. The Home opened in 2007 and has been rebuilt and extended to a high standard, with almost all of the rooms having en-suite facilities.

There are rooms for residential clients, and rooms for residents requiring Nursing Care. Refurbished in 2014, Abbotsleigh Care Centre now boasts a new Atrium area with additional dining facilities, and an extensive terraced decking area to the front.

As well as a sensory/reminiscence room, residents can benefit from a conservatory, three lounges and two large dining rooms, an onsite Hair Salon and have full access to the landscaped secure gardens.

There is ample parking space and the Home is situated near a train station and local bus stop. All staff are highly qualified and include a head chef and catering team which provide fresh home-cooked food and snacks. There is always a qualified nurse on duty at Abbotsleigh.

Group: Nellsar Care Homes

Person in charge: Paula Persaud (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 61 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

Follow the A229 from Maidstone, turn right onto George Street. After 500 yards, turn right at the Abbotsleigh sign. The Care Centre is at the end of the road.

Visiting:

We maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Latest CQC* Report on Abbotsleigh Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.3 Abbotsleigh Care Centre has a Review Score of 9.3 (9.277)

The Review Score of 9.3 (maximum of 10) for Abbotsleigh Care Centre is based on 18 Review/Recommendations in the last 2 years. This Review Score of 9.277 is made up of a Quality Score of 4.687 Points (maximum of 5) relating to the rating and a Quantity Score of 4.59 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.277 for Abbotsleigh Care Centre is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.687 for Abbotsleigh Care Centre is calculated as follows: ( (147 Excellents x 5) + (62 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 211 Ratings = 4.687

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.59 for Abbotsleigh Care Centre is calculated as follows:

      1. 18 Positive Reviews = 3

      2. 0.1 x 18 Positive Reviews = 1.800 (maximum score = 1)

      3. (18 Positive Reviews ÷ 61 Registered Beds) x 2 = 0.590

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Abbotsleigh Care Centre?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbotsleigh Care Centre

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 14 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother was resident at the care centre for four years and always received excellent care. My sisters and I were always kept fully informed of any health issues, and the staff were always friendly and helpful.
On the day of my mother's death, we were treated with sympathy, respect and helpfulness by all staff members and given adequate time to be alone with our mother we were then offered advice concerning legal and other necessary procedures to be adopted.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has just spent six months on the residential side of the home - sadly passing away there a couple of days ago. I could not have been more pleased with our choice of home - the care that she received was first-class in a genuinely caring, family type environment, where she and all the other residents were treated with the utmost compassion and dignity.

I visited my Mum on a daily basis and could see at first hand that nothing was too much trouble for the staff and that included everyone - from residential and nursing staff to cleaning, laundry, catering and admin. I see this as a huge credit to the way the home is managed by the respective team leaders in residential and nursing and of course managed overall by the very professional registered manager. The staff are exceptionally well trained and genuinely enjoy working with the elderly and this is reflected in the warm, happy ambience that you immediately feel in the home.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Abbotsleigh since early in the year 2015, I believe she has been treated in a dignified manner considering her dementia and is looked after very well. There are various activities which all residents can participate in (if possible of course) and consideration in given to other residents who do not wish to take part! The medical side of proceedings seems to be very satisfactory overall I/we are pleased with the on going situation.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident at Abbotsleigh for about seven years and is now in 'end of life' care. I have been a regular visitor to the nursing home during all this period. The facilities and staff are quite outstanding in every respect. The staff are kind, caring, helpful and considerate. My mother has had excellent care throughout the period she has been a resident. I cannot express enough thanks to all concerned.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The building is light, clean and fresh. The reception is welcoming and personal. My friend who has no close relatives is the longest resident at Abbotsleigh Care Centre. She looked well nourished and clean but with increasing dementia it is impossible to know her own personal needs. I am kept informed of her condition and I have been invited to discuss her care in the past. The staff show great care for their residents.

No Average Rating is available*

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Safety / Security: Good

Rooms: Good

Always a positive atmosphere. Staff are very professional, they show a great respect to the residents. I feel the staff try there best to meet the needs of my relative, with that in mind , staff providing a top all round care.
My relative was in sad stage, when he arrived to this care centre. Only a few weeks down the line we could with great joy see a massive positive change. My relative shows that he is in peace and is letting us know that he is treated well. Place is clean, well kept. Surroundings are beautiful, peaceful and full of nature.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My wife has vascular dementia and was bed bound unable to stand or walk was also unable to feed herself. On arrival at Abbotsleigh she was treated with love and affection which was confirmed all the time that she was there until she passed away. I visited her three times a week and everyday I was treated with respect and dignity, I would strongly recommend the care home to anybody 100%.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My grandma was well looked after at Abbotsleigh. The staff were always attentive to her needs, and she was looked after with great care and compassion. My family as a whole were very pleased with the home.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mum was in Abbotsleigh and was extremely well looked after. The staff were friendly, caring and welcoming. My mum was checked on regularly throughout the day and night and nothing was too much trouble for the staff. The food was lovely and if any of the family visited a meal times they were also offered a meal so they could eat with my mum. My mum was extremely happy in Abbotleigh and treated with dignity at all times.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would recommend this home as an excellent care home where loved ones can be left with the peace of mind they are being cared for properly.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Welcoming

From the day my father arrived at the care home he has felt completely safe and at home. His feelings about a care home were negative a few months before but since he has had to go there he has settled with the help of extremely caring staff. He is always commenting on how spoilt he feels and loves all the attention. Whenever we visit we always find all the staff to be very attentive and friendly. Abbotsleigh was certainly the best choice for my father. What could have been an extremely unsettling time for my father and our family, Abbotsleigh have made the transition all the more easier. Thank you.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the level of care very high and I have been very pleased. My mum has settled well and seems happy. All the staff I have met are very helpful and work hard.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Continue with the excellent work already being carried out. The residential area has obviously been given considerable thought as it is well laid out with staff able to control all aspects from their location. Seats are arranged logically and able to accommodate all the residents requirements. Visual aids are located strategically so all have access to them. There is ample space for individual or communal activities. Staff are very dedicated, compassionate, professional and efficient.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been happy since the day she arrived. She is always well dressed and clean. The staff are very caring and friendly, which makes visiting a pleasure. This home is so superior to some we visited.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Abbotsleigh is a fantastic care home. All residents are always treated with dignity and tremendous care. As relatives we are kept well informed and always made to feel welcome whenever we visit. My mother's quality of life has been greatly enhanced during her 5 years at the care home. I have no hesitation in recommending Abbotsleigh. Relatives can have peace of mind that their loved ones are being well looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home has my full support with nurses on site, doctors visiting weekly and are on call if needed. The management is very professional, the rooms are light and airy and my wife has been in the home over 7 years, the last 4 confined to her bed and during that time I have never smelt any bodily odours. Music is generally playing in the lounge and their is a sense of warmness as you enter. The care staff are NVQ qualified.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mother has only been resident for some 2 months, nevertheless the care and understanding she has received has been very good in that time.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Wonderful place

Placing my Mum in care was the hardest thing we have ever done, but over the past 3 years every time we visit we have been so relieved to see how settled she is in her environment even though she doesn't remember where she is or how long she has lived there. She looks happy and healthy and has been treated so well by each and every member of staff. A special thank you to the sisters who are friendly, informative, and so very patient. A huge thank you to each nurse who I have seen over the years take time to treat each resident with respect and professionalism. You have made a very emotional time easier for me and my family, you are such a blessing to me and my Mum.

How likely would you be to recommend Abbotsleigh Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Abbotsleigh Care Centre