Firtree House Care Home with Nursing, Tunbridge Wells, Kent
Firtree House Care Home with Nursing, Tunbridge Wells, Kent
Firtree House Care Home with Nursing, Tunbridge Wells, Kent

Firtree House Care Home with Nursing has strong community links and welcomes both short and long-term nursing care needs, situated a short distance from the centre of Tunbridge Wells.

An attractive property that was sympathetically converted and extended into a care home in 1960, since its conversion the home has undergone a major refurbishment plan and now provides an attractive, safe and stable environment in which staff and residents are actively involved in the day to day decision making of the home.

This attractive period property provides a choice of single or companion bedrooms, many of which have en suite facilities. All bedrooms are individually decorated and comfortably furnished, and residents are welcome to personalise their rooms with the addition of personal mementos and small pieces of furniture to ease the transition of the move into a care home.

Group: Caring Homes Group

Person in charge: Jackie Callun (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest CQC* Report on Firtree House Care Home with Nursing: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 24 Aug 2015

Please call 01892 523954 for further information about current Bed Vacancies at Firtree House.

Current Reviews

Review Score: 9.4 (9.374)

The user 'Review Score' (9.4 for Firtree House Care Home with Nursing) is based on 12 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Firtree House Care Home with Nursing

Our mother was only a resident for a short time before her passing, but the care and attention by the management and staff was very good. Everyone was very supportive and kind.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Firtree House Care Home with Nursing

I have been at Firtrees for four months now and I love it. Everybody is kind and showers me with kindness. I have lovely food, my hair done and a beautiful room to live in. I was scared to come into a home but not at Firtrees I love it!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Firtree House Care Home with Nursing

Firtree was the first nursing home on our list. We arrived one Saturday afternoon and met a lovely lady who showed us around and told us all about Firtree and what it has to offer, we were shown the room our Mum would have and told we could bring some of Mum's furniture so it would feel more homely for her. We liked what we saw and was being told. Our feeling was good and positive. We never visited the other nursing homes on our list Firtree just felt right. I have now met the deputy and manager of Firtree who are both equally very nice nothing is to much trouble. Thank you to everyone who works at Firtree for helping this transition for our mum go smoothly.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Firtree House Care Home with Nursing

My mum has been at Firtree for nine weeks now and I am very happy with her care. Jackie the manager has always been there to answer any questions I have and she has a great passion for her work. The home is clean the food is good and the care is excellent. All mums family and friends say firstree is like a hotel.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Firtree House Care Home with Nursing

My father-in-law moved in a year ago. He continues to be well and is looked after wonderfully. He is kept clean and tidy despite being bedridden. The staff are always kind and friendly and treat him with respect and care. Jackie and Barbara are always available to give me feedback.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Firtree House Care Home with Nursing

I am very lucky and happy to have found a home at Firtree, they are lovely caring people who have looked after me well. The food is good, the home is clean my room is nice. Jackie is very caring and makes me laugh and is always smiling. These people have saved my life.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Firtree House Care Home with Nursing

When my mother first came to Fir Trees she was very unwell. I can now say that every week I visit she is looking better and better. In fact she looks a picture of health. She has her hair dyed and set and her nails done this makes her feel so much better, she has always liked to look nice. This week I noticed she has out some make up on. Just like she used to do. Thanks to Fir Trees.

Firtree House Care Home with Nursing

Although my father was only resident for a month before he died, he was comfortable, warm, well fed and well looked after. Living so far away it was difficult to make arrangements to see my father often so it was a blessing he was happy at Fir Tree House

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Firtree House Care Home with Nursing

Nice home, nice people. Frank is happy here. The conservatory is very nice it can accommodate a large amount of family members which is ideal. I would recommend this nursing home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Firtree House Care Home with Nursing

I find all the staff very friendly and helpful. They are always there to help my husband when needed. The manager always takes time to talk when I have needed her and is the same with my husband. I have been happy with my husband's stay at 'Firs' since Sept 2013, even though I would rather he was at home with me, but know that is not possible now.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Firtree House Care Home with Nursing

The care my mother-in-law received was excellent. Everything I asked for was done. Jackie was always approachable and happy to listen. The staff were always happy to help and very cheerful. The home overall was always clean and tidy. I thought my mother-in-law was happy here and would recommend this home to anyone.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Firtree House Care Home with Nursing

Firtree house is a home from home environment with extremely caring staff

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Home Manager - Tunbridge Wells

Competitive Salary (Care Home / Nursing Home • Full Time)
Tunbridge Wells, Kent

Staff Profiles

Jackie

Jackie Cullip

Job Title: Home Manager

Joined: 2009

Description:

As Home Manager of Firtree House, Jackie leads a professional staff team in delivering the highest standards of nursing care for up to 42 elderly people.

Having started as a Care Assistant at Firtree House over 15 years ago and working her way up to Home Manager, Jackie instinctively understands what makes the home tick. She firmly believes in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel, as highlighted in a recent report by the Care Quality Commission.

Jackie and her tightly knit staff team work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.

Within her role, Jackie is particularly passionate about getting to know residents and their families. She feels that having a good understanding of each resident’s background is essential in building a relationship of trust. She encourages family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.

Jackie lives just a few miles from Firtree House and outside work, takes advantage of the rural life that the local area offers. She enjoys reading, swimming and socialising with family and friends.

Care Home Idol 2015

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