Firtree House Care Home with Nursing

30 St James Road, Tunbridge Wells TN1 2JZ

Firtree House Care Home with Nursing, Tunbridge Wells, Kent
Firtree House Care Home with Nursing, Tunbridge Wells, Kent
Firtree House Care Home with Nursing, Tunbridge Wells, Kent

Firtree House Care Home with Nursing has strong community links and welcomes both short and long-term nursing care needs, situated a short distance from the centre of Tunbridge Wells.

An attractive property that was sympathetically converted and extended into a care home in 1960, since its conversion the home has undergone a major refurbishment plan and now provides an attractive, safe and stable environment in which staff and residents are actively involved in the day to day decision making of the home.

This attractive period property provides a choice of single or companion bedrooms, many of which have en suite facilities. All bedrooms are individually decorated and comfortably furnished, and residents are welcome to personalise their rooms with the addition of personal mementos and small pieces of furniture to ease the transition of the move into a care home.

Group: Caring Homes Group

Person in charge: Jackie Cullip (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest CQC* Report on Firtree House Care Home with Nursing: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.554)

The Review Score of 9.6 (maximum of 10) for Firtree House Care Home with Nursing is based on 17 Review/Recommendations in the last 2 years. This Review Score of 9.554 is made up of a Quality Score of 4.744 Points (maximum of 5) relating to the rating and a Quantity Score of 4.81 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.554 for Firtree House Care Home with Nursing is based on 17 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.744 for Firtree House Care Home with Nursing is calculated as follows: ( (138 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 180 Ratings = 4.744

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.81 for Firtree House Care Home with Nursing is calculated as follows:

      1. 17 Positive Reviews = 3

      2. 0.1 x 17 Positive Reviews = 1.700 (maximum score = 1)

      3. (17 Positive Reviews ÷ 42 Registered Beds) x 2 = 0.810

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother was happy here and we were very pleased wit the care and attention she was given. She was always clean and well fed and treated with respect and dignity even though I know she could be very difficult at times.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My sister has been very happy here. The staff are extremely kind and she has had wonderful care. I wish she had come here earlier.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Devoted, kind and caring staff who give so much care and love to their charges and also their families.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As a family we couldn't have wished for better care and dignity of my mothers last 2 months of her life. A big thank you to you all at Firtree.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was a resident at Firtree House for 25 years. In all this time she was cared for and loved by everyone. All her needs were met extremely well and her traumatic life was made much more bearable by the kind care and attention given by all at Firtrees. My family and I have also been through some hard times and the manager and staff always found the time to support us. I can whole-heartedly recommend Firtree for the love and care that they provide.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are always very friendly and approachable. My father is very happy here and it is lovely to hear him laughing with the staff when we visit. When we visit we are always made to feel welcome and we enjoy our visits. Firtree House feels very homely. The staff are caring and always happy to help. We were very worried about my father going into a home but everyone at Firtree House has allayed the fears of all the family.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of the home is very good overall, staff are very pleasant. I am kept informed regarding my mum and I can always ask staff if there are any worries I may have.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our mother was only a resident for a short time before her passing, but the care and attention by the management and staff was very good. Everyone was very supportive and kind.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been at Firtrees for four months now and I love it. Everybody is kind and showers me with kindness. I have lovely food, my hair done and a beautiful room to live in. I was scared to come into a home but not at Firtrees I love it!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Firtree was the first nursing home on our list. We arrived one Saturday afternoon and met a lovely lady who showed us around and told us all about Firtree and what it has to offer, we were shown the room our Mum would have and told we could bring some of Mum's furniture so it would feel more homely for her. We liked what we saw and was being told. Our feeling was good and positive. We never visited the other nursing homes on our list Firtree just felt right. I have now met the deputy and manager of Firtree who are both equally very nice nothing is to much trouble. Thank you to everyone who works at Firtree for helping this transition for our mum go smoothly.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mum has been at Firtree for nine weeks now and I am very happy with her care.
Jackie the manager has always been there to answer any questions I have and she has a great passion for her work. The home is clean the food is good and the care is excellent. All mums family and friends say firstree is like a hotel.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law moved in a year ago. He continues to be well and is looked after wonderfully. He is kept clean and tidy despite being bedridden. The staff are always kind and friendly and treat him with respect and care. Jackie and Barbara are always available to give me feedback.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very lucky and happy to have found a home at Firtree, they are lovely caring people who have looked after me well. The food is good, the home is clean my room is nice. Jackie is very caring and makes me laugh and is always smiling. These people have saved my life.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my mother first came to Fir Trees she was very unwell. I can now say that every week I visit she is looking better and better. In fact she looks a picture of health. She has her hair dyed and set and her nails done this makes her feel so much better, she has always liked to look nice. This week I noticed she has out some make up on. Just like she used to do. Thanks to Fir Trees.

Although my father was only resident for a month before he died, he was comfortable, warm, well fed and well looked after. Living so far away it was difficult to make arrangements to see my father often so it was a blessing he was happy at Fir Tree House

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice home, nice people. Frank is happy here. The conservatory is very nice it can accommodate a large amount of family members which is ideal. I would recommend this nursing home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I find all the staff very friendly and helpful. They are always there to help my husband when needed. The manager always takes time to talk when I have needed her and is the same with my husband. I have been happy with my husband's stay at 'Firs' since Sept 2013, even though I would rather he was at home with me, but know that is not possible now.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

Job Vacancies

Activities Coordinator

To be discussed (Care Home / Nursing Home • Full Time)
Tunbridge Wells, Kent

Staff Profiles

Jackie

Jackie Cullip

Job Title: Home Manager

Joined: 2009

Description:

As Home Manager of Firtree House, Jackie leads a professional staff team in delivering the highest standards of nursing care for up to 42 elderly people.

Having started as a Care Assistant at Firtree House over 15 years ago and working her way up to Home Manager, Jackie instinctively understands what makes the home tick. She firmly believes in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel, as highlighted in a recent report by the Care Quality Commission.

Jackie and her tightly knit staff team work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.

Within her role, Jackie is particularly passionate about getting to know residents and their families. She feels that having a good understanding of each resident’s background is essential in building a relationship of trust. She encourages family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.

Jackie lives just a few miles from Firtree House and outside work, takes advantage of the rural life that the local area offers. She enjoys reading, swimming and socialising with family and friends.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Firtree House Care Home with Nursing