Birkin Lodge Care Home

Camden Park, Hawkenbury, Tunbridge Wells TN2 5AE

Birkin Lodge Care Home, Tunbridge Wells, Kent
Birkin Lodge Care Home, Tunbridge Wells, Kent
Birkin Lodge Care Home, Tunbridge Wells, Kent

Birkin Lodge is located in Hawkenbury near Tunbridge Wells and is near to shops, amenities and public transport. The home provides residential, respite, and nursing care. The A21 is easily accessible.

This large detached care home provides accommodation in single occupancy rooms many of which have ensuite facilities. Some rooms are spacious enough for sharing.

Birkin Lodge has TV lounges and a quiet sitting room. The lounge/dining rooms, where residents can join the company of others at meal times, are also an important feature of the home. Traditional home cooked meals using fresh produce are served and there are choices daily. Special diets can be catered for.

A hair stylist and a qualified chiropodist attend the home on a regular basis. Complementary therapies can be arranged to suit individual requirements.

Residents can also benefit from the varied programme of activities available. Activities staff work with residents and relatives to tailor daily events in the home to the needs of residents, as well as regular excursions.

Group: brighterkind

Person in charge: Beverley Seal (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65. Ages 65+.

Languages Spoken by Staff (other than English): French, Polish, Tagalog

Single Rooms: 40

Shared Rooms: 5

Rooms with ensuite WC: 15

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest CQC* Report on Birkin Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 28 Sep 2016

Please contact the home for bed vacancies details

Current Reviews

7.8 Birkin Lodge Care Home has a Review Score of 7.8 (7.780)

The Review Score of 7.8 (maximum of 10) for Birkin Lodge Care Home is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.780 is made up of a Quality Score of 4.5 Points (maximum of 5) relating to the rating and a Quantity Score of 3.28 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.780 for Birkin Lodge Care Home is based on 2 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.5 for Birkin Lodge Care Home is calculated as follows: ( (12 Excellents x 5) + (12 Goods x 4) ) ÷ 24 Ratings = 4.5

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.28 for Birkin Lodge Care Home is calculated as follows:

      1. 2 Positive Reviews = 3

      2. 0.1 x 2 Positive Reviews = 0.200

      3. (2 Positive Reviews ÷ 50 Registered Beds) x 2 = 0.080

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Birkin Lodge Care Home?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birkin Lodge Care Home

  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews is 4.5 out of 5

You have too many people coming and going in charge. Not good for the residents.

How likely would you be to recommend Birkin Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bethany Gibbons, Marketing Assistant at Birkin Lodge Care Home responded to this review on 27 Sep 2016:

Thank you very much for the feedback, we feel it is really important to hear the good comments and equally the not as good.
Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular activities based upon individuals preferences and individual goals.
The new Manager is committed to working with all stakeholders in the local area and welcomes suggestions for continuous improvement. With an open door policy, she is always available to answer any queries and address any issues. Alternatively, you can contact customercare@brighterkind.com if there is anything you would like to discuss further. Many thanks for your time.

1. Care manager excellent and very helpful.
2. Care staff very good, nothing too much to help you.
3. Rooms very nice, small, comfortable, decorated very nice.
4. Maintenance staff sorts anything out very fast.
5. Food very good.
6. Access to care home anytime no problem.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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